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Department supervisor for ladies and kids department Resume Example

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DEPARTMENT SUPERVISOR FOR LADIES AND KIDS DEPARTMENT
Professional Summary
Experienced Manager and Key holder with a couple years of experience in leadership roles in retail environments. Proficient in processing payments, resolving customer service issues and opening and closing store according to procedures and a collaborative team player. A stylist with an eye for fashion compromising the ultimate goal of increasing retail revenue.
Skills
  • Fashion styling
  • Trend forecasting
  • Superb eye for style ?
  • Passion for design ?
  • Fashion knowledge
  • Product knowledge
  • Sales expertise
  • Building displays
  • Talented multi-tasker
  • Good telephone etiquette
  • Time management skills
  • Merchandising familiarity
  • Face cards and sketches experience
  • Exceptional organizational skills
  • Fluent in [Spanish]
  • Excellent collaborator
  • Excellent time management
  • Exceptional customer service
  • Able to persuade others effectively
  • Excellent people skills
  • Problem-solving skills
  • Natural leader
  • Merchandising
  • POS systems knowledge
  • Retail sales
  • Consistently meets sales goals
  • Customer-oriented
  • Active listening skills
Work History
Department supervisor for ladies and kids department , 08/2013 to 09/2015
Company Name – City, State
  • Suggested merchandising and flow strategies based on current data, trends and forecasts.
  • Managed pricing decisions to achieve competitive position.
  • Shopped the competition regularly to identify value offerings.
  • Developed a creative approach to sampling displays around the departments
  • Properly accessorized mannequins
  • Met with the vendors and figured out how they wanted their merchandise displayed and set on the floor
  • Suggested display changes to our team.
  • Interviewed job candidates and made staffing decisions.
  • Counted cash drawers and made bank deposits.
  • Assigned employees to specific duties to best meet the needs of the store.
  • Instructed staff on appropriately handling difficult and complicated sales.
  • Hired, trained and evaluated personnel in sales
  • Examined merchandise to verify that it was correctly priced and displayed.
  • Reported to the store manager regarding all store and staff issues.
  • Trained and developed new associates on POS system and key sales tactics.
  • Answered customer questions regarding store merchandise, department information and pricing.
  • Organized store merchandise racks by size, style and color.
  • Created visual marketing and styled window displays.
  • Monitored and analyzed sales records and consumer purchasing trends.
  • Loaded and unloaded merchandise using a ladder and pallet jack.
  • Educated employees on new merchandise during seasonal workshops.
Key Holder, 04/2013 to 05/2014
Company Name – City, State
  • Built strong client relationships and provided high value-adding services
  • Listened attentively to client feedback and worked with product development team to introduce better ideas
  • Prepared merchandise for sales floor.
  • Directed individuals to merchandise locations.
  • Suggested accessories and complementary purchases.
  • Accepted and processed returns.
  • Provided repeat customers with exceptional care and attention.
  • Prioritized and accomplished wide range of tasks each shift.
  • Prepared outgoing shipments.
  • Followed latest market trends.
  • Supported and coached the team
  • Trained all incoming sales team members.
  • Contacted customers by phone and email in response to inquiries.
  • Promptly resolved all customer requests, questions and complaints.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
  • Built relationships with customers and the community to establish long-term business growth.
  • Greeted customers in a timely fashion, while quickly determining their needs.
  • Answered customer questions about product availability and shipment times.
  • Worked night and weekend shifts during holiday season.
  • Processed cash and credit payments rapidly and accurately.
  • Completed store opening and closing procedures.
  • Received and counted money.
  • Processed cash, credit, debit and check payments.
  • Counted out cash drawers and balanced totals.
Floor Manager, 07/2015 to Current
Company Name – City, State
  • Responded to customer questions and requests in a prompt and efficient manner.
  • Contacted other store locations to determine merchandise availability.
  • Engaged with customers in a sincere and friendly manner.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
  • Completed all cleaning, stocking and organizing tasks in assigned sales area.
  • Prioritized helping customers over completing other routine tasks in the store.
  • Recommended merchandise to customers based on their needs and preferences.
  • Resolved customers problems
  • Placed special merchandise orders for customers.
  • Created attractive displays to promote items.
  • Processed customer returns.
  • Reported security and service incidents to management.
  • Trained new cashiers on procedures, customer service and sales techniques.
  • Assisted on sales floor as needed to maintain service standards.
  • Directed customers to store locations.
  • Received customer payments.
  • Described products and services in detail.
Education
Business Administration-Fashion Merchandising : Fashion, 06/2020
Tarrant County College - City, State
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Resume Overview

School Attended

  • Tarrant County College

Job Titles Held:

  • Department supervisor for ladies and kids department
  • Key Holder
  • Floor Manager

Degrees

  • Business Administration-Fashion Merchandising : Fashion , 06/2020