Customer Support Manager with over ten years of successful experience in user experience, sales and marketing. Recognized consistently for performance excellence and contributions to success in various proprietary platforms.
|
|
Worked as a part of the Digital Applications Support team to help improve and support the iHeartMedia Network of digital properties, including websites and other digital content delivery solutions.
This role was the primary interface between digital, streaming, and platform operations teams and the company’s local radio station staff. Digital Support Coordinator was responsible for providing support to over 900 digital properties, working directly with local market and station personnel to improve the user experience, identifying areas where the Digital group can improve via new product ideas, creating detailed business requirements with markets / stations, developing and testing product concepts, and collaborating with management to develop sound business plans for new product initiatives.
This was a customer service-focused position requiring troubleshooting and resolving issues with web content publication and distribution. While needing to remain flexible with an ever evolving platform, the emphasis was placed on the ability to proactively evaluate and determine issues with the platform, help prioritize new product features and enhancements, and work with stations and internal cross-functional teams to keep the creative, technical, and business units focused while owning the “voice” of the organization to the customers/markets/stations.
Primary Responsibilities:
Work with Product and Development teams to clearly detail defects and product improvements
Skills:
By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
resume Strength
By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy