Energetic Administrative Support with 8 years experience in managerial level clerical support roles. Dedicated and focused Customer Service Supervisor with 15 years of experience specializing in prioritizing customer needs, maintaining integrity among customers, employees and managers. Well adjusted to completing multiple task simultaneously and following through on customer service solutions and department goals. Seeking administrative role of increased responsibility with the opportunity to grow.
Received incentive bonuses for strong attention to detail, excellent customer service and reaching department sales goal.
Developed and implemented customer service training manual outlining all proper procedures and bank regulations as it pertains to customer service employees.
Increased office and department organization by developing more efficient filing system for vendor invoices, account logs and courier mail logs.
Earned 60 credit hours towards my Associates degree plan. Completion of degree plan scheduled for December 2016
Advanced experience in customer service and administrative support. Also able to manage time well and can concentrate on multiple assignments at once. Computer proficiency in Microsoft Office, Alpha-numeric Data Entry, and Email.
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