Personable Project/Production Manager successful at building strong and long-lasting professional relationships both internally and externally. Manages large and complex projects while maintaining high team morale and energy to drive profitable results.
Highlights
Relationship building
Process improvement
Vendor sourcing
Project development and lifecycle
Natural leader
Organized
Results-oriented
Troubleshooting
Education
MRA - The Management AssociationPalatine, ILExpected in – –Principles of Management Certification: - GPA:
Southern Illinois UniversityCarbondale, ILExpected in – –Bachelor:Arts, Communications - GPA:
McHenry County CollegeCrystal Lake, ILExpected in – –Associate:Arts - GPA:
Experience
First Merchants Corporation - Digital Marketing Production Manager Decatur, IN, 04/2014 - Current
Direct email marketing team of 10+. Monitor team's progress and enforce deadlines while developing team's skill level. 6 team members acquired internal promotions
Partner with merchandising managers to establish strategies for promotions within the email marketing channel
Collaborate positively with cross-functional teams to implement project schedules and plans
Implement innovative technologies into digital marketing strategies
Address urgent issues/error incidents quickly and manage post-mortem meetings
Wipro Ltd. - Email Marketing Manager Los Angeles, CA, 04/2010 - 04/2014
Coordinated email marketing initiatives which generated online and in-store retail revenue
Partnered with business teams to determine promotion strategy; validated accuracy and success of promotion from conception to deployment
Managed logistics, communication and project requirements with department executives, creative teams and vendors
Served as subject matter expert while training marketing personnel on internal processes and applications
Performed quality control for all aspects of email campaigns including links, email and landing page content, subject lines and data delivery
Managed email request process which includes determining segmentation for targeting the most relevant customer base
Continuously refined marketing strategies based on email objectives
Producer for video shoots from conception to delivery - oversaw production crew's services while meeting client's expectations on location and/or off-site
Managed diverse media deliverables - monitored costs, timescales and resources used to produce a high quality product
Presented proposals demonstrating Invision Media's services to acquire new business
Directed coupon redemption services for large Consumer Packaged Goods (CPG) manufacturers. Clients included: GlaxoSmithKline, Hanesbrands Inc, MillerCoors LLC, Chattem, Bayer
Developed Business Account Reviews to present coupon investment and redemption data to executive stakeholders
Retained 100% of client base with every RFQ submitted - highlighted benefits of having NCH as a vendor; educated client on NCH's high-quality services; demonstrated the value of working with NCH versus opting for a lower-priced competitor
Surpassed established sales goals year over year
Customized services to meet each account's unique promotional needs
Strengthened existing client relationships through positive interactions; resolved customer conflicts, resulting in increased customer satisfaction
Drafted action plans and led meetings with NCH departments to review client project status and proposed changes.
Managed customer tours and audits in Mexico
Delivered coupon redemption reports to stakeholders for budgeting and planning purposes
Sound Video Impressions - Project Manager City, STATE, 07/2001 - 04/2006
Served as the single point of contact for client project scheduling and changes
Defined project deliverables and monitored status of tasks for internal teams
Updated and managed 70+ in-house projects at a time
Developed, monitored and reconciled department production schedules
Obtained quotes and created purchase orders with outside vendors
Ensured appropriate client billing upon completion of projects
MPH Entertainment - Post Production Project Manager City, STATE, 02/1999 - 05/2001
Supervised editors, assistant editors, stills animation department, and interns
Organized transcripts and oversaw dubbing and cataloging of tape library
Main contact person for episode buyers
Clients included: The History Channel, Discovery Health Channel, A&E Television Networks
Skills
Client Management, Personnel Management, Budget Development/Management, Customer Satisfaction, Direct Marketing, Problem Solving, Project Development, Proposals, Office, Outlook, Omniture, MicroStrategy, BaseCamp
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