Department Supervisor resume example with 20 years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Accomplished Assistant Manager with 20 years of experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.


Vendor management

  • Scheduling
  • Staff Management
  • Store Merchandising
  • Point of Sale Systems
  • Interactive Communication Skills
  • Leadership Competency
  • POS systems operations
  • Process and procedure development
  • Growth planning
  • Problem-solving
  • Customer Relations
  • Merchandising
  • Time management
  • Stock management
  • Recruiting and Hiring
  • Operations
  • Staff Development
  • Goals and performance
  • Order management
  • Policy and procedure adherence
  • Sales expertise
  • Product and service sales
  • Strategies and goals
Work History
Department Supervisor, 04/2018 to Current
Lowe's Companies, Inc.Sikeston, MO,

Opened and closed store 5 days per week by counting registers, making deposits and storing and filing all daily paperwork.

  • Tracked and prioritized work orders to meet daily production requirements
  • Trained team members in successful strategies to meet operational and sales targets.
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Sales Manager, 10/2016 to 10/2017
LunaSanta Clara, CA,
  • Created effective strategies to target new markets after researching and analyzing competitor behavior.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Developed innovative marketing campaigns to increase engagement with target demographic and drive brand exposure.
  • Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.
  • Improved sales processes to streamline customer acquisition and onboarding strategies.
  • Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.
  • Produced contracts, reports, letters, and proposals for clients.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
District Installation Services Manager, 11/2015 to 10/2016
The Cato CorporationAtlanta, GA,
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Monitored product quality and communicated necessary improvements to Job title.
  • Developed written plans and obtained customer consent to proceed.
  • Trained Number less-skilled service workers on standards, efficiency and conflict resolution for best-in-class customer service.
  • Followed up with customers during and after installations to verify satisfaction.
  • Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
Assistant Store Manager, 01/2000 to 01/2015
Lowe’sCity, STATE,
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Coached Number sales associates in product specifications, sales incentives and selling techniques, increasing customer satisfaction ratings Number%.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Approved regular payroll submissions for Number employees within Software.
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
  • Interviewed, hired and trained Number staff associates and equipped to comply with company policies and procedures.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Rotated merchandise and displays to feature new products and promotions.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Walked through store areas every Timeframe to identify and proactively resolve issues negatively impacting operations.
High School Diploma: , Expected in 05/1988
Division Avenue Senior High School - Levittown, NY

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Resume Overview

School Attended

  • Division Avenue Senior High School

Job Titles Held:

  • Department Supervisor
  • Sales Manager
  • District Installation Services Manager
  • Assistant Store Manager


  • High School Diploma

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