E S C Emergency Services Coordinator Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. I have 22 years of customer service experience, 15 years of warehouse experience, I also have 14 years of managerial experience, forklift certified .

  • Staff Management
  • Coaching and mentoring
  • Policies and procedures
  • Employee Work Scheduling
  • Problem Anticipation and Resolution
  • Skid, Platform and Car Emptying
  • Quality Assurance
  • Material Loading and Unloading
  • Production Support
  • Forklift Operation
  • Storage and Stacking
  • Vehicle Maintenance
  • Pallet Disassembly and Assembly
  • Logistics and Supply Chain Support
  • Forklift Operator Certification
  • Excellent time management skills
  • Retail platforms
  • Complaint resolution
Work History
12/2020 to 07/2021
  • Evaluated and Recommended methods of improving operational performance.
  • Monitored implementation and success of protocols and programs.
  • Maintained communication and good working relationship with facility administration.
  • Assessed [Type] and [Type] metrics and adjusted operational plans to uphold quality standards.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
  • Received cargo by lifting and moving it using hand trucks and pallet jacks.
  • Unloaded materials and goods at designated locations for best project availability.
  • Operated all loaders, STAND UP and SIT DOWN FORKLIFT equipment safely and efficiently to prevent damage to items and avoid injuries.
  • Packed items into appropriate containers for shipment.
  • Verified functionality of forklifts through performance of preventive maintenance and effective troubleshooting of malfunctions.
  • Removed orders from storage, wrapped and staged for shipments.
  • Communicated with floor managers to determine merchandise placement.
  • Transported goods between warehouse locations according to shipment and storage needs.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Unloaded and stacked materials by raising and lowering lifting devices.
09/2017 to 03/2019
COFFEE /SNACK DELIVERER Associated Coffee Service City, STATE,
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Fostered positive working relationships with regular customers.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
  • Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
  • Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Contacted customers prior to delivery to confirm and coordinate delivery times.
  • Safely operated heavy lifting equipment such as fork trucks and cranes.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Kept and studied detailed mileage and fuel reports to track overall fuel costs.
  • Complied with all truck driving rules as well as company policies and procedures regarding safe vehicle operations.
02/2017 to 09/2018
  • Determined if work was in accordance with all applicable city, state and federal guidelines, as well as applicable discipline-specific codes.
  • Executed quality service on various tasks, including clean-outs, drains, toilets and manholes.
  • Communicated with clients to decipher nature of reported issues.
  • Maintained working knowledge of latest industry techniques, methods and equipment.
  • Filled out accurate logs and job reports after every service call and submitted for supervisor review.
11/2012 to 07/2016
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
  • Supervised guests at front counter, answering questions regarding products.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Completed all point of sale opening and closing procedures, including counting contents of cash register.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Developed new store location from ground up by hiring and training efficient team.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
Expected in
Chabot College - Hayward, CA

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Resume Overview

School Attended
  • Chabot College
Job Titles Held:
  • GED

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