Ability to direct complex projects from concept to fully operational status, Goal-oriented individual with strong leadership capabilities, Organized, highly motivated, and detail-directed problem solver, Proven ability to work staff, volunteers and board of directors. Substantial experience, outstanding skills in customer service, Accustomed to working fast paced environment with the ability to think quickly and successfully, handle difficult clients, Well devoted skills in prioritizing, decision making, time management, and verbal/ written communication skills, Excellent personal motivation with a proven ability to build and work collaboratively in a strong team concepts. Ability to work well with others, in both supervisory or support staff roles. Organized office procedures, focused, dependable, multi-task oriented, flexible, positive, emotionally stable, trained and implemented new projects.
Confidential records and processing
Invoicing and billing
Quick learner
Strong problem solver
Microsoft Office
Deadline-oriented
File/records maintenance
Time management
Computer proficient
Customer service orientation
Results-oriented
Dedicated team player
Expense reporting
Employee training and development
AS/400/ SDLaw/ JIMS
Shipping and receiving
Multitasking and prioritization
Natural leader
Self-starter
Scheduling and calendar management
Inspects work area to insure all necessary forms, materials and departmental policy examples are stocked and available.
Reviews detainees intake forms and other documents received from arresting officers. Begins booking process by carefully reviewing and verifying any information into the computer system using a variety of data screens. Verifies basic information on inmate such as name, physical description, and address. Interviews detainees or inmates to acquire or confirm necessary information. Records and prints a copy of form and obtains inmate signature acknowledging accuracy of basic information.
Maintains professionalism and communicate effectively and consistently with citizens from a variety of cultures, races, ethnicities, religions, genders, sexual orientation and/or socio-economic backgrounds.
Communicates with inmates or detainees who may be under the influence of drugs or alcohol, maybe emotionally upset, disturbed or otherwise uncooperative. Provides detainees, inmates or visitors with clear verbal instructions to direct movement or provide information.
Responds to questions from visitors, inmates or detainees appropriately in
accordance with policy. Conducts searches of electronic databases to research records on previous criminal conviction history, arrests or warrants. Updates electronic or manual records as needed to maintain accurate information needed by courts, law enforcement staff and the Office of the District Attorney staff. Follows established procedures and uses appropriate computer and record keeping codes to record all information in manual electronic records. Uses sound professional judgment and common sense in situations that require decisions on transfer, movement, release or retention of inmates. Diligently follow guidelines of legal jurisdiction, court mandates and departmental policy in processing the release of inmates.
Applies good judgment and knowledge of applicable statutes while mathematically computing the amounts of time served and dates of release according to established formulas. Follows established department policy and procedures, State and Federal laws when processing inmates for releases, such as time served. Creates new manual file jackets or updates existing jackets to record all changes in status of an inmate such as transfer, court, release or change in charges. Pulls manual file jacket when assigned for use in the court update and transfer process. Maintains accurate manual or electronic notes and documentation. Follows established departmental policy on review of documents and records for accuracy.
Exchanges information as needed with law enforcement representatives, court personnel, attorneys and members of the public in accordance with departmental policy and within the limits of established guidelines.
Documents items of small personal property received from inmates at time of booking. Places property in envelopes marked for identification purposes for storage. Enters information regarding small property storage into records. Observes and assesses situations in and around booking area on an ongoing basis, paying special attention to any health, safety or emergency situation. Takes appropriate action to prevent or resolve any potential problems or safety issues. Provides responsive, high quality service to County employees, representatives of outside agencies and members of the public by providing accurate, complete and
up-to-date information, in a courteous, efficient and timely manner.
Check and compare names and numbers, file alphabetically and numerically, use computer, charts and schedules, communicate with inebriated, uncooperative and/or emotional disturbed persons, explain procedures and documents to others, communicate effectively orally and in writing. At time get assigned as Lead.
Clearly and accurately communicates information both orally and interact
effectively with inmates, public, employees in other law enforcement agencies. Inmate visits and provides information to friends and relatives of inmates. Effectively communicates with co-workers, supervisors, managers and other County staff in a clear, concise business manner to explain work practices, instructions, records, policy and procedures and related information. Clearly and accurately elicits and exchanges information with law enforcement representatives, a inmates and members of the public using telephone, speaker phones and pass through drawers in accordance with departmental policy and within the limits of established guidelines.
Performs database inquiries and provides information to professionals such as law enforcement representatives, attorneys, probate officers, and investigators, and the general public. Make deposits/withdrawals to inmate accounts using computer keyboard and cash drawer and balances daily fund. Follows departmental policies and procedures, uses sound professional judgment. Communicates with inmates or visitors that may be under the influence of drugs or alcohol, may be emotionally upset, disturbed or otherwise uncooperative. Provides inmates or visitors with clear verbal instructions to direct movement or to provide information.
Responds to questions from inmates or visitors appropriately in accordance with departmental policy and procedure. Observes and assesses situations in and around jail information window on an ongoing basis, paying special attention to any health, safety or emergency situation. Takes appropriate action to prevent or resolve any potential problems or safety issues.
Contacts supervisor, emergency medical personnel or deputies as needed to respond to situations. Releases inmate personal property when properly authorized. Provides courteous, high quality service to members of the public by personally responding to requests for service or appropriate referral.
Delivered clerical support by efficiently handling wide range of routine and special requirements. Trained new employees on administrative procedures, company policies and performance standards. Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors. Collaborated with vendors to orchestrate efficient shipments of emergency equipment products to more than 10 weekly customers. Maintained open communication with customers to foster positive relations and provide updates on projects and install issues. Worked with upper management to complete complex projects on tight budgets within specific timelines. Kept detailed records of supplies and emergency equipment use to effectively budget and make orders for new supplies. Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays and maximizing team productivity.
Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members. Played key role in achieving and maintaining top client satisfaction and retention by maintaining project deliverable accuracy and alignment with specifications. Supervise employees.
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