Department Supervisor Resume Example
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DEPARTMENT SUPERVISOR
Professional Summary
Accomplished Assistant Manager with 20 years of experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Skills
Vendor management
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Work History
Department Supervisor, 04/2018 to Current
Lowe's Companies, Inc. – Sikeston , MO
Lowe's Companies, Inc. – Sikeston , MO
Opened and closed store 5 days per week by counting registers, making deposits and storing and filing all daily paperwork.
- Tracked and prioritized work orders to meet daily production requirements
- Trained team members in successful strategies to meet operational and sales targets.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Sales Manager, 10/2016 to 10/2017
Luna – Santa Clara , CA
Luna – Santa Clara , CA
- Created effective strategies to target new markets after researching and analyzing competitor behavior.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Developed innovative marketing campaigns to increase engagement with target demographic and drive brand exposure.
- Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.
- Improved sales processes to streamline customer acquisition and onboarding strategies.
- Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.
- Produced contracts, reports, letters, and proposals for clients.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
District Installation Services Manager, 11/2015 to 10/2016
The Cato Corporation – Atlanta , GA
The Cato Corporation – Atlanta , GA
- Met with customers to discuss service needs and develop effective and practical solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Monitored product quality and communicated necessary improvements to Job title.
- Developed written plans and obtained customer consent to proceed.
- Trained Number less-skilled service workers on standards, efficiency and conflict resolution for best-in-class customer service.
- Followed up with customers during and after installations to verify satisfaction.
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
Assistant Store Manager, 01/2000 to 01/2015
Lowe’s – City , STATE
Lowe’s – City , STATE
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Coached Number sales associates in product specifications, sales incentives and selling techniques, increasing customer satisfaction ratings Number%.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Approved regular payroll submissions for Number employees within Software.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
- Interviewed, hired and trained Number staff associates and equipped to comply with company policies and procedures.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Rotated merchandise and displays to feature new products and promotions.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Walked through store areas every Timeframe to identify and proactively resolve issues negatively impacting operations.
Education
High School Diploma: 05/1988
Division Avenue Senior High School - City, State
Division Avenue Senior High School - City, State
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Resume Overview
School Attended
- Division Avenue Senior High School
Job Titles Held:
- Department Supervisor
- Sales Manager
- District Installation Services Manager
- Assistant Store Manager
Degrees
- High School Diploma : 05/1988
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