director of home health care services resume example with 20+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Executive Profile
Goal driven Home Health Director of a 5 star company well versed in recruiting, training, and managing employees to provide exceptional client services. Organized and hardworking with excellent planning and program management skills. Over 17 years of home health experience. Dependable candidate successful at managing multiple priorities with a positive attitude. Willing to take on new responsibilities to meet team goals.
Skill Highlights
Assists with recruitment, selection, hiring, orientation, and evaluation of home care site personnel
Project management
Leadership/communication skills
Business operations organization
Participate in the provision of patient care as necessary
Customer-oriented
17 years experience in home health
Client account management
Positively represent the company to the customer: and customer to company
Manage clinical staffing in the local home care sites
Negotiations expert
Employee relations
Self-motivated
Ensure adherence to company protocols and procedures
Clinical director of a 5 star home health company. Provides leadership and direction to ensure that the agency effectively serves its patients, their families, and the community as evidenced by the achievement of outcomes.
Professional Experience
07/2018 to CurrentDirector of Home Health Care ServicesPhoenix Home Care | Mountain Grove, MO,
Ensured that all home care services were delivered on a regular and uninterrupted basis.
Directed the operations and employees of the Agency in accordance with standard business practices.
Responsible for Client and personnel policy.
Ensured all records, reports and other data both documentation and electronic were kept current, complete, accurate and available as required by regulatory agencies.
Active in local community and business groups as an agent for the Agency to promulgate effective and positive relationships with persons that interact with the Agency.
Constantly exploring methods of improvement and further developing the operations of the Agency.
Responsible for human resources - employment, discharge, dispute.
Employee evaluation and pay increases.
Formulate client information, data and satisfaction outcomes of the agencies services and personnel.
Manage a diverse team of professionals to achieve business objectives.
Provides leadership and direction to ensure that the agency effectively serves its patients, families, and the community.
Able tp perform a variety of duties characterized by frequent change.
Team management
Approve requisitions for equipment, materials and supplies.
Implement operations support.
Staff recruitment and retention program resulting in lowered staff turnover.
Behavior redirection
Procurement, store keeping, transportation, communication and safety programs.
Plan of care with all current orders
Direct and supervise employees - Registered Nurses, CNA's, PCA's, Med-Tech's and office staff.
Developed and maintained policies and procedures.
Accuracy, completeness, appropriate care planning.
Provide coordination, case management of all patient services.
Acted as a liaison between the business department, billers and third party payers in resolving billing and reimbursement accuracy.
Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.
Consider services that are medically necessary and reasonable.
Consistently informed patients of their financial responsibilities prior to services being rendered.
Assess the knowledge and skill of staff.
03/2015 to 07/2018Home Health RN Case ManagerMedical Search International | Portland, OR,
Provide coordination , care management of all patient services.
Review admission documentation for accuracy, completeness, and appropriate diagnosis.
Planned meetings and prepared conference rooms.
Make referrals to appropriate disiplines
Scheduling of patients and staff
Ensure HCA supervision is completed every 14 days.
Prepare and maintain schedule.
Conduct patient case conference
Careplan management
Coordinate all patient home care services with home care disciplines, physicians, and patients
Ensure community education needs are met.
Update staff on changing policies and procedures.
Assisted the business in meeting objectives and goals and made the Company first priority.
08/2006 to 03/2015RN Home Health Field NurseCalvert Home Health And Hospice | City, STATE,
Provided physical assessments, medication, and chronic disease management to home health patients.
Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
Traveled to patients' homes on daily basis to assess health conditions and provide superior level of nursing care.
Assessed patients' health conditions and asked appropriate questions to better understand current feelings.
08/2001 to 08/2006RN Floor NurseCovenant Medical Center | City, STATE,
Provided direct patient care, stabilized patients and determined next course of action.
Managed care from admission to discharge.
Medication administration
Collaborated with physicians to quickly assess patients and deliver appropriate treatment.
Education
Expected in 05/2001 to to Associate of Science | NursingCovenant School of Nursing, Lubbock, TX, GPA:
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