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Director Of Behavioral Health Services Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

I possess a combined experience of direct services as well as administration. This helps me bring a balanced approach to meeting the needs of the people I help serve, our stakeholders, and the agency as a whole.

Skills

Exceptional Leadership Skills

Strong Organizational Skills

Outstanding Written and Verbal Communication

Extensive Management Experience

Team-Oriented

Networking

Work History
Director of Behavioral Health Services, 10/2020 to Current
Texas Health & Human Services Commission Hurst, TX,
  • Lead strengths based, optimistic, action oriented, and results driven Behavioral Health Services (BHS).
  • Recruit, hire, and train a high quality workforce for BHS.
  • Assist with annual planning and budget development.
  • Provide ongoing teaching, coaching, and supervision to ensure that required competencies are demonstrated and planned results are achieved.
  • Develop and maintain highly productive referral relationships.
  • Ensure achievement of annual performance targets.
  • Ensure accurate and timely data collection, billing, and reporting.
  • Assist with process improvements.
Program Manager, 11/2016 to 10/2020
Merakey Manchester, TN,
  • Facilitate successful unit utilization through creative planning and problem solving and through regular and intensive staff training, coaching, and mentoring, ensuring services are provided in an excellent and professional manner.
  • Collect accurate data essential to effective and efficient service delivery through on going contact with department staff.
  • Coordinate program specific quality assurance and quality improvement activities.
  • Assist with growth related research and development (state/federal/foundation grant proposals and new business/program opportunities).
  • Assist Behavioral Health Services Administration to ensure compliance with all regulatory and licensure requirements.
  • Assist Behavioral Health Services Administration to organize regular planning and problem solving meetings with funding and referral sources.
Executive Director, 11/2014 to 11/2016
Ruleville Nursing And Rehabilitation Center, Llc Ruleville, MS,
  • Serve as the Director of the Agency, and report directly to the Board of Directors and their committees.
  • Wrote, submitted, and was awarded a $250,000 Capital Campaign Grant.
  • Wrote, submitted, and was awarded an unrestricted $10,000 grant for operational expenses that Hope Harbor had not previously received.
  • Wrote, submitted, and monitored progress towards completing goals for a total of 8 operational grants on an annual basis; totaling approximately $30,000.
  • Received an 18% increase from the Nebraska Homeless Assistance Grant from the previous Fiscal Year.
  • Owner Representative for $600,000 remodeling project.
  • Responsible for Human Resources: This included employee recruiting, interviewing, performing background and reference checks, hiring, training, administration of employee benefits, performance reviews, corrective actions, and dismissal. We employed a total of 9 full-time and 5 part-time employees.
  • Applied for and received a total of $102,000 in Community Investment funds from Heartland United Way; the largest sum for any of the 16 partner agencies.
  • Served on the Finance, Personnel, Donor Development, Shelter, and Fundraising/Public Relations Committees with Hope Harbor Board Members who are many of the leaders within our community.
Executive Director, 04/2009 to 08/2014
Ruleville Nursing And Rehabilitation Center, Llc Ruleville, MS,

Responsible for Human Resources: This included recruiting employees, performing background and reference checks, training and development, hiring, conducting performance appraisals, coordinating benefits, implementing corrective action, and dismissals. We employed a total of 7 full-time and 5 part-time staff members. Prepare and monitor an Annual Risk Management Plan. Implement and monitor the Strategic Plan. Received Friendship House's 1st accreditation (3 year CARF accreditation) which allowed us to continue receiving Federal and State funding. Became a Heartland United Way Partner Agency under my leadership, which resulted in led to an additional revenue stream of $25,000 and increased visibility of our agency within the community. Oversaw the adherence to our contract with Region 3 Behavioral Health Services, for contracted Substance Abuse Halfway House beds. This was a annual grant worth $500,000. Increased daily bed day rates/utilization by 64%, which is what our Region 3 income was based off of. Provided clinical supervision for three Licensed Substance Abuse Counselors. Oversaw the development of the Annual Operating Budget, and ensured we operating within the budge guidelines with the Fiscal Year. Tracked outputs and outcome measures to show our stakeholders the value that was resulting from the services we provided.

Education
Bachelor of Science: Human And Social Services Business Administration , Expected in 2010
to
Bellevue University - Grand Island, NE,
GPA:
Associate of Science: Huma Services, Expected in 2001
to
Central Community College - Grand Island, NE
GPA:
Accomplishments

Central Community College Grand Island Campus Alumni of the Year

Nebraska Substance Abuse Professional of the Year

Grand Island Independent "Extraordinary Person"

Certifications

Licensed Alcohol and Drug Counselor

Additional Information

Former Chairperson for Project Homeless Connect

Former Teammates Mentor

Former President of the Central Nebraska Council on Alcoholism and Addiction Board of Directors

Leadership Tomorrow Graduate

Former Human Services Advisory Committee Member: Central Community College

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Resume Overview

School Attended
  • Bellevue University
  • Central Community College
Job Titles Held:
  • Director of Behavioral Health Services
  • Program Manager
  • Executive Director
  • Executive Director
Degrees
  • Bachelor of Science
  • Associate of Science

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