Department Supervisor Department Head Resume Example

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Professional Summary

Agile and adaptable team leader with stellar sales history, motivational approach and upbeat nature. Skilled in training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Experienced and motivated Department Supervisor with a 1.5 -year background independently running Lumber, Building Materials, Millwork & Flooring departmenst. Skillfully direct employees, coordinate schedules, organize projects and manage customer needs. Highly-developed in hiring, performance management and process optimization.

Quality-driven Department Supervisor adept at providing excellent customer service and providing employees clear guidelines and responsibilities. Practiced in customer sales, store opening and closing procedures and operational improvements. Strong experience of supervising in a large retail environment.

Work History
Surterra Holdings - Department Supervisor/Department Head
West Palm Beach, FL, 05/2018 - Current
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
  • Maintained stock of items, cleanliness, organization and provided excellent customer service.
  • Trained [Number] new employees on overall company and department specific policies and procedures.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Handled cash register, returns and refunds.
  • Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
  • Provided sales feedback to management to address concerns in sales reports.
  • Built and designed large displays weekly to promote specific products.
  • Managed team of [Number] employees, delegated tasks and held each employee accountable for completing assignments.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Used weekly financial data to analyze company growth and optimize operational strategies.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
  • Tracked and prioritized work orders to meet daily production requirements
The Cook & Boardman Group, Llc - Delivery Driver
Frederick, MD, 02/2018 - 07/2018
  • Fostered positive working relationships with customers by responding to questions and concerns.
  • Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery.
  • Recorded each delivery using proper paperwork before leaving warehouse.
  • Managed customer service issues with professionalism and analytical approaches to maintain satisfaction and promote continued brand loyalty.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Boosted revenues by upselling and cross-selling products to new and established customers.
  • Kept detailed records of sales, payments and completed or in-progress deliveries.
  • Contacted customers prior to delivery to confirm and coordinate delivery times.
The Paradies Shops - Glazier
Savannah, GA, 05/2016 - 05/2017
  • Measured, cut, fit and pressed anti-glare adhesive film to glass to prevent light glare on glass.
  • Communicated with clients to establish project requirements and provide cost estimates, providing detailed update throughout project execution.
  • Affixed glass doors to frames and bolted metal hinges, handles, locks and other hardware to attach doors to frames and walls.
  • Managed project details and deadlines on over [Number] of projects, contributing effort from concept to completion.
  • Identified obstacles and used independent judgment to make decisions and solve problems.
  • Prepped glass for cutting by applying oil to cutting lines, smoothing cut edges through polishing and grinding.
  • Constructed and installed metal sashes and moldings for glass installation using aluminum or steel framing.
  • Secured glass panes into frames and sashes using clips, points or moldings, adding weather seals or putty around pane edges to seal joints.
  • Completed fabrication and installation of storefront areas and aluminum-framed entrances.
  • Measured areas in need of glass installations and identified best product solution for each specific job.
  • Carefully and accurately measured and marked outlines and patterns on glass to indicate cutting lines.
Pizza Hut - Manager
City, STATE, 02/2014 - 05/2016
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
  • Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
  • Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
  • Reduced workflow inconsistencies by recruiting and hiring capable staff members.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Recorded inventory sales into organization's weekly income report.
  • Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Conducted monthly inventories of raw materials and components on work floor.
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
  • POS systems operations
  • Growth planning
  • Process and procedure development
  • Interactive communication skills
  • Time management
  • Merchandising
  • Sales techniques
  • Leadership competency
  • Decision-making
  • Customer relations
  • Problem-solving
  • Strategic Selling
  • Developing brand messaging
  • Merchandising operations
  • Marketing strategy
  • People-oriented
  • Accurate money handling
  • Training and development
  • Basic administrative knowledge
  • Upselling techniques
  • Skilled problem solver
  • Retail sales
  • Strong work ethic
  • Cash register familiarity
  • Computer literate
  • Motivated team player
  • Excellent communication skills
  • Personable
  • Natural leader
  • Consistently meets sales goals
  • Active listening skills
  • Detail-oriented
  • Friendly demeanor
  • Opening and closing procedures
  • Customer-oriented
  • Credit card transactions
  • Sales experience
  • Employee relations
  • Goal-oriented
Full Sail University Winter Park, FL Expected in 04/2018 Associate of Science : Music Production - GPA :

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Resume Overview

School Attended
  • Full Sail University
Job Titles Held:
  • Department Supervisor/Department Head
  • Delivery Driver
  • Glazier
  • Manager
  • Associate of Science