I am a highly motivated, medically driven individual seeking a career in the medical field where my passion and expertise will make me a valuable team member in a medical setting. Personal Summary: I have a vast knowledge of many different medical settings and situations. I have experience in medical terminology and instruments and my skill sets range from insurance and referrals to actual hands on interaction and care of patients. My previous experience as well as my educational background has enabled me to be an asset in many medical environments. In the past, I have acted as a liaison between different departments and was instrumental in managing the reception, clinical and billing areas of the practice. As a true professional, I have a strong adherence to the employer's mission, vision and values. I have a degree in Science and am familiar with both medical terms as well as procedures. I understand the ethical and privacy concerns under HIPAA Law as well as having a vast knowledge of insurance procedures and coverage in addition to the negotiation skills necessary for conflict resolution.
Skills
I am a highly organized individual who is adaptable to all situations with impeccable time management skills. I consider myself to be a team player who is highly motivated while also motivating to others to help them achieve their best while maintaining a professional demeanor. I am very assertive with great communication skills in both English and Spanish. I have a keen knowledge of medical terminology and procedures and am able to explain complex concepts in lay person terms. I have also had the privilege to have taken Gross Anatomy, Physiology, Pathophysiology, Microbiology and many other courses at a graduate level.
Great communication skills
Clientele
Database
Forms
Insurance
Managing
Office
Coding
Receiving
Safety
Spanish
Phone
Written
IV setup
EMR / EHR
Teamwork
Patient Information Collection
Patient Assessments
Medication Administration
Emergency Response
Medical recordkeeping
Team building
Communications
MS Office
Benefits
Contracts
Clients
English
General office duties
Managerial
Medical terminology
Negotiating
Quality
Receptionist
Scheduling
Team player
Time management
Vital sign assessment
Patient Management
Patient Care
Medical Emergency Response
Infection Control
Indirect Patient Care
Direct Patient Care
Medical Coding
Cardiopulmonary resuscitation
Relationship development
Customer service
First Aid/CPR
Work History
08/2014 to 04/2016
Emergency Medical Technician BasicSeaworld Parks – Tampa, FL,
Transport and respond to emergency calls while providing patient treatment in my care and transport safely and securely to the most appropriate facility.
Take vital signs and monitor airway, breathing and circulation while documenting patient information obtained from interviews.
Report the pertinent positives and negatives regarding patient’s health of both the physical and the history of the patient.
Ensure patient safety and effectively communicate with receiving or discharging facility and give a detailed verbal/written report on patient for effective treatment.
Have knowledge of equipment pertinent to the position.
Restocked ambulance with proper equipment such as vents, ET tubes, medication and IV pump tubing to maintain optimum inventory.
Administered tests and medication to stabilize patients in field or in transit.
Conducted equipment and vehicle checks to maintain continuous and safe operation.
Communicated with lucid patients to gather incident and medical history information.
Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
Executed emergency diagnostic procedures to treat patients, including stomach suction, airway management and heart monitoring.
Determined medical and safety requirements at emergency scene by assessing medical status of ill or injured persons.
Considered patient status and insurance preferred facilities when determining transportation destinations.
Administered basic life and advanced life support to patients at scene, en route to hospital and pre-hospital settings.
Protected self and others to prevent risk of communicable diseases and comply with safety regulations and procedures.
Remained up to date with current standards of care, equipment functions and certifications, licenses and registrations.
Completed and submitted field care report, patient billing and trip ticket and daily driver unit checkout form to facilitate record-keeping requirements.
04/2009 to 08/2011
ServerXanterra Parks & Resorts – Denver, CO,
Provide five-star quality services to elite clientele.
Lead the team to a successful service while instituting impeccable time management skills during service.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Receptionist/Front desk administration for a multi-physician private practice, responsible for day to day managerial and operational procedures of a high volume medical office.
I was in charge of making appointments as well as verifying insurance benefits prior to office visits.
Obtaining prior authorizations for treatment plans of chronically ill patients.
Negotiating contracts for physician’s reimbursements to multiple insurance companies.
In charge of physicians’ schedules, calling in prescriptions, resolving conflict resolutions of denied claims for the betterment of the patients.
Acting as a liaison between office staff and senior managers.
Responding to patient complaints and issues while providing timely feedback and communication to office staff.
Maintaining a friendly and professional environment for patients and staff alike.
Managing various general office duties such as answering multiple phone lines, completing insurance forms and mailing monthly invoice statements to patients.
Correctly coding and entering all patient and medical information into a database.
Managed accurate and fully compliant AP/AR operations by documenting expenses, reconciling accounts and correcting discrepancies.
Optimized office schedule to balance team workloads, group productivity and financial targets.
Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Conferred with insurance company representatives to expedite payments and resolve filing issues, keeping aging balances low and office finances strong.
Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
Education
Expected in 05/2020
Master of Science: Masters of Surgical Assistant Eastern Virginia Medical School - Norfolk, VA GPA:
Masters of Surgical Assistant Program/ CSA/MSA/CSFA
Graduated with 3.72 GPA
Thesis: Positive Outcomes in Arthroplasty Surgery
Expected in 05/2017
Master of Science: Physician Assistant Marist College - Poughkeepsie, NY GPA:
Coursework in Masters of Physician Assistant
Didactic portion only
Expected in 2017
Bachelor of Arts: Liberal Arts/Science - , GPA:
Expected in 2013
Bachelor of Arts: Science/Theology Providence College - Providence, RI GPA:
Graduated Magna Cum Laude
2013 Member of Alpha Sigma Lambda Honors Society
2013 Illumination award which epitomizes the Continuing Education Student
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