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*Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
*Knowledgeable and dedicated customer service professional with extensive experience in the Medicare industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
*Caring Mentor bringing over 10 years of experience in related roles. Passionate about working with individuals to support development of learning abilities and help each develop to full potential. Friendly and personable professional willing to take on any challenge.
- Resolved product issue through consumer testing.
- Supervised team of over 10 staff members.
- Skills in computers and computer software applications. Interpersonal, problem solving and decision making skills
- Proven interpersonal and team skills with the ability to effectively communicate, influence, and engage at all levels of the company
- Demonstrates strong platform and facilitation skills and the ability to train technical and soft skills training programs
- Strong writing skills; can cohesively present and organize information; effectively articulates message
- Strong coaching skills
- Strong customer service skills (in person and over the phone)
- Self-starter with demonstrated organizational, leadership and people skills
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- Analyzed past sales data and team performance to develop realistic quarterly sales goals.
- Increased revenue by implementing effective sales strategies in all aspects of sales cycle process from prospecting leads through close.
- Remained current on industry trends to better understand customer needs, product effectiveness and sales tactics.
- Trained New Hires on sales and account management practices to reduce process lags and enhance 100% performance, efficiency and profitability.
- Designed and implemented sales training program and documentation.
- Assessed training program effectiveness on regular basis and improved upon deficient areas.
- Managed training and development for highly effective sales team.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Quickly adapted training plans for client needs, keeping timelines, budgets and desires in mind.
- Mentored new hires, resulting in stronger staff development and increased 100% productivity.
- Gathered and organized supplementary material to support structured lessons.
- Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships.
- Alerted and contacted customers about account or informational issues to maintain high levels of customer satisfaction.
- Built and strengthened relationships with new and existing accounts to drive revenue growth 100%
- Evaluated and revised lesson plans and course content to facilitate and moderate classroom discussions and student-centered learning.
- Applied various teaching aids to minimize learning gaps and effectively instruct and motivate students.
- Observed other instructors and lecturers, gathering valuable techniques to be implemented into future lectures and courses.
- Employed job analysis in accordance with principles of instructional design to create effective training programs.
- Performed continuous evaluations of content and plans in order to enhance delivery and improve effectiveness.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Gathered and organized supplementary material to support structured lessons.
- Eliminated process gaps by implementing new methods of standardized training.
- Monitored participant workflow and behaviors throughout training process.
- Quickly adapted training plans for client needs, keeping timelines, budgets and desires in mind.
- Scheduled and taught in class and online courses to increase learning opportunities.
- Trained staff on operating procedures and company services.
- Handled high-volume paperwork and collaborated with Member Service department to resolve invoicing and shipping problems.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Promoted available products and services to customers during service, account management and order calls.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Investigated and resolved customer inquiries and complaints quickly.
- Facilitated Sales orders and completed accurate to meet aggressive deadlines.
- Cross-trained and backed up other customer service managers.
- Effective liaison between customers and internal departments.
- Met all customer call guidelines including service levels, handle time and productivity.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Scored in top 95% of employees for successful Customer Service Training / Learning Skills
Miami Dade College - Miami, FL
Miami Central Senior High School - Miami, FL
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Resume Overview
School Attended
- Miami Dade College
- Miami Central Senior High School
Job Titles Held:
- DMS Executive
- Account Executive
- Member Services Specialist
Degrees
- Associate of Science
- High School Diploma
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