Department Supervisor resume example with 20 years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
Accomplished Assistant Manager with 20 years of experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Skills
Vendor management
Scheduling
Staff Management
Store Merchandising
Point of Sale Systems
Interactive Communication Skills
Leadership Competency
POS systems operations
Process and procedure development
Growth planning
Problem-solving
Customer Relations
Merchandising
Time management
Stock management
Recruiting and Hiring
Operations
Staff Development
Goals and performance
Order management
Policy and procedure adherence
Sales expertise
Product and service sales
Strategies and goals
Work History
Department Supervisor, 04/2018 to Current Lowe's Companies, Inc. – Sikeston, MO,
Opened and closed store 5 days per week by counting registers, making deposits and storing and filing all daily paperwork.
Tracked and prioritized work orders to meet daily production requirements
Trained team members in successful strategies to meet operational and sales targets.
Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Sales Manager, 10/2016 to 10/2017 Luna – Santa Clara, CA,
Created effective strategies to target new markets after researching and analyzing competitor behavior.
Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
Developed innovative marketing campaigns to increase engagement with target demographic and drive brand exposure.
Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.
Improved sales processes to streamline customer acquisition and onboarding strategies.
Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.
Produced contracts, reports, letters, and proposals for clients.
Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
District Installation Services Manager, 11/2015 to 10/2016 The Cato Corporation – Atlanta, GA,
Met with customers to discuss service needs and develop effective and practical solutions.
Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
Monitored product quality and communicated necessary improvements to Job title.
Developed written plans and obtained customer consent to proceed.
Trained Number less-skilled service workers on standards, efficiency and conflict resolution for best-in-class customer service.
Followed up with customers during and after installations to verify satisfaction.
Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
Assistant Store Manager, 01/2000 to 01/2015 Lowe’s – City, STATE,
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Coached Number sales associates in product specifications, sales incentives and selling techniques, increasing customer satisfaction ratings Number%.
Maintained positive customer relationships by responding quickly to customer service inquiries.
Approved regular payroll submissions for Number employees within Software.
Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
Interviewed, hired and trained Number staff associates and equipped to comply with company policies and procedures.
Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
Rotated merchandise and displays to feature new products and promotions.
Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Walked through store areas every Timeframe to identify and proactively resolve issues negatively impacting operations.
Education
High School Diploma: , Expected in 05/1988 Division Avenue Senior High School - Levittown, NY GPA:
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