SEARCH

Director of Patient Services Resume Example

Love this resume?Build Your Own Now
DIRECTOR OF PATIENT SERVICES
Professional Summary

Goal-driven Healthcare Administration professional well-versed in recruiting, training and managing employees to provide exceptional patient care services. Highly organized and hardworking with excellent planning and program management skills. Proven problem solver and excellent communicator. Recognized for staff development leading to high performing teams.

Registered Dietary Manager Licensed in North Carolina.

Skills
  • Relationship building and retention
  • Team Building
  • Hiring and recruitment
  • Loss prevention management
  • Staff Management
  • Training and mentoring
  • Office administration
  • Spreadsheet management
  • Process optimization
  • Accounting Skills
  • Patient Charting
  • OSHA compliance
  • Documentation and reporting
  • Payroll and budgeting
  • Strong understanding of common acute and chronic medical conditions, associated dietary requirements and limitations.
Work History
Director of Patient Services, 12/2019 to Current
Company Name – City, State
  • Promoted to Director of Patient services at Mission Health from previous position at Harris Regional.
  • Direct day-to-day administrative and operational functions for 900+ bed facility, providing guidance and leadership to over 70+ employees across more than 4 departments.
  • Created customized menus, working with hospital staff to assess and meet individual dietary care needs.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Produced monthly administration & financial reports such as income statements, Profit and Loss statements, Patient Care Satisfaction, etc. for presentation to regional management and client's board of directors.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
Director of Food & Nutrition, 03/2015 to 12/2019
Company Name – City, State
  • Oversaw Food & Nutrition for both Harris Regional, 86 bed facility and Swain Community (critical access hospital) 42 bed facility, directly managing 40+ employees.
  • Managed operations of internal kitchen as well as 3rd-party onsite vendors Starbucks, Krispy Kreme, and Chick-Fil-A.
  • Performed all administration duties including but not limited to end of month closing, yearly budget implementation, as well as revenue sales and trends tracking, payroll, etc.
  • Prepared and worked with county and state auditors, health department and joint commission staff.
  • Managed & executed catering program for all on and off-site campuses.
  • Hired, developed and trained kitchen staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Handled escalated customer concerns in a professional and timely manner to achieve optimal satisfaction and maintain long-term loyalty.
  • Increased kitchen efficiency by streamlining processes, reducing waste and mentoring team members on proper procedures.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines by working with county and state auditors, health department, and joint commission.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining 100% accuracy.
  • Enhanced patient and visitor satisfaction by assisting with creative menu selections based on customer feedback.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods by developing strong vendor relationships.
Dietetic Technician/Kitchen Manager, 09/2007 to 03/2015
Company Name – City, State
  • Owned and Operated by Mission Health HCA, Highlands Cashiers Hospital has 24 beds for acute care services and 80 beds in Eckerd Living Center.
  • Managed and trained staff on quality control procedures to guarantee preparation and delivery of healthy menu choices.
  • Developed and implemented made to order menu for acute care, streamlined work processes, improved employee retention in department.
  • Prepared end of month closing, stayed within and fulfilled Mission's budgets and goals throughout my time there, cooked made to order menu for swing bed patients, streamlined process for meals on wheels.
  • Obtained and recorded dietary preferences, allergies and intolerances from individual patients or families and provided dietary needs-based education and advice on specified diet plans.
  • Performed initial, quarterly, and annual assessments of all patients
Education
Bachelor of Science: Nutrition, 05/2007
Western Carolina University - City, State

Dean's List

Certifications

CERTIFICATIONS/MEMBERSHIPS

  • CDM, CFPP Certification 9/28/2017
  • Association of Nutrition and Food Service Professionals Member
  • ServeSafe Certified
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

95Excellent
Resume Strength
  • Word choice
  • Typos

Resume Overview

School Attended

  • Western Carolina University

Job Titles Held:

  • Director of Patient Services
  • Director of Food & Nutrition
  • Dietetic Technician/Kitchen Manager

Degrees

  • Bachelor of Science : Nutrition , 05/2007

Similar Resumes

View All
Director-of-Patient-Services-resume-sample

Director of Patient Services

Chattanooga, Tennessee