Department Supervisor Of Specialty resume example with 15+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Multi-talented Store Manager with 20 years of experience boosting sales and increasing profits by motivating staff and assisting customers. Results-driven focus on monitoring staff member performance and offering advice on effective sales methods. Successful at resolving complex issues by working closely with employees, suppliers and customers.

  • Store opening and closing procedures
  • Store operations oversight
  • Employee supervision and motivation
  • Outstanding communication skills
  • Retail inventory management
  • Program implementation
  • Team-oriented
  • Customer service
  • Staff training and development
  • Operational budgeting
  • Risk management
  • De-escalating conflicts
Department Supervisor of Specialty, 10/2020 - Current
Marriott International Salt Lake City, UT,
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Addressed employee issues and conflicts to provide input, feedback and coaching.
  • Delegated tasks appropriate to individual employees to provide development opportunities.
  • Initiated service consultations by asking customers open-ended questions to learn personal preferences and needs.
Co Owner , 03/2019 - Current
Petco Saint Augustine, FL,
  • Cultivated and maintained industry relationships and customer partnerships to capitalize on opportunities and maximize business success.
  • Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
  • Measured, mixed and prepped raw materials according to company specifications and recipes.
  • Monitored cooking completion times for efficient use of ovens and other equipment.
  • Designed appealing product displays.
  • Maintained current knowledge of pricing, ingredients, product availability and current promotion.
  • Followed code dating procedures and adhered to legal regulations governing product labeling and packaging.
Store, 01/2013 - 09/2020
Columbia Sportswear Company Woodbridge, VA,
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Implemented succession planning by training and developing 15 associates into leadership positions.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.
  • Coached and empowered employees by creating and sharing motivational vision plans.
  • Interviewed, hired, supervised and trained 60 employees and instituted mentoring program to develop skills, leadership and employee excellence.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Prioritized sanitation, safety and health standards in work areas to meet requirements.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Secured store perimeter and enforced safety procedures to minimize losses and protect assets.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Managed inventory tracking and physical inventory counts to minimize loss.
Assistant Store Manager, 08/2005 - 01/2013
Kohl's Department Stores Inc. City, STATE,
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team.
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Maintained organized store, responded to customer complaints and answered questions quickly.
  • Encouraged professional growth and talent development in associates to increase performance in all areas.
  • Collaborated with department heads to identify opportunities, develop timely solutions and create action plans.
  • Collaborated with visual merchandising team to develop strategies to drive profitability.
  • Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store.
  • Coached and developed store associates through formal and informal interactions.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives.
  • Completed frequent walk-throughs and directed team members to correct any issues impacting store appearance or professionalism.

3/05-8/05 Remodel Coordinator

6/03-8/05 Area Supervisor

3/99-6/03 Visual Specialist

Education and Training
: Fashion Design, Expected in
Buck County Community College - Newtown, PA,
: Fashion Merchandising, Expected in
Philadelphia College of Textiles And Science - Philadelphia, PA,
  • Two time Top Store of the Region :

2016- $8.5 Million- $12.58 Million

2019- $12.59 Million- $17.99 Million

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Resume Overview

School Attended

  • Buck County Community College
  • Philadelphia College of Textiles And Science

Job Titles Held:

  • Department Supervisor of Specialty
  • Co Owner
  • Store
  • Assistant Store Manager


  • Some College (No Degree)
  • Some College (No Degree)

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