director of home health care agency resume example with 6+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Compassionate Home Health Professional with current CPR and First aid certification. Experience with Directing and Managing employees. Bringing 10 years of health care experience in office and business operations and in home environments for physically disabled clients of varies capacities. Ensuring exceptional customer service. I aim to create a positive and productive work environment by communicating with team members and setting clear goals.

  • Directing
  • Managing
  • Community activities
  • Quality program protocols
  • Client documentation
  • Client safety and first aid
  • Knowledge of state regulations
  • Leadership
  • Marketing
  • MS Office
  • Troubleshooting
  • Team management
  • Team building
  • Organizational skills
  • Reliable and trustworthy
03/2021 to Current
Director of Home Health Care Agency Mastec Inc. Plum, PA,
  • Oversee all staff and schedule to maintain essential daily care.
  • Receive and resolve concerns regarding staff, patients, and any other aspect of the care that may be addressed.
  • Supervise all processes and staff to ensure that the care home is in complete compliance with federal and local care regulations.
  • Assists with recruitment, selection, hiring, orientation, and evaluation of home care site personnel
  • Consistently model the organization’s philosophy of customer service by demonstrating responsibility for improvement of operational efficiency, empowering employees to address service issues with knowledge and support and to pervasively communicate the expectations of dedication to both internal and external customer service
  • Manage clinical and administrative staffing in the local home care setting
  • Facilitate care coordination between clients and caregivers
  • Manage and provide ongoing education, in-service training programs and competency evaluations to improve patient care and employee efficiency for all health care personnel
  • Positively represent the Company to the customer; and the customer to the Company
  • Develop professional rapport with key physicians and hospitals within the respective geographic area.
  • Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
04/2019 to 03/2021
Office Manager Lrp Publications City, STATE,
  • Provide communications support to field staff, patients, families and referring providers for home health services, promoting a positive patient and family experience as the first impression of the organization.
  • Provide direct quality and interpersonal care to staff and patients including daily monitoring, recording, and evaluating of patient accounts, which average 100 patients per day.
  • Serve as the point of contact for all scheduling and communication needs through the Homecare Homebase.
  • Work closely with patients, families, referring providers, clinical and non-clinical staff to coordinate the patient's holistic home health experience.
  • Verify insurance, prior medical records, and any other background information prior to a patient’s initial visit.
  • Maintain the day to day operations for a medical practice, including human resources, accounting, administrative, logistics, maintenance and purchasing functions.
  • Complete and update all daily, weekly and monthly records, reports, logs, casework notes, administrative paperwork, fiscal reports, and medical records in an accurate, timely, and professional manner.
08/2016 to 04/2019
Human Resources Assistant Encompass Home Health City, State,
  • Automated office operations to manage client correspondence, record tracking and data communications.
  • Streamlined back office services to promote proper functionality and positive user experience.
  • Enhanced customer satisfaction ratings by resolving account issues efficiently.
  • Elevated customer satisfaction ratings by resolving client and case issues effectively.
  • Aided senior leadership during executive decision-making process, meeting with clients to research cases, collect data, prepare settlement packages and interpret information for daily report generation.
  • Managed and controlled office supply inventory to secure timely ordering or requisition of depleted or low-level stock.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Culled knowledge of federal and state-level mandates to assess compliance across areas of operation\.
Education and Training
Expected in 03/2010
Associate of Applied Science: Health Management And Clinical Assistance
Virginia College Online - Birmingham, AL,

Personal Caregiver Certified

CPR First Aide Certified

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Resume Overview

School Attended

  • Virginia College Online

Job Titles Held:

  • Director of Home Health Care Agency
  • Office Manager
  • Human Resources Assistant


  • Associate of Applied Science

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