Digital Marketing Production Manager Resume Example Sears Holdings Corporation

DIGITAL MARKETING PRODUCTION MANAGER

Summary

Personable Project/Production Manager successful at building strong and long-lasting professional relationships both internally and externally. Manages large and complex projects while maintaining high team morale and energy to drive profitable results.

Highlights

Relationship building
Process improvement
Vendor sourcing
Project development and lifecycle

Natural leader
Organized
Results-oriented
Troubleshooting

Experience

Digital Marketing Production Manager
May 2014 to CurrentSears Holdings Corporation － Hoffman Estates, IL

Direct email marketing team of 10+. Monitor team's progress and enforce deadlines while developing team's skill level. 6 team members acquired internal promotions
Partner with merchandising managers to establish strategies for promotions within the email marketing channel
Collaborate positively with cross-functional teams to implement project schedules and plans
Implement innovative technologies into digital marketing strategies
Address urgent issues/error incidents quickly and manage post-mortem meetings

Email Marketing Manager
May 2010 to May 2014Sears Holdings Corporation － Hoffman Estates, IL

Coordinated email marketing initiatives which generated online and in-store retail revenue
Partnered with business teams to determine promotion strategy; validated accuracy and success of promotion from conception to deployment
Managed logistics, communication and project requirements with department executives, creative teams and vendors
Served as subject matter expert while training marketing personnel on internal processes and applications
Performed quality control for all aspects of email campaigns including links, email and landing page content, subject lines and data delivery
Managed email request process which includes determining segmentation for targeting the most relevant customer base
Continuously refined marketing strategies based on email objectives

Producer/Project Manager
October 2008 to May 2010Invision Media, Inc － Rosemont, IL

Producer for video shoots from conception to delivery - oversaw production crew's services while meeting client's expectations on location and/or off-site
Managed diverse media deliverables - monitored costs, timescales and resources used to produce a high quality product
Presented proposals demonstrating Invision Media's services to acquire new business
Personal sales administrator for select accounts

Account Manager
May 2006 to October 2008NCH Marketing Services, Inc － Deerfield, IL

Directed coupon redemption services for large Consumer Packaged Goods (CPG) manufacturers. Clients included: GlaxoSmithKline, Hanesbrands Inc, MillerCoors LLC, Chattem, Bayer
Developed Business Account Reviews to present coupon investment and redemption data to executive stakeholders
Retained 100% of client base with every RFQ submitted - highlighted benefits of having NCH as a vendor; educated client on NCH's high-quality services; demonstrated the value of working with NCH versus opting for a lower-priced competitor
Surpassed established sales goals year over year
Customized services to meet each account's unique promotional needs
Strengthened existing client relationships through positive interactions; resolved customer conflicts, resulting in increased customer satisfaction
Drafted action plans and led meetings with NCH departments to review client project status and proposed changes.
Managed customer tours and audits in Mexico
Delivered coupon redemption reports to stakeholders for budgeting and planning purposes

Project Manager
August 2001 to May 2006Sound Video Impressions － Des Plaines, IL

Served as the single point of contact for client project scheduling and changes
Defined project deliverables and monitored status of tasks for internal teams
Updated and managed 70+ in-house projects at a time
Developed, monitored and reconciled department production schedules
Obtained quotes and created purchase orders with outside vendors
Ensured appropriate client billing upon completion of projects

Post Production Project Manager
March 1999 to June 2001MPH Entertainment － Los Angeles, CA

Supervised editors, assistant editors, stills animation department, and interns
Organized transcripts and oversaw dubbing and cataloging of tape library
Main contact person for episode buyers
Clients included: The History Channel, Discovery Health Channel, A&E Television Networks

Education

Principles of Management CertificationMRA - The Management Association － Palatine, IL

Bachelor : Arts, CommunicationsSouthern Illinois University － Carbondale, IL

Associate : ArtsMcHenry County College － Crystal Lake, IL

Skills

Client Management, Personnel Management, Budget Development/Management, Customer Satisfaction, Direct Marketing, Problem Solving, Project Development, Proposals, Office, Outlook, Omniture, MicroStrategy, BaseCamp

Resume Overview

Companies Worked For:

Sears Holdings Corporation
Invision Media, Inc
NCH Marketing Services, Inc
Sound Video Impressions
MPH Entertainment

School Attended

MRA - The Management Association
Southern Illinois University
McHenry County College

Job Titles Held:

Digital Marketing Production Manager
Email Marketing Manager
Producer/Project Manager
Account Manager
Project Manager
Post Production Project Manager

Degrees

Principles of Management Certification
Bachelor : Arts, Communications
Associate : Arts

Digital Marketing Production Manager Resume Example

Resume Score: 90%

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