Qualified Customer Service Representative with 20 years in fast-paced customer service. Personable and professional under pressure. Bi-lingual English/Spanish. Highly motivated sales associate with extensive customer service and sales experience.
Exceptional communication skills
Strong client relations
Good telephone etiquette
50 WPM typing speed
Accurate and detailed
Professional and mature
Articulate and well-spoken
Dedicated team player
Email Correspondence Specialist, 04/2013
to Current JP Morgan Chase Bank – 2500 Westfield Dr Elgin Illinois 60124
Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
Learned, referenced and applied product knowledge information.
Registrar , 09/2002
to 08/2011 Centegra Health Systems – 3701 Doty Road Woodstock Illinois 60098
Greeted customers entering the store to ascertain what each customer wanted or needed.
Politely assisted customers in person and via telephone.
Effectively communicated with patients in a prompt and courteous manner facilitating their visit. Assisted patients with translating for Spanish speaking patients.
Office Manager, 05/1996
to 06/2002 Trevco Industrial Tools and Supplies – 899 Hawthorne Dr Crystal Lake,
Managed all office duties
Made strategic decisions regarding future targets.
Developed innovative business plans.
Reviewed customer feedback.
Processed accounts payable And accounts receivables
Generated invoices upon receipt of billing information and tracked collection progress.
Managed and responded to all correspondence and inquiries from customers and vendors.
Communicated with customers to identify and resolve outstanding payments.
High School Diploma: 1978 Jones Commercial High School - 606 South State St Chicago,
Cursors in Accounting, Finance and Statistics
Associate of Arts: Wilbur Wright Jr College - 4300 N Narragansett Chicago,