Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Experienced and motivated Department Supervisor with 10+ years background independently managing multiple departments. Skillfully direct employees, coordinate schedules, organize projects and manage customer needs. Highly-developed in hiring, performance management and process optimization. Strategic-thinking individual experienced in successfully engaging employees and encouraging each to reach highest potential. Offering pleasant personality with expertise developing employee performance goals. Enterprising supervisor successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change. Proactive Department Manager with excellent time management skills to multi-task while working within deadlines and time constraints. Offering 10+ years of hands-on experience in retail operations. Proficient in budgeting, inventory management and merchandising. Disciplined professional committed to driving sales goals and ensuring smooth functioning of lumber,building materials, and plumbing departments. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes. Proactive Department Supervisor with a commitment to improving store's operations and ensuring satisfaction in employees and customers. Motivational with excellent communication and reasoning skills. Easily manage various personalities and provide continuous support to coworkers. Quality-driven Department Supervisor adept at providing excellent customer service and providing employees clear guidelines and responsibilities. Practiced in customer sales, store opening and closing procedures and operational improvements. Strong experience of supervising in a large retail environment. Results-focused Supervisor offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications. Determined Department Supervisor with over 10+ years of experience in managing team of 10-85 employees in retail environment. Strong leadership, communication and organizational skills. Deep knowledge of inventory control, merchandising and customer service.

