Department Supervisor Of Specialty resume example with 15+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Summary
Multi-talented Store Manager with 20 years of experience boosting sales and increasing profits by motivating staff and assisting customers. Results-driven focus on monitoring staff member performance and offering advice on effective sales methods. Successful at resolving complex issues by working closely with employees, suppliers and customers.
Skills
Store opening and closing procedures
Store operations oversight
Employee supervision and motivation
Outstanding communication skills
Retail inventory management
Program implementation
Team-oriented
Customer service
Staff training and development
Operational budgeting
Risk management
De-escalating conflicts
Experience
Department Supervisor of Specialty, 10/2020 - Current Marriott International – Salt Lake City, UT,
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Addressed employee issues and conflicts to provide input, feedback and coaching.
Delegated tasks appropriate to individual employees to provide development opportunities.
Initiated service consultations by asking customers open-ended questions to learn personal preferences and needs.
Co Owner , 03/2019 - Current Petco – Saint Augustine, FL,
Cultivated and maintained industry relationships and customer partnerships to capitalize on opportunities and maximize business success.
Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
Measured, mixed and prepped raw materials according to company specifications and recipes.
Monitored cooking completion times for efficient use of ovens and other equipment.
Designed appealing product displays.
Maintained current knowledge of pricing, ingredients, product availability and current promotion.
Followed code dating procedures and adhered to legal regulations governing product labeling and packaging.
Store, 01/2013 - 09/2020 Columbia Sportswear Company – Woodbridge, VA,
Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
Oversaw inventory management through cycle counts, audits and shrinkage control.
Implemented succession planning by training and developing 15 associates into leadership positions.
Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.
Coached and empowered employees by creating and sharing motivational vision plans.
Interviewed, hired, supervised and trained 60 employees and instituted mentoring program to develop skills, leadership and employee excellence.
Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Prioritized sanitation, safety and health standards in work areas to meet requirements.
Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Secured store perimeter and enforced safety procedures to minimize losses and protect assets.
Delegated work to employees based on shift requirements, individual strengths and unique training.
Managed inventory tracking and physical inventory counts to minimize loss.
Assistant Store Manager, 08/2005 - 01/2013 Kohl's Department Stores Inc. – City, STATE,
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team.
Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
Maintained organized store, responded to customer complaints and answered questions quickly.
Encouraged professional growth and talent development in associates to increase performance in all areas.
Collaborated with department heads to identify opportunities, develop timely solutions and create action plans.
Collaborated with visual merchandising team to develop strategies to drive profitability.
Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store.
Coached and developed store associates through formal and informal interactions.
Led teams in planning, implementation and execution of merchandising and operating initiatives.
Completed frequent walk-throughs and directed team members to correct any issues impacting store appearance or professionalism.
3/05-8/05 Remodel Coordinator
6/03-8/05 Area Supervisor
3/99-6/03 Visual Specialist
Education and Training
: Fashion Design, Expected in - Buck County Community College - Newtown, PA, GPA:
: Fashion Merchandising, Expected in - Philadelphia College of Textiles And Science - Philadelphia, PA, GPA:
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