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dual rate reservationist housekeeping lead resume example with 10+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Hardworking and reliable employee with background in operating cash registers, stocking merchandise, and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings. Has experience handling customer inquiries and requests. Effective salesperson with strengths in answering customer questions accurately, convincing customers to increase sales and processing reservation information quickly. Active listener with stellar problem-solving skills and upbeat attitude. Has ten years of experience in customer service, money handling and accurate recordkeeping. Manages time well to meet needs of high volume of customers. Works great with team members to coordinate front desk and guest services operations.

Skills
  • Report Preparation
  • Decision Making
  • Problem-Solving
  • Surface and Floor Cleaning
  • Furniture Cleaning
  • Complaints Handling
  • Standards Compliance
  • Clear Communication
  • Cross-Department Collaboration
  • Procedure Implementation
  • Customer Service-Focused
  • Powered Floor Washers
  • Microsoft Office
Experience
Dual Rate Reservationist/Housekeeping Lead, 02/2019 - Current
Shakey's Pizza Glendale, CA,
  • Collaborated with multiple departments to maximize workflow and efficiency.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom.
  • Disinfected bathrooms and eliminated mold and soap scum from shower stalls and bathtubs.
  • Worked with speed and efficiency to meet all job requirements.
  • Cared for flooring by sweeping or vacuuming debris, steaming and scrubbing stains and moping hard surfaces.
  • Assisted customers via phone by providing confirmations, answering questions and offering general information.
  • Researched and resolved customer issues.
  • Relayed information on availability, pricing and discounts to customers.
  • Verified guest information and payment options ensuring accuracy and completeness.
  • Reviewed guest information and payment options, checking for accuracy and completeness.
  • Suggested amenities suited to clients' needs.
  • Coordinated with front desk staff to maintain maximum occupancy.
  • Facilitated customer reservations by providing booking information and processing payments.
  • Made reservations for customers and accurately entered personal information into computer system.
  • Communicated with customers regarding concerns, inquiries and complaints.
  • Took credit card payments over phone and in person.
  • Recorded guest payments, verifying identification and credit card information to prevent fraud.
Cashier , 12/2017 - 02/2019
Salvation Army Family Store City, STATE,
  • Operated cash register, collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Met high productivity standards in processing payments for customers.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
Cashier/Customer Service Associate, 08/2011 - 08/2017
Walmart Super Center City, STATE,
  • Operated cash register, collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Verified customer identification for alcohol or tobacco purchases.
  • Received payments for products and issued receipts.
  • Resolved customer complaints and escalated worsening concerns for remediation.
Education and Training
High School Diploma: , Expected in 05/2013
-
Clinton High School - Clinton, IA
GPA:
Status -
: Psychology , Expected in
-
Southern New Hampshire University - Hooksett, NH
GPA:
Status -

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Resume Overview

School Attended

  • Clinton High School
  • Southern New Hampshire University

Job Titles Held:

  • Dual Rate Reservationist/Housekeeping Lead
  • Cashier
  • Cashier/Customer Service Associate

Degrees

  • High School Diploma
  • Some College (No Degree)

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