Enthusiastic Customer Service Representative eager to contribute to your team success through hard work, motivated to learn new things and to grow, and excel within your company. Recognized for over 30 years of exceptional customer service. Recognized consistently for performance, and contributions. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements.
- Deadline-oriented
- Gift strategies
- Oral and written communications
- Data Analysis
- Data organization
- Order fulfillment
- Credit card processing
- Complaint resolution
- Multi-line phone talent
- Money handling abilities
- Good listening skills
Microsoft Office Suite
Certifications
Electronic Internet Processing
Excel for Business Specialization-Certification, UC Davis
Fundraising and Development Foundation-Certification, UC Davis
Planned Giving-Certification, Macquarie University
Customer Service Training
Word processing
Houston, TX, 01/2015 - Current
- Data entry
- Donor engagement
- Events planning
- Completed projects in alignment with target deadlines and financial objectives
- Planned and implemented fundraising events
- Attended events to develop professional network of potential donors
- Supported cash flow management by developing projections for annual revenues, including donations, sales and grants
- Researched and identified potential donors
- Determined target demographics and devised strategic marketing initiatives to reach target audiences
Dallas, TX, 01/2007 - 02/2014
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members
- Managed 10-person administrative team dedicated to serving internal and external customer needs in high-volume settings
- Coordinated special projects and managed schedules
- Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement
- Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification
- Improved office operations by automating client correspondence, record tracking and data communications
- Maintained office supplies inventory by checking stock and ordering new supplies as needed
New York, NY, 01/2006 - 01/2008
- Recruited and hired qualified candidates for vacant and new positions
- Delivered expert clerical support by efficiently handling a wide range of routine and special requirements
- Increased team productivity by reorganizing office supplies, protocols
- Received, screened, routed incoming calls
- Delivered expert clerical support by efficiently handling wide range of routine and special requirements
- Managed 10-employees in front clerical, supervising workers, enhancing productivity, efficiency
- Solved problems timely and effectively, ensuring customer satisfaction
- Liaised with patients, addressed inquiries, appointment requests and billing questions
- Established efficient workflow processes, monitored daily productivity, implemented modifications to improve overall effectiveness of personnel and activities
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
- Arranged corporate and office conferences for company employees and guests
Kearney, MO, 01/2006 - 01/2007
- Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements
- Delivered top-notch administrative support to office staff, promoting excellence in office operations
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal
- Conferred with insurance company representatives to expedite payments and resolve filing issues, keeping aging balances low and office finances strong
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving
- Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates
- Transferred and directed phone calls, guests and mail to correct staff members
- Mentored office employees on proper administrative procedures and how to use programs such as Qualifacts and NEON , keeping operations consistent and efficient for maximum performance
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Job Titles Held:
- Development Associate
- Office Manager
- Office Manager
- Assistant Office Manager
Degrees
- G.E.D
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