director behavioral health quality improvement resume example with 20+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

  • Issue and conflict resolution
  • Contract development and management
  • First Aid/CPR
  • Decision-making
  • Time management
  • Critical thinking
  • Supervision
  • Training & Development
  • MS Office
  • Reliable and trustworthy
  • Collaboration
  • Computer skills
  • Relationship building
  • Working collaboratively
  • Analytical
  • Team management
Education and Training
Baker University Overland Park, KS, Expected in 10/2021 Doctorate of Education : Higher Education Leadership - GPA :
Webster University Overland Park, KS, Expected in 10/2014 Master of Health Administration : - GPA :
Webster University Overbrook, KS, Expected in 10/2007 Master of Arts : Human Resources Management and Human Resources Development - GPA :
Central Missouri State University Warrensburg, MO, Expected in 05/2003 Bachelor of Science : Rehabilitation Psychology - GPA :
Hunterdon Healthcare - Director - Behavioral Health Quality Improvement
, , 02/2005 - Current
  • Progressive movement from Employment Specialist to Director of Quality Improvement.
  • Oversee the overall operation of the BH quality department in accordance with all applicable statutes, regulation, policies, and standards.
  • Designs and implement new services, changes existing services and explore emerging best practices.
  • Served as the Patient Safety/Risk Manager for BH.
  • Act as liaison to community.
  • Coordinate and collaborate with corporate patient safety, accreditation, and infection control.
  • Provide training for the BH division and corporately.
  • Facilitate and managed performance improvement projects.
  • Conducted training on project management.
  • Provide briefing/present to to funders, senior leadership and the board as needed.
Dignity Health - Officer
, , 10/1998 - 05/2005
  • Supervise and responsible for brigade intelligence needs.
  • Assess the command climate and morale of the intelligence section.
  • Supervised up to 40 personnel members.
  • Serve as a recruitment liaison.
  • Generate a three-year plan for training of soldiers.
  • Conduct and coordinate peer counseling for fellow officer and subordinates.
  • Organize the evaluation of soldiers.
Kaw Valley Psychiatric Hospital - Unit Coordinator
, , 06/2004 - 02/2005
  • Provided overall structure and care of the patients.
  • Implement program service plan and carry out the goals and objectives of the hospital.
  • Supervise and evaluate job performance.
  • Ensure unit compliance with all applicable health and safety standards.
  • Provide, coordinate, and monitor in service training.

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Resume Overview

School Attended

  • Baker University
  • Webster University
  • Webster University
  • Central Missouri State University

Job Titles Held:

  • Director - Behavioral Health Quality Improvement
  • Officer
  • Unit Coordinator


  • Doctorate of Education
  • Master of Health Administration
  • Master of Arts
  • Bachelor of Science

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