Digital Marketing Production Manager resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Personable Project/Production Manager successful at building strong and long-lasting professional relationships both internally and externally. Manages large and complex projects while maintaining high team morale and energy to drive profitable results.

  • Relationship building
  • Process improvement
  • Vendor sourcing
  • Project development and lifecycle
  • Natural leader
  • Organized
  • Results-oriented
  • Troubleshooting
Digital Marketing Production Manager, 04/2014 - Current
First Merchants Corporation Decatur, IN,
  • Direct email marketing team of 10+. Monitor team's progress and enforce deadlines while developing team's skill level. 6 team members acquired internal promotions
  • Partner with merchandising managers to establish strategies for promotions within the email marketing channel
  • Collaborate positively with cross-functional teams to implement project schedules and plans
  • Implement innovative technologies into digital marketing strategies
  • Address urgent issues/error incidents quickly and manage post-mortem meetings
Email Marketing Manager, 04/2010 - 04/2014
Wipro Ltd. Los Angeles, CA,
  • Coordinated email marketing initiatives which generated online and in-store retail revenue
  • Partnered with business teams to determine promotion strategy; validated accuracy and success of promotion from conception to deployment
  • Managed logistics, communication and project requirements with department executives, creative teams and vendors
  • Served as subject matter expert while training marketing personnel on internal processes and applications
  • Performed quality control for all aspects of email campaigns including links, email and landing page content, subject lines and data delivery
  • Managed email request process which includes determining segmentation for targeting the most relevant customer base
  • Continuously refined marketing strategies based on email objectives
Producer/Project Manager, 09/2008 - 04/2010
Clinipace Boston, MA,
  • Producer for video shoots from conception to delivery - oversaw production crew's services while meeting client's expectations on location and/or off-site
  • Managed diverse media deliverables - monitored costs, timescales and resources used to produce a high quality product
  • Presented proposals demonstrating Invision Media's services to acquire new business
  • Personal sales administrator for select accounts
Account Manager, 04/2006 - 09/2008
NCH Marketing Services, Inc City, STATE,
  • Directed coupon redemption services for large Consumer Packaged Goods (CPG) manufacturers. Clients included: GlaxoSmithKline, Hanesbrands Inc, MillerCoors LLC, Chattem, Bayer
  • Developed Business Account Reviews to present coupon investment and redemption data to executive stakeholders
  • Retained 100% of client base with every RFQ submitted - highlighted benefits of having NCH as a vendor; educated client on NCH's high-quality services; demonstrated the value of working with NCH versus opting for a lower-priced competitor
  • Surpassed established sales goals year over year
  • Customized services to meet each account's unique promotional needs
  • Strengthened existing client relationships through positive interactions; resolved customer conflicts, resulting in increased customer satisfaction
  • Drafted action plans and led meetings with NCH departments to review client project status and proposed changes.
  • Managed customer tours and audits in Mexico
  • Delivered coupon redemption reports to stakeholders for budgeting and planning purposes
Project Manager, 07/2001 - 04/2006
Sound Video Impressions City, STATE,
  • Served as the single point of contact for client project scheduling and changes
  • Defined project deliverables and monitored status of tasks for internal teams
  • Updated and managed 70+ in-house projects at a time
  • Developed, monitored and reconciled department production schedules
  • Obtained quotes and created purchase orders with outside vendors
  • Ensured appropriate client billing upon completion of projects
Post Production Project Manager, 02/1999 - 05/2001
MPH Entertainment City, STATE,
  • Supervised editors, assistant editors, stills animation department, and interns
  • Organized transcripts and oversaw dubbing and cataloging of tape library
  • Main contact person for episode buyers
  • Clients included: The History Channel, Discovery Health Channel, A&E Television Networks
Principles of Management Certification: , Expected in
MRA - The Management Association - Palatine, IL
Bachelor: Arts, Communications, Expected in
Southern Illinois University - Carbondale, IL
Associate: Arts, Expected in
McHenry County College - Crystal Lake, IL

Client Management, Personnel Management, Budget Development/Management, Customer Satisfaction, Direct Marketing, Problem Solving, Project Development, Proposals, Office, Outlook, Omniture, MicroStrategy, BaseCamp

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Resume Overview

School Attended

  • MRA - The Management Association
  • Southern Illinois University
  • McHenry County College

Job Titles Held:

  • Digital Marketing Production Manager
  • Email Marketing Manager
  • Producer/Project Manager
  • Account Manager
  • Project Manager
  • Post Production Project Manager


  • Principles of Management Certification
  • Bachelor
  • Associate

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