Highly effective Administrative Specialist, team leader experienced in providing exceptional service with great attention to detail. Proven ability to manage budget and operations for efficiency and cost-effectiveness. Adept at creating positive, organized, and safe workspace for staff and clients. Experienced at managing, analyzing, and disseminating data and information. Adaptable to various work environments, including office, sales floor, and production site. Proven expertise in:
Skills
Budgeting
Leadership development
Records management
Event coordination
Growth strategies
Process improvement
Reports and presentations
Data collection and analysis
Sales and marketing
Event coordination
Inventory management
Leadership development
Office
Presentations
Process analysis
POS systems operations
Budget, Promotion
Budgeting, Quality
Conferences, Reporting
Conflict resolution, Retail
Customer relations, Sales
Clients, Staff development
Excellent customer service, Strategy
Data analysis, Employee development
Data collection
Team leader
Marketing
Problem solving
Videoconference preparation
Travel coordination
Document management
Work History
Department Supervisor, 01/2015 - Current Rooms To Go – Otranto, SC,
Administer retail services at well-known U.S
Military enterprise offering savings on goods and services to authorized customers
Facilitate excellent customer service through employee development, problem solving, and conflict resolution
Oversee sales and production operation, ensuring work areas are optimized to run efficiently and meet quality standards
Develop innovative inventory management solutions based on program analysis
Collect, analyze, and report data to support order accuracy, product availability, and timely delivery
Coordinate events such as conferences, programs, and training sessions
Cultivate team of 15 in customer relations and sales strategy
Key Contributions: •Exceeded $70 million in sales, earning Bingham award for 5 years running
Mentored and trained eight associates for promotion into higher levels of management
Evaluate procurement needs and projected expenditures
Identify and monitor budget expenses for accuracy and signs of fraud
Administrative Assistant, 01/2015 - 01/2018 Department Of Administrative Services, State Of Ohio – Rootstown, OH,
Organized and communicated information internally and externally for manufacturing company
Developed relationships with vendors and outside professionals to ensure accurate communications
Sustained ongoing work connections for executive team, including memos, correspondence, phone calls, and visitors
Developed systems for digital and physical data collection and reporting
Ensured accuracy in all correspondence and data collection
Managed physical office including supply inventory and maintenance
Key Contributions: •Educated customers, providing excellent service to at least 100 people a day
Improved customer service accuracy and response times through process analysis and development
Monitored and reported budgetary discrepancies to corporate senior management to maximize reporting efficiency and finalized spending plans
Reviewed monthly operations to assess compliance with budgets and determine necessary adjustments for future plans
Compiled statistical data after each month-end closing
Home Gallery Supervisor, 01/2009 - 01/2015 Tempur-Pedic – Oakbrook, IL,
Administered home retail services at well-known U.S.
Military enterprise offering savings on goods to authorized customers.
Enhanced customer experience with need assessment and timely hands-on assistance.
Supported operations through data analysis, process improvement, internal coordination, inventory management, and vendor relationships.
Recruited, trained, and evaluated staff in successful sales strategies, increasing employee retention.
Monitored production machinery and procedures for optimal efficiency.
Achieved year to year sales growth averaging 11%.
Drafted quarterly and yearly reports on company financial metrics to assess successes and account for deficiencies.
Assigned tasks to associates, staffed projects and updated all involved parties to enhance optimal business flow.
Reviewed files, records and other documents to obtain business information and key data informing responses to development requests.
Documented business processes and analyzed procedures to align with changing business needs.
Improved business direction by prioritizing customers and implementing changes based on collected feedback.
Store Manager, 01/2003 - 01/2008 Fossil Inc – City, STATE,
Operated retail outlet for international company offering consumer fashion accessories.
Delivered and modeled exceptional customer service through personal interaction and follow-up.
Promoted products through creative display, rotation, and events.
Decreased costs through supplier selection, inventory control, security enforcement, point-of-sale procedures, and sustainability.
Utilized performance data for staff development and measuring goal progress.
Ensured clean and safe work and shopping environment.
Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
Evaluated procurement needs and projected expenditures.
Reviewed monthly operations to assess compliance with budgets and determine necessary adjustments for future plans.
Audited, balanced and reconciled payroll for more than 10 personnel.
Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
Education
High School Diploma: , Expected in 2002 - Washington Park High School - Waukegan, IL GPA:
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