Director Of Patient Care Services Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Quality-focused healthcare professional with 23 years' hands-on experience in clinical administration and patient care, advocacy and counseling. Talented at developing and actualizing strategies which streamline workflows and improve quality standards. Proven effective at guiding multi-disciplined healthcare teams to succeed in achieving patient outcome goals.

  • Staff development
  • Patient Care
  • Training and mentoring
  • Managing patient cases
  • Clinical education
  • Quality Assurance Process Optimization
  • Complying with regulatory guidelines
  • Supervisory experience
  • Healthcare administration
  • Strong communication skills
  • Medical procedure knowledge
  • Policies and procedures
  • Nursing protocols
  • Staff supervision
  • Budgeting
  • Process Improvement
  • HIPAA Compliance
  • Program Development
  • Budget Development
Director of Patient Care Services, 03/2020 to Current
Roze Room Hospice Culver City, CA,
  • Coordinate and oversee all direct and indirect patient services provided by clinical organization personnel.
  • Provide guidance and counseling to coordinators, case managers and Clinical Supervisors to assist them in continually improving all aspects of hospice care services, provided through organization personnel.
  • Assist Clinical Supervisors in managing clinical teams and planning.
  • Provide direction to case managers and clinical teams related to patient care delivery.
  • Provide help in assessment, planning, implementation and evaluation of patient and family/caregiver care to all clinical personnel as indicated.
  • Assist the Executive Director in te preparation and administration of the organization's budget.
  • Interpret operational indicators to detect census changes and increases or decreases in volume that could impact staffing levels, revenues or expenses.
  • Evaluate performance of Clinical Supervisors and/or case managers.
  • Assist Clinical Supervisors to develop skills and techniques in evaluating the performance of clinicians.
  • Hire, evaluate and terminate organization personnel.
  • Conduct annual evaluations on clinicians, or more frequently, if indicated.
  • Oversee the maintenance of clinical records, statistics, reports and records for purposes of evaluation and reporting organization activities.
  • Assure proper maintenance of clinical records in compliance with local, state and federal laws.
  • Responsible for the maintenance of adequate and appropriate inventory supplies and equipment for the provision of patient services.
  • Develop, implement and evaluate the orientation program for new organization personnel.
  • Responsible for orientation of new organization personnel, directly or delegated.
  • Plan and implement in-service and continuing education programs to meet education and training needs or organization personnel.
  • Assist with the evaluation of organization performance via quality assurance and performance improvement program, productivity, quarterly and annual reviews.
  • Assure the quality and safe delivery of hospice services provided through organization.
  • Assist in the development of organization goals.
  • Develop, recommend and administer organization policies and procedures.
  • Assure compliance with all hospice related local, state and federal laws, including licensure and certification or organization personnel and maintain compliance to the CHAP Home Care standards.
  • Stay informed about changes in the field of nursing and hospice care; share information with the appropriate organization personnel.
  • Promote hospice referrals in the health community.
  • In the absence of the Executive Director, the DPCS will become the acting Executive Director and will be vested with authority to act in behalf of the Executive Director.
Clinical Manager, 08/2013 to 03/2020
Usmm Okemos, MI,
  • Managed overall operation of nursing services and patient care, including financial management, quality assurance, patient care, safety risk management, teammate satisfaction, quality index scores and facility maintenance.
  • Managed clinical operations and procedures, including enforcing adherence to federal and state regulations and healthcare law requirements.
  • Implemented methods to reduce overhead and increase productivity, cutting monthly costs.
  • Interviewed applicants and made recommendations for new hires.
  • Supervised 20 staff members and provided periodic performance evaluations.
  • Coordinated with nurse manager to develop programs targeting nurse education, overall departmental competencies, individual performance, patient safety and service-related issues.
  • Evaluated quality index scores and key performance indicators to identify opportunities for improvement; devise and actualize strategies to improve patient care and operational workflows.
  • Delegated tasks to each member of staff and oversaw task completion, offering assistance to promote success.
  • Encouraged high morale and staff retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment.
  • Enforced compliance with local, state, and federal healthcare regulations, including Medicare and Medicaid requirements, HIPAA, OSHA and CLIA.
  • Resolved conflicts promptly among physicians, nurses and other healthcare employees to keep workflows on task.
  • Collaborated with Quality Team to develop outcomes statistics.
Office Manager/RN, 01/2004 to 07/2013
Lane Regional Medical Center Zachary, LA,
  • Completed quarterly employee performance evaluations to identify deficiencies and recommend improvement strategies.
  • Created and managed electronic customer records, encompassing data entry and administrative functions related to billing and accounts receivable.
  • Evaluated and identified ineffective workflow processes, implements solutions to improve productivity and personnel performance.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Interviewed, on-boarded, developed and oversaw daily activities of 6 clerical and administrative office personnel.
  • Liaised directly with customers to meet needs and maintain satisfaction.
  • Developed and actualized plans to streamline patient flows, increase office and patient care efficiency and generate new revenues.
  • Cultivated community relations and worked with teams to ensure program optimization.
  • Organized software licenses and handled all system updates.
Registered Nurse, 01/1998 to 01/2004
Sierra View Hospital City, STATE,
  • Administered medications, tracked dosages and documented patient conditions.
  • Coordinated care with physicians and other clinical staff to prepare for treatment, carry out interventions and enhance continuum of care to deliver comprehensive services.
  • Administered oral, intramuscular and IV medications to patients and monitored responses.
  • Monitored and recorded patient condition, vital signs, recovery progress and medication side effects.
  • Developed and adapted individualized treatment plans according to patient recovery goals.
  • Charge nurse of 10-bed acute care ICU unit, including daily scheduling, tasking and administration.
  • Managed and provided leadership to help staff with direct and indirect patient care and telemetry monitoring.
  • Collaborated with doctors to plan post-treatment home care and prevent return hospitalization due to complications.
  • Performed blood and blood product transfusions and intravenous infusions to address patient symptoms or underlying causes.
  • Collected lab specimens, ordering and interpreting diagnostic tests and lab results.
  • Developed and maintained quality care systems and standards, including creating and improving medical protocols and guidelines.
  • Monitored and educated nursing students and externs on proper care procedures and prioritization strategies.
  • Coordinated and managed care for patients undergoing myocardial infarction screening and anticoagulation therapies.
  • Participated in hospital-wide initiatives and committees to improve patient care, satisfaction and safety.
Education and Training
Associate of Science: Nursing, Expected in
Bakersfield College - Bakersfield, CA

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School Attended
  • Bakersfield College
Job Titles Held:
  • Director of Patient Care Services
  • Clinical Manager
  • Office Manager/RN
  • Registered Nurse
  • Associate of Science

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