Energetic Administrative Support with 8 years experience in managerial level clerical support roles. Dedicated and focused Customer Service Supervisor with 15 years of experience specializing in prioritizing customer needs, maintaining integrity among customers, employees and managers. Well adjusted to completing multiple task simultaneously and following through on customer service solutions and department goals. Seeking administrative role of increased responsibility with the opportunity to grow.
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Received incentive bonuses for strong attention to detail, excellent customer service and reaching department sales goal.
Developed and implemented customer service training manual outlining all proper procedures and bank regulations as it pertains to customer service employees.
Increased office and department organization by developing more efficient filing system for vendor invoices, account logs and courier mail logs.
- Hired on as customer service representative in 2007, Left Fort Hood National Bank for 6 months April 2009-October 2009, rehired on October 19, 2009.
- Duties include assisting customers in opening accounts (Checking, Savings, Kids Accounts, Safety Deposit Boxes and Cd's).Providing information on all product services, bank fees, and keeping updated on all bank regulations and compliance.
- Promoted to receptionist March of 2008 duties included daily account reports, tracking and recording department goal percentages, answering multiline phones, recording and tracking all mail courier packages sent and received.
- Copying, faxing, scanning all documents as needed for department.
- Maintaining phone messages for Branch Manager, Assistant Vice President and department Supervisor.
- Promoted to Senior Customer Service Representative in December 2008 duties included all the above mentioned responsibilities also entailed verifying all other representative's paperwork, transactions, and training.
- Responds to customer complaints, customer calls, and any other customer service issues and concerns.
- Promoted to Level Four Supervisor March 2012 duties included all the above mentioned responsibilities as well as maintain the Receptionist task and duties.
- Perform Teller Cash Audits, Teller Drawer Commercial Accounts deposits and night drops.
- Maintain paper/marketing supply for customer service.
- Supervise level three and below employees on department regulations, guidelines, and compliance.
- Overseeing employee schedules, breaks, and lunches.
- Interaction with various departments for customer relations, service products and managerial emails.
- Loan operation duties include, Submitting loan applications, verifying and inputting customer data for eligibility, acquiring signatures for approved loans and tracking loan deposits.
- Hired on as Assistant lead, for toddlers room (one-year olds).
- Duties included assisting in project planning, center activities and daily curriculum scheduled tasks.
- Monitoring children's play habits, behavioral and social skills, while helping them develop creatively and physically.
- Assisting with hygienic duties which include hourly diaper checks and changes, washing of hands with each check or change.
- Proper sanitizing of tables counters, and chairs after projects, group activities and meals.
- Toys and mat cleaning after playtime and nap.
- Promoted to Twaddler Room (two-year olds) January 2007.
- Duties included those of the Toddler Room but more hands on projects and curriculum plans.
- Increasing the children's language, social, emotional and behavioral skills, while maintaining a fun and safe environment.
- Managing 2-3 cashiers on a daily basis.
- Monitoring daily cash limits, cash drawer amount overages and outages. Effectively operate cash register, make change and balance the day's receipts
- Associate scheduling, tracking any and all night deposits and all other monetary instruments.
- Preparing company invoices, truck delivery reports, product inventory, stocking, store orders, opening and closing store procedures.
- Customer service problem solving, sales management and marketing.
- Adapt well to changing requirements and information
- Provided excellent customer service, while meeting company sales goals each month.
- Assisting in various departments as needed ( Shoes ,Jewelry, Menswear, Kids, and Lingerie departments.).
- Cash handling, store to store merchandising, and seasonal promotions display setups.
- Hired as front cashier.
- Promoted to cosmetic department after passing beauty advisor training courses.
- Awarded for outstanding customer service and promoted to Senior Beauty Advisor (Cosmetic Manager) maintained positions until leave date.
- Duties included overseeing other cosmetic sales associates, inventory reports, damaged product reports, managing department sales, cash handling, and light maintenance.
Earned 60 credit hours towards my Associates degree plan. Completion of degree plan scheduled for December 2016
Advanced experience in customer service and administrative support. Also able to manage time well and can concentrate on multiple assignments at once. Computer proficiency in Microsoft Office, Alpha-numeric Data Entry, and Email.
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Resume Overview
School Attended
- Arkansas High School
- Central Texas College
Job Titles Held:
- Department Supervisor/Receptionist
- Assistant Lead Teacher
- Assistant Manager
- Sales Associate
- Cosmetic Dept. Manager
Degrees
- High School Diploma
- Associate of Science
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