Jessica Claire
  • , , 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary
Effectively manage a variety of projects and deadlines simultaneously Experience processing payroll for over 300 employees Willingness to positively take on tedious tasks Organized, self-motivated, assertive, resourceful and goal-oriented Strong time management skills and attention to details Excellent communication, written, and organizational skills Ability to demonstrate proactive approaches to problem-solving with strong decision-making capability Proficient with Excel, pivot tables and Microsoft Word, macros etc. Ability to work independently and/or collaborate within a team environment
Managing Your Brand, May 2017 Critical Thinking, May 2017 Business Etiquette, April 2017 Excel-Formulas & Functions, April 2017
Work History
Director of Medical Recruiting, 01/2018 - Present
Brattleboro Memorial Hospital Brattleboro, VT,
  • Conducting and overseeing the process of screening and admissions.
  • Responsible for the outreach and networking activities which contributes to ideas and leads for identifying referral sources and providing necessary follow ups.
  • Responsible for overseeing the recruitment process including the coordination of interviews schedules between the account and candidate.
  • Ability to maintain a strategic and high-level perspective of the organizational and functional objective.
Human Resource Administrator / Training Coordinator, 01/2013 - 01/2018
Firstservice Residential Bethesda, MD,
  • Collaborated cross functionally with Tax, Audit and Advisory departments, as well as Events & Meetings, to ensure the successfully delivery of credit-worthy training programs Monitored registrations and ran reports including cross checking data with key stakeholders and conducting V-lookups and Integrated QuickMobile app based on program demands Managed several critical elements of professional training programs, including online registration, material production and course evaluations and measurement, in order to provide a seamless learning experience for all partners, new hires and current employees Collected and filed electronic course development binder documentation per NASBA requirements Contributed to the maintenance of Learning Management System (LMS) including scheduling offerings, managing participants learning profiles, coordination of exams launches, deadlines and posting of participant credits Provided onsite training support including materials set up, onsite registration support, staff office support, participant troubleshooting, roster maintenance, coordination with vendors and on-site support staff as needed Served as a resource to participants answering all inquiries prior to, during and after the training program via email or while on-site.
Human Resource Manager, 01/2011 - 01/2013
Ace Hardware Michigan City, IN,
  • Facilitated and coordinate new hire orientation and POS training Handled and answer associate questions/complaints escalated when necessary Provided the associates with direct web access or phone contact information for both benefits and payroll Processed all CHRIS and T&A screen changes, sort new hire paperwork Assisted the store with planning and executing associate recognition events Completed document imagining log, send new hire documents to document imaging, complete name badges Created swipe cards and distribute, resolve paycheck issues, maintain bulletin boards, Prepared new hire training packets, confirm training dates/new hire attendance, set up and interview applicants Filled open shifts, perform administrative functions for the associate annual review process, maintain I-9 binder, input personal time, maintain ASM scheduling zone screens, resolve deviations.
First Impressions Manager, 01/2011 - 01/2012
Acnr, Inc. Shinnston, WV,
  • Trained all new clients and Executives on all aspects of equipment Designed implementation plans for new sales deliveries Provided support in increasing equipment, supplies, and service revenues Assisted in all new ideas for improving and implementing key enhancements for PBI's productivity and success Provided customer service (customer visits, training, supply delivery, meter reading collection, service dispatching etc.).
Customer Care Agent, 01/2009 - 01/2011
  • Welcomed engagement and loyalty programs.
  • Provided client website support and assisted customers with billing.
  • Assisted with credit card and auto pay programs and delivery inquires.
  • Conducted new start verifications and prevented canceling of accounts.
Human Resource Coordinator, 01/2007 - 01/2009
Lowes City, STATE,
  • Conducted orientations for new employees including new hire packets Interpreted company and governmental rules, regulations, policies and procedures and the need for compliance.
  • Resolved problems and discrepancies in employee records Recorded data for employees such as address, weekly earnings, and absences Completed payroll and paid salaried managers using PeopleSoft Navigated staff work, time and attendance Conducted first interviews and hired employees in Unicru Edited, posted schedules for 300 employees and updated sales/hours using Navigator System Monitored and assisted with employee training Posted new job openings, announcements and assisted with employee benefits Participated in administering and determining disciplinary actions of team members including dismissal from company.
  • Maintained bulletin boards with important employee information Gathered information from team members about issues related to the work environment, supervisor, etc.
  • in order to facilitate resolution of team member concerns.
  • 2015 KPMG LLP, a Delaware limited liability partnership and the U.S.
  • member firm of the KPMG network of independent member Page 2 of 2 firms affiliated with KPMG International Cooperative ("KPMG International"), a Swiss entity.
  • All rights reserved.
  • Printed in the U.S.A.
English, Basic Spanish & Creole
Bachelor Degree: Business Management, Expected in August 2009
Monroe College - ,
Business Management
Associates Degree: Business Administration/Management and Marketing, Expected in June 2007
The College of Westchester - ,
Business Administration/Management and Marketing
administrative functions, ASM, Basic, benefits, billing, binder, course development, credit, Critical Thinking, client, clients, customer service, delivery, dispatching, documentation, email, employee training, English, functional, imaging, Managing, materials, Meetings, access, Excel, office, Navigator, network, networking, organizational, Page 2, payroll, PeopleSoft, policies, POS, reading, recruitment, sales, scheduling, Spanish, strategic, supervisor, Tax, phone, training programs, troubleshooting, website
Additional Information
  • NOTABLE ACHIEVEMENTS & AWARDS Platinum Club 2008 Phi Theta Kappa National Honor Society 2006 Tutormate 2017

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Resume Overview

School Attended

  • Monroe College
  • The College of Westchester

Job Titles Held:

  • Director of Medical Recruiting
  • Human Resource Administrator / Training Coordinator
  • Human Resource Manager
  • First Impressions Manager
  • Customer Care Agent
  • Human Resource Coordinator


  • Bachelor Degree
  • Associates Degree

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