emt resume example with 6+ years of experience
Through High school Army JROTC experience, I am very familiar with the chain of command and the general operations of a Government agency. Dedicated and driven secretarial professional skilled in organizing paperwork, setting up contracts and managing mail with accuracy and efficiency. Proficient in assisting with payroll, invoicing and payment processing. Master user in Microsoft Office. Goal-driven Receptionist with extensive background managing busy reception areas and multi-line telephone systems. Security-conscious and astute in control of confidential documentation. Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
- Database management
- Vendor relations skills
- Office staff leadership
- Confidentiality understanding
- Developing presentations
- Directing visitors
- Schedule management
- Multi-line phone systems
- Scheduling and calendar management
- Document retrieval
- Excel spreadsheets
- Employee training and development
- Event coordination
- Faxing documents
- Leadership
- Teamwork
- Confidentiality
Valparaiso, IN, 02/2018 - Current
- Conducted equipment inspections and vehicle checks in adherence with required maintenance schedules.
- Transported patients from accident scenes to hospitals in emergency vehicles.
- Assessed emergency situations and prioritized medical care for patients.
- Evaluated patients' medical status and monitored vital signs during transit.
- Provided direct patient care, including stabilizing patients and determining course of action based on triage.
- Remained level-headed and proactive during emergency situations.
- Documented all patient information, including condition or injury, treatment and medication administration.
- Demonstrated dedication to providing quality care through continued training and education.
- Monitored and replenished ambulance supplies, maintaining well-stocked inventory and properly functioning equipment.
- Developed strong rapport with other medical professionals to foster quality and efficient patient care.
- Operated ambulance to and from scenes and emergency facilities, responding to dispatch calls for emergent medical assistance.
Groton, CT, 04/2016 - 08/2019
- Monitored employee performance and conducted retraining to correct problems and optimize productivity.
- Identified and corrected performance and personnel issues negatively impacting team and business operations.
- Trained newly hired employees on Micros equipment and created training manual for all servers, bartenders, and newly hired supervisors to use as reference guide.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Realigned workflows with changing business demands by evaluating processes and employee strengths.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Established and maintained operating schedules to provide effective coverage for key areas and to achieve customer service objectives.
- Managed the schedule and adjusted to fill open shifts, event nights, and cover Paid Time Off requests.
- Filled into the open positions myself when there was a call in.
- Reported to management with any changes in front of house operations.
- Maintained well working relationships with other department leads to establish a well flowing work environment.
Springfield, IL, 11/2014 - 05/2016
- Shared detailed information regarding gas and electric usage options to help customers make decisions.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Educated customers on special pricing opportunities and company offerings.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Set up and activated customer accounts.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Responded to incoming calls regarding starting/stopping service, adjustments in bills, service requests, and emergency orders such as gas leaks or electric emergencies.
Army JROTC for 4 years serving under LTC Joe Moralez and SGM/Mayor Michael Matson. Working in the role of Executive Officer for 2 years.
Volunteer for events such as John Deere Classic, River Roots live, Bix 7, and the Quad City Air Show for several years.
Active member of Bike Medic team to respond to medical emergencies on bicycles for events such as Bix 7. QC air show, Rag Brai, and other large outdoor events contracted through Medic EMS.
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Resume Overview
School Attended
- Scott Community College
- West High School
Job Titles Held:
- EMT
- Supervisor
- Customer Service Associate
Degrees
- Some College (No Degree)
- High School Diploma
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