Department Supervisor Resume Example Homedepot

DEPARTMENT SUPERVISOR

Summary

Skills

Attention to detail
Maintenance and repair
Cart collection and return
Organization
Guest service
Resolution-oriented
Fluent in hindi
Fluent in English
Detail-oriented

High-energy attitude
Strong communication skills
Superb sales professional
Effective team player
Store maintenance
Superior organization skills
Organized
Cheerful and energetic
Superior communication skills

Experience

Department Supervisor | 05/2016 to CurrentHomedepot - San Mateo, CA

Organized and updated schedules to optimize coverage for expected customer demands.
Enhanced sales by implementing merchandising and promotional improvements.
Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Managed inventory and stock levels in coordination with purchasing and receiving department.
Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
Taught junior employees how to meet operational and sales goals with proactive strategies.
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Put together store's large displays.
Initiated service consultations by asking customers open-ended questions to learn personal preferences and needs.
Maintained all merchandising standards by building attractive displays and monitoring inventory levels.
Addressed employee issues and conflicts to provide input, feedback and coaching.
Ensured merchandise was fully stocked, store was organized and customers were satisfied.
Trained and mentored new associates on department policies and procedures.
Managed cash register, refunds and returns.

Customer Service Associate | 01/2013 to 05/2016Homedepot - San Mateo, CA

Achieved high customer satisfaction scores by de-escalating complaints quickly.
Evaluated customer account information to assess current issues and determine potential solutions.
Reviewed account and service histories to identify trends and issues.
Prepared, completed and processed customer account forms and database changes.
Contributed to business growth by confirming customer satisfaction with service and quality.
Met and exceeded productivity targets by handling every interaction with top-notch customer service.
Educated customers on special pricing opportunities and company offerings.
Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Partnered with program management and store leads to make recommendations, process improvements and corrective action plans.

Cashier | 09/2012 to 01/2013Homedepot - San Mateo, CA

Helped customers find specific products, answering questions and offering advice.
Drove sales and add-on purchases by promoting specific item options to customers.
Trained new team members in cash register operation, stock procedures and customer service.
Inspected items for damage and reported issues to supervisor to return unsellable merchandise and obtain replacements for customers.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Troubleshoot and resolved issues with cash registers, card scanners and printers.
Read weekly sales inserts and tracked changing prices to remain up-to-date on store promotions.
Processed returned items in accordance with store policy.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Learned roles of other departments to provide coverage and keep store operational.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Worked closely with front-end staff to assist customers.
Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Welcomed customers, offering assistance to help find necessary store items.
Processed customer payments quickly and returned exact change and receipts.
Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.

Cart Attendant | 09/2012 to 11/2012Homedepot - San Mateo, CA

Retrieved carts from docking areas in retail parking lots.
Organized carts in bay after returning from parking lot.
Collected shopping carts and baskets from inside and outside store.
Monitored customer movements and quickly cleared empty tables for future customers.
Applied proactive and resourceful nature to create pleasant guest experiences.
Restocked condiments and drink station supplies to maintain customer satisfaction.
Backed up cashier staff to process customer orders and payments.
Stocked displays with new and transferred merchandise.
Greeted guests with friendliness and professionalism.

Education and Training

Aragon High School - - San Mateo,CA | | High School Diploma05/2011

Resume Overview

Companies Worked For:

Homedepot

School Attended

Aragon High School

Job Titles Held:

Department Supervisor
Customer Service Associate
Cashier
Cart Attendant

Degrees

Aragon High School - San Mateo , CA | High School Diploma

Department Supervisor Resume Example

Resume Score: 80%

DISCLAIMER

Resume Overview

Create a job alert for [job role title] at [location].

Similar Resumes