department supervisor resume example with 20+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary
Experienced and motivated Department Supervisor with 6 year background independently managing several different merchandising departments. Skillfully direct employees, coordinate schedules, organize projects and manage customer needs. Proactive Department Manager with excellent time management skills to multi-task while working within deadlines and time constraints. Offering 4 years of hands-on experience in retail operations. Proficient in budgeting, inventory management and merchandising. Also committed to driving company standards and ensuring smooth functioning departments. Have demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Skills
Stock Management
Performance Tracking and Evaluations
Performance Management
Flexible Work Schedule
Reporting and Performance Analysis
Delegation and Supervision
Merchandise Promotion and Display
Training and Development
Coaching and Mentoring
Employee Coaching and Motivation
POS Systems Operations
Sales Reporting
Customer Service
Retail Management
Education
Mira Loma High SchoolSacramento, CAExpected in 07/1997 ā āHigh School Diploma: - GPA:
Certifications
Certified on all lift equipment-RT/OP/FL/EPJ/PACER/EL
Work History
Bed Bath & Beyond - Department Supervisor North Las Vegas, NV, 09/2004 - Current
Maintained stock of items, cleanliness, organization and provided excellent customer service.
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
Managed team of 8-30 employees, delegated tasks and held each employee accountable for completing assignments.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Handled cash register, returns and refunds.
Trained new employees on overall company and department specific policies and procedures.
Built relationships with current customers to maintain goodwill and gain additional business.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Assigned tasks and established work schedules to staff to cover operational needs.
Trained team members in successful strategies to meet operational and sales targets.
Promoted culture focused on encouraging staff to develop skills and abilities.
Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
Provided sales feedback to management to address concerns in sales reports.
Loaded and unloaded merchandise from trucks to organize warehouse and back of building.
Used weekly financial data to analyze company growth and optimize operational strategies.
Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Have ran department #'s 4/38 23/59 25 26 28 93 42 78
Anheuser-Busch Inbev - Production Leadman Chicago, IL, 06/2002 - 08/2004
Worked with supervisor and other team leads to manage and prioritize staffing assignments to meet production demand and production schedules.
Monitored 28 workers on site during production activities for safety procedures compliance.
Updated production metrics and facilitate regular team communication.
Evaluated manufacturing equipment for safety and functionality using OSHA standards and operating specifications.
Made sure that products were produced on time and are of good quality.
Maintained organized work area by cleaning and removing hazards.
Inspected finished products for quality and adherence to customer specifications.
Examined incoming materials and compared to documentation for accuracy and quality.
Monitored employee actions for adherence to safety procedures.
Reviewed production schedules and streamlined processes.
AutoZone - Store Manager City, STATE, 02/1997 - 05/2002
Managed inventory control, cash control and store opening and closing procedures.
Managed 12-25 store employees successfully in fast-paced environment through proactive communication and positive feedback.
Completed point of sale opening and closing procedures.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
Rotated merchandise and displays to feature new products and promotions.
Coached sales associates on product knowledge by using wide variety of training tools.
Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.