Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

It has taken me what feels like a lifetime to see that people that are helpless need to be protected. They deserve to stare up at the stranger tasked with helping them and know, without a doubt, it is someone who once needed it themselves. That same citizen has a need to see through a responder’s eyes that took the worst events that life had to offer to develop a zeal, determination, and passion to take life by the horns and bend it to their will. Helpless people need to be protected by someone who has stared complete darkness in the face and replied “I am the light.”

When you find a first responder who can build the trust of a person by having a simple conversation, you have feasted your eyes on a unicorn. If you’ve never seen any of the things I have mentioned above, look at me. Observe how the glints of hope, understanding, and empathy dance between the fires in my eyes. Then watch the person that has, and always will, turn a distressing situation on its axis with a well-timed quip that puts everyone at ease.

  • Level headed in stressful situations.
  • Emergency management.
  • Critical decision-making skills.
  • Verbal communication.
  • Emergency response and assessment.
Emergency Medical Technician, 12/2019 - Current
Atrium Health Morganton, NC,
  • Monitored patients from scene to hospital transfer while conducting in-transit care.
  • Provided direct patient care, including stabilizing patients and determining course of action based on triage.
  • Delivered emergency care to individuals involved in motor vehicle accidents, falls and all types of incidents.
  • Evaluated patients' medical status and monitored vital signs during transit.
  • Explained to conscious patients steps involved for medical evaluations and need for possible hospital transport.
  • Reviewed inventory levels prior to shift and restocked ambulance to prepare for service.
  • Demonstrated dedication to providing quality care through continued training and education.
Halstead Fire/EMS Dispatcher, 10/2018 - 11/2019
Department Of Homeland Security Jackson, MS,
  • Conducted equipment inspections and vehicle checks in adherence with required maintenance schedules.
  • Evaluated patients’ medical status and monitored vital signs during transit.
  • Transported patients from accident scenes to hospitals in emergency vehicles.
  • Remained level-headed and proactive during emergency situations.
  • Monitored and replenished ambulance supplies, maintaining well-stocked inventory and properly functioning equipment.
  • Collaborated with team members and other first responders, ensuring consistent communication to maintain order and efficient care delivery.
  • Documented all patient information, including condition or injury, treatment and medication administration.
  • Operated ambulance to and from scenes and emergency facilities, responding to dispatch calls for emergent medical assistance.
Communications Specialist, 06/2015 - 10/2018
Airgas Inc Bangor, ME,
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Trained new employees on Hot Seat and basic call handling processes to promote efficiency and productivity team-wide.
  • Accurately documented calls and caller information in Meditech software and made updates to data as needed.
  • Corresponded with all departmental team members to build and implement successful solutions to customer problems.
  • Delivered excellent customer service with positive and professional attitude.
  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Dispatcher II, 10/2016 - 05/2018
Sedgwick County Kansas City, STATE,
  • Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
  • Used radio, telephone and computer system to update first responders with new information.
  • Prioritized responses to public emergency and non-emergent calls to efficiently dispatch police, fire and EMS while tracking data in real-time.
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.
  • Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
  • Trained new calltakers and dispatchers to handle emergency situations with utmost care, calmly, and effectively.
Education and Training
High School Diploma: , Expected in 05/2010
Williamstown High School - Williamstown, WV,


Hazmat Awareness

Hazmat Operations

FireFighter I

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Resume Overview

School Attended

  • Williamstown High School

Job Titles Held:

  • Emergency Medical Technician
  • Halstead Fire/EMS Dispatcher
  • Communications Specialist
  • Dispatcher II


  • High School Diploma

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