Customer Support Manager with over ten years of successful experience in user experience, sales and marketing. Recognized consistently for performance excellence and contributions to success in various proprietary platforms.
I enjoy songwriting, recording, guitar and working on my old truck.
Worked as a part of the Digital Applications Support team to help improve and support the iHeartMedia Network of digital properties, including websites and other digital content delivery solutions.
This role was the primary interface between digital, streaming, and platform operations teams and the company's local radio station staff. Digital Support Coordinator was responsible for providing support to over 900 digital properties, working directly with local market and station personnel to improve the user experience, identifying areas where the Digital group can improve via new product ideas, creating detailed business requirements with markets / stations, developing and testing product concepts, and collaborating with management to develop sound business plans for new product initiatives.
This was a customer service-focused position requiring troubleshooting and resolving issues with web content publication and distribution. While needing to remain flexible with an ever evolving platform, the emphasis was placed on the ability to proactively evaluate and determine issues with the platform, help prioritize new product features and enhancements, and work with stations and internal cross-functional teams to keep the creative, technical, and business units focused while owning the “voice” of the organization to the customers/markets/stations.
Work with Product and Development teams to clearly detail defects and product improvements
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