Department Supervisor Resume Example
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DEPARTMENT SUPERVISOR
Summary
Skills
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Experience
Department Supervisor | 05/2016 to CurrentThe Tjx Companies, Inc. - Fairfax , VA
- Organized and updated schedules to optimize coverage for expected customer demands.
- Enhanced sales by implementing merchandising and promotional improvements.
- Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
- Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
- Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
- Managed inventory and stock levels in coordination with purchasing and receiving department.
- Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
- Taught junior employees how to meet operational and sales goals with proactive strategies.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Put together store's large displays.
- Initiated service consultations by asking customers open-ended questions to learn personal preferences and needs.
- Maintained all merchandising standards by building attractive displays and monitoring inventory levels.
- Addressed employee issues and conflicts to provide input, feedback and coaching.
- Ensured merchandise was fully stocked, store was organized and customers were satisfied.
- Trained and mentored new associates on department policies and procedures.
- Managed cash register, refunds and returns.
Customer Service Associate | 01/2013 to 05/2016Owens & Minor, Inc. - Nashville , TN
- Achieved high customer satisfaction scores by de-escalating complaints quickly.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Reviewed account and service histories to identify trends and issues.
- Prepared, completed and processed customer account forms and database changes.
- Contributed to business growth by confirming customer satisfaction with service and quality.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Educated customers on special pricing opportunities and company offerings.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Partnered with program management and store leads to make recommendations, process improvements and corrective action plans.
Cashier | 09/2012 to 01/2013Penn National Gaming - Longwood , FL
- Helped customers find specific products, answering questions and offering advice.
- Drove sales and add-on purchases by promoting specific item options to customers.
- Trained new team members in cash register operation, stock procedures and customer service.
- Inspected items for damage and reported issues to supervisor to return unsellable merchandise and obtain replacements for customers.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Troubleshoot and resolved issues with cash registers, card scanners and printers.
- Read weekly sales inserts and tracked changing prices to remain up-to-date on store promotions.
- Processed returned items in accordance with store policy.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Learned roles of other departments to provide coverage and keep store operational.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
- Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Worked closely with front-end staff to assist customers.
- Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Welcomed customers, offering assistance to help find necessary store items.
- Processed customer payments quickly and returned exact change and receipts.
- Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
Cart Attendant | 09/2012 to 11/2012Mills Fleet Farm - Sioux City , IA
- Retrieved carts from docking areas in retail parking lots.
- Organized carts in bay after returning from parking lot.
- Collected shopping carts and baskets from inside and outside store.
- Monitored customer movements and quickly cleared empty tables for future customers.
- Applied proactive and resourceful nature to create pleasant guest experiences.
- Restocked condiments and drink station supplies to maintain customer satisfaction.
- Backed up cashier staff to process customer orders and payments.
- Stocked displays with new and transferred merchandise.
- Greeted guests with friendliness and professionalism.
Education and Training
Aragon High School - - City,State | | High School Diploma05/2011
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Resume Overview
School Attended
- Aragon High School
Job Titles Held:
- Department Supervisor
- Customer Service Associate
- Cashier
- Cart Attendant
Degrees
- Aragon High School - City , State | High School Diploma
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