To attain a challenging position that will utilize my experience and unique abilities. Ideally this position will require high-impact leadership, creative and innovative approaches to problem solving, strategy development, and provide fulfillment of my personal goals.
Highlights
Computer Skills: Microsoft Word, PowerPoint, Excel, Access, and Windows XP Actives: National Honors Society, Business Professionals of America, Big Brothers Big Sisters of Tennessee, Minority Mentorship Program, Hughes Hall Mentor, and Hughes Hall Leadership Institute.
Accomplishments
Received an internal audit score of Exceptional with no audit findings.Created strategies to develop and enhance existing customer satisfaction, resulting in a 12% increase in customer satisfaction.
Experience
Department Supervisor, 11/2012 to Current Home Depot – Bangor, WA,
Provide day-to-day directions and motivation to staff and coordinates workflow between shifts to ensure sections and department objectives are met.
Actively recruited and oversaw training for all new branch employees.
Evaluates and documents staff performance and works to develop staff and supervisors to improve overall department performance.
Provides high level support in department operations and serves as backup in absence of Department Manager.
Supports department management by completing special projects.
Provides guidance and direction to staff and others with resolving more complex issues especially with cash automated system and/or material handling system.
Prepare and conduct semiannual audits of custodial inventory, strategic inventory location, and coin terminals
Develop and maintains relationships with customers and/or vendors.
Ensure adherence to controls, procedures, system guidelines and standards.
Adhere to Custody Controls, Department Procedures and Treasury Regulations to ensure branch compliance.
Enforce and adhere to the Bank's attendance policies through regular and prompt attendance.
Adhere to Risk Management guidelines
Conduct reviews, via Success Factors, for coaching and development of direct reports
Serve as a liaison for various support groups throughout the district and The Federal Reserve system
Assistant Manager, 2008 to 11/2012 Karya Property Management – Jacksonville, FL,
Responsible for keeping branch in compliance with all bank policies, procedures, and internal audits
Conduct outside sales efforts to commensurate with market opportunity to generate new business clients, while also maintaining and expanding existing consumer and business banking relationships
Achieve individual and branch sales goal
Model team commitment by adhering to guidelines and expectations of performance.
Communicate updates and procedural guideline changes, during weekly huddle sessions, to be implemented by the team
Coach staff to achieve branch sales and service goals
Create monthly schedule and ensured schedule adherence
Handled escalated concerns from both internal and external customers
Provide leadership and staff development through the execution of iConnect - the Region's Sales, Service and Coaching process
Responsible for ensuring all business transactions and practices within span of control comply with all regulations and the Regions Code of Conduct
Manage a branch with total loans and deposits of less than $50 million
Receive and respond to a high volume of incoming calls from Regions customers in a fast paced, competitive environment.
Attain high sales and service performance standards.
Identify sales opportunities by evaluating customers' current relationship and business objectives to effectively recommend additional products or services.
Provided technical support for Region's Bank online banking application
Assisted in creating an environment conducive to strengthening internal/external customer relationships.
Model team commitment by adhering to call center guidelines and expectations of performance.
Communicate updates and procedural guideline changes, during weekly huddle sessions, to be implemented by the team
Responsible for ensuring new team members are in compliance with all bank policies, procedures, and internal audits
Provided consistent feedback to associates regarding referral techniques through monitoring and coaching.
Handled basic and escalated internal/external customer issues with focus on a positive outcome.
Contributory in coaching performance efforts to accomplish departmental goals.
Assisted in creating an environment conducive to strengthening internal/external customer relationships.
Shift Leader, 01/2005 to 01/2009 Dairy Queen – , ,
Effectively supports the restaurant during a shift to ensure that excellent restaurant operations are consistently achieved
Lead each shift by delegating duties, assigning specific tasks and ensuring team members are prepared for each day
Responsible for the training and development of team members
Contribute to a team environment by recognizing and reinforcing individual and team accomplishments
Follow inventory control procedures and guidelines
Adhere to operational policy and procedures, including those for cash handling and safety/security, to ensure the safety of all teams members and guests during each shift
Assist with labor management costs
Act with integrity, honesty and knowledge that promotes the culture of Ruby Tuesday
Proficient in each area of the restaurant in order to help where ever needed
Maintain cleanliness and organization throughout the restaurant and ensure proper set up and breakdown of the entire restaurant including dining room, restrooms, kitchen and prep areas
Work as a team to prepare restaurant for each shift
Ensure that team members prepare food items according to Ruby Tuesday's standards of quality, consistency and timeliness
Education
Business Administration: Business, Expected in 2016 University of Memphis - Memphis, TN GPA:
Coursework in Finance, Economics and Business Administration
Select One: , Expected in 2003 Ridgeway High School - Memphis, TN GPA:
Top 5% of class
4.0 GPA
Professional Affiliations
Actives: National Honors Society, Business Professionals of America, Big Brothers Big Sisters of Tennessee, Minority Mentorship Program, Hughes Hall Mentor, and Hughes Hall Leadership Institute
Skills
Audits, Coaching, Huddle, Internal Audits, Sales, Sales And, Cash, Inventory, Operations, Associate, Branch Sales, Clients, Incoming Calls, Loans, Mentor, Million, Outside Sales, Technical Support, Cash Handling, Inventory Control, Kitchen, Ruby, Security, Training, Conveyor, Custodial, Liaison, Material Handling, Risk Management, Trading, Workflow, Access, Audit, Career Development, Confident, Customer Relations, Customer Service, Customer Service Manager, Excel, Microsoft Word, Powerpoint, Problem Resolution, Receptionist, Retail Sales, Scheduling, Staff Training, Windows Xp, Word, Workflow Management
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