  • Growth Planning
  • Stock Management
  • Recruitment and Training
  • Cash Handling and Reconciliation
  • Store Layouts
  • Verbal and Written Communication
  • Administration and Reporting
  • Financial Recordkeeping
  • Cost Planning
  • Managing Operations and Efficiency
  • Retail Management
  • Staff Hiring and Retention
  • Scheduling and Coordinating
  • Work Planning and Organization
  • Merchandise Quality Assurance
  • Performance Tracking and Evaluations
  • Team Supervision
  • Analyzing Profitability
  • Performance Management
  • Coaching and Mentoring
  • Training and Development
  • POS Systems Operations
  • Special Assignments
  • Budgeting and Forecasting
  • Technical Proficiency
  • Reporting and Performance Analysis
  • Employee Coaching and Motivation
  • Customer Service
  • Handling Complaints and Inquiries
  • Returns and Refunds
  • Delegation and Supervision
  • Department Resets
  • Computer Proficiency
  • Merchandise Promotion and Display
  • Process and Procedure Development
  • Health and Safety Procedures
  • Inventory and Supply Management
  • POS Software
  • Directing Team Members
  • Effective Working Relationships
  • Building Customized Solutions
  • Social Perceptiveness
  • Motivational Leadership
  • Company Standards Enforcement
  • Managing Parts
  • Vendor Management
  • Safety and Security
  • Departmental Activities
  • Motivational Techniques
  • Department Reviews
  • Resolving Operational Issues
  • Department Oversight
  • Customer Experience Enhancement
  • Supply Requisition
  • Quarterly Reviews
  • Waste Minimization
  • Profit and Loss
  • Corrective Actions
  • Regulatory Standards
  • Team Management Understanding
  • Employee Empowerment
  • Continuous Quality Improvement (CQI)
  • Business Development and Planning
  • Effective Selling Techniques
  • Revenue Growth
  • Strategic Business Initiatives
  • Customer Loyalty
  • Team Meetings
  • Calculating Liabilities
  • Identifying Sales Trends
  • Reading Comprehension
  • Consultative Sales Approach
  • Protocol Adherence
  • Freight Unloading
  • Employee Orientation
  • Shelving
Professional Experience
Department Supervisor, 02/2019 - Current
Ollie's Bargain Outlet Little Rock, AR,
  • Maintained stock of items, cleanliness, organization and provided excellent customer service.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Managed team of 85 employees, delegated tasks and held each employee accountable for completing assignments.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Handled cash register, returns and refunds.
  • Trained all new employees on overall company and department specific policies and procedures.
  • Built relationships with current customers to maintain goodwill and gain additional business.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Assigned tasks and established work schedules to staff to cover operational needs.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Promoted culture focused on encouraging staff to develop skills and abilities.
  • Oversaw daily operational performance of [Type] team.
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Provided sales feedback to management to address concerns in sales reports.
  • Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
  • Tracked and prioritized work orders to meet daily production requirements
  • Opened and closed store 5 days per week by counting registers, making deposits and storing and filing all daily paperwork.
  • Built and designed large displays weekly to promote specific products.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Used weekly financial data to analyze company growth and optimize operational strategies.
  • Wrote out weekly schedules to maintain coverage levels for expected demands.
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Examined logs to verify completeness and accuracy of documentation.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
  • Designed and built over 64 displays per fiscal year to generate customer interest in store merchandise.
  • Minimized loss 50% and increased sales 300% in 2 years through understanding shrink and asset protection.
Plumber, 01/2018 - 01/2019
Los Angeles County Los Angeles, CA,
  • Repaired plumbing systems, components and equipment.
  • Complied with state plumbing codes throughout duration of each project.
  • Appropriately fitted pipes by identifying dimensions, sizes and shapes needed to replace faulty pipes.
  • Installed valves, hangers, supports and flanges inside piping systems.
  • Independently worked on projects, while offering process coordination and cooperation with other teams.
  • Measured, threaded and cut materials to correct angles.
  • Selected type and size of piping required for each project.
  • Eliminated risks by correctly identifying potential safety hazards.
  • Implemented maintenance and repair for fixtures, water mains, natural gas, fire systems, and backflow preventers.
  • Completed preventive maintenance on water heaters, toilets, urinals and plumbing fixtures through .
  • Offered guidance and training to junior team members.
  • Communicated with customers to provide recommendations on repairs, determine project estimation costs and define project completion dates.
  • Filled pipe systems with water and air to determine location of leaks.
  • Requisitioned tools and equipment to select type and size of pipes needed for projects.
  • Provided emergency services to install and repair toilets, water heaters, appliances and showers to maintain 100% customer satisfaction ratings.
  • Read blueprints to determine appropriate materials and procedures for each project.
  • Inspected sewers and piping systems to assess quality and condition.
  • Reviewed blueprints and project specifications to determine correct plumbing solutions.
  • Inspected structures to avoid any obstruction and delays throughout project.
  • Worked with certified pipe welders by providing accurate pipe preparation and fitting.
  • Cut openings in structures to accommodate pipes and pipe fittings.
  • Interpreted blueprints to determine locations, quantities and sizes of materials required.
  • Expanded trade knowledge by networking with colleagues and participating in courses and seminars.
  • Assisted with repairs to steam, drainage and sewer lines.
  • Trained and supervised all incoming employees.
  • Secured rising mains and boiler piping to structural supports in new construction and remodeling projects.
  • Obtained precise results by performing accurate hydrotesting.
  • Managed job site hazards by accurately locating biohazards, low-grade radiation and chemicals.
Field Superintendent, 08/2005 - 01/2018
Navajo Tribal Utility Authority AZ, State,
  • Coordinated site operations in accordance with established timelines.
  • Maintained positive and productive relationships with, customers and facility stakeholders.
  • Planned and directed all hospital project work.
  • Administered budgets and tracked expenses to meet financial objectives.
  • Interpreted blueprints, specifications and schematics to complete accurate work.
  • Continuously inspected job sites for observation of safety protocols by staff and subcontractors.
  • Handled scheduling of subcontractors and staff to complete projects within required timeframes.
  • Compiled daily field report, detailing all key activities and outlining project progress for stakeholders.
  • Worked with inspectors, workers, and unions, to conduct weekly status updates.
  • Coordinated on-site construction shutdowns, testing and inspections, reporting details and concerns to designated team supervisors.
  • Conducted walk-throughs with clients and inspectors prior to project close, completing punchlists and answering all questions.
  • Coordinated power equipment use and maintenance to create safe working environment, limit accidents and prevent damages.
  • Participated in project budget and cost control measures, tracking progress and making necessary financial adjustments to meet company goals.
  • Increased customer satisfaction by 85% by solving problems and concerns effectively.
  • Assessed subcontractor bids on multiple types of projects for costs, conformity to requirements and overall suitability.
  • Oversaw daily operations at site, keeping team production moving at optimal pace.
  • Trained workers in proper methods, equipment operation and safety procedures.
  • Directed projects according to schedule and quality demands.
  • Inspected sights to evaluate safety, operations and crew performance against objectives.
  • Calculated materials and labor required to complete jobs on-schedule and prepared estimates.
  • Operated forklift on daily basis.
  • Managed safety and security of location to prevent intrusion, criminal activity, vandalism and injuries to workers.
  • Sourced suppliers and purchased necessary materials for work.
  • Communicated with stakeholders on job milestones.
  • Administered budget, tracked expenses and documented changes.
High School Diploma: , Expected in 05/2001
Riverdale High School - Jefferson, LA,
  • Completed AP course in Psychology
  • Completed AP course in peer mediation and peer grief therapy.
  • Completed AP course in wood shop
  • Extracurricular Activities: 4 years in AFJROTC: one year as Vice Corps Commander and one year as Corps Commander attaining the rank of captain.
  • Extracurricular Activities: 3 years football
English :
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Resume Overview

School Attended

  • Riverdale High School

Job Titles Held:

  • Department Supervisor
  • Plumber
  • Field Superintendent


  • High School Diploma

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