Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Responsive team leader with strong management and leadership background combined with motivational and encouraging style. Talented trainer, problem-solver and planner takes on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude. Customer service-oriented professional with easy going personality and skills in people management and problem solving skills. Ready to apply experience in a supervisory capacity with exciting organization.

Dedicated and hardworking professionsal that leads and motivates workers to provide exceptional service every time. Knowledgeable about operations to target improvements and enhance operations.

  • Process and procedure development
  • Leadership skills
  • Growth planning
  • Multi-tasking mastery
  • Customer relations
  • Reasoning
  • Vendor management
  • Training and mentoring
  • Departmental activities
  • Order processing
  • Staff development
  • Rules and regulations
  • Department Head
  • Retail
  • Supervisor
Department Supervisor, 2018 - Current
Amarr Garage Doors Bristol, PA,
  • Supervised 20 employees in Front End Management department and delegated each one with tasks and responsibilities.
  • Trained and mentored new associates on department policies and procedures.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Delegated tasks appropriate to individual employees to provide development opportunities.
  • Addressed employee issues and conflicts to provide input, feedback and coaching.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
  • Organized and completed weekly schedules to ensure each shift was adequately covered.
  • Emphasized customer service excellence through ongoing training of front-line team members, increasing customer satisfaction ratings.
Owner/Operator, 01/2005 - 07/2019
Lineage Logistics Hammond, IN,
  • Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of real estate investment properties.
  • Owned and managed personal rental investment properties.
  • Worked with vendors and contractors to coordinate completion of renovation projects.
Vice President of Operations, 01/2003 - 12/2017
Aramark Corporation West Hartford, CT,
  • Communicated regularly with team members to deliver pertinent details related to progress status and direction for projects.
  • Cultivated and maintained positive working relationships with employees, site managers, building superintendents, and office staff.
  • Boosted company profits by optimizing performance strategies and increasing efficiency.
  • Coordinated work across departments to keep teams on track with company goals.
  • Brought about substantial operational improvements by reworking policies and enhancing enforcement.
  • Collaborated with various departments to identify operational challenges and plan corrective actions.
  • Hired and managed employees to maximize productivity while training staff on best practices and protocol.
  • Developed and deepened relationships with functional leadership to interconnect revenue generation initiatives with day-to-day operations.
  • Delivered expert thought leadership recognized for driving process improvements.
  • Determined performance goals and offered tactics for achieving milestones.
  • Set clear goals for area managers and implemented systems for measuring results in support of optimal decision making.
  • Created business process flows to identify opportunities for improvement.
  • Traveled to trade shows and client meetings to promote company brand.
  • Researched underlying issues, regulatory compliance status and processes to resolve complex business issues and recommend strategic corrective actions.
  • Represented company interests before federal agencies, city representatives and regulatory entities.
  • Reduced costs and optimized revenue by executing contract bidding and procurement processes.
  • Implemented best practices to strengthen internal systems and spearhead proactive change.
  • Managed workforce development programs by evaluating, interpreting and enforcing human resource policies and regulations and developing industry training programs and conferences.
  • Crafted and monitored internal control systems.
  • Transformed departmental operations through aggressive process overhaul and attention to quality.
  • Diminished regulatory risks by strict adherence to insurance and safety regulations.
Department Manager, 07/1986 - 06/2000
Unifi Medford, OR,
  • Followed all safety protocols and company processes and procedures.
  • Enforced safety rules and other policies to protect employees and minimize company liability.
  • Performed opening and closing duties as part of management team, including cash management.
  • Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
  • Supervised 45 full-time and 20 part-time employees.
  • Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Balanced workloads to meet targets without overtaxing employees.
  • Employed process improvement initiatives within department.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Aided in negotiation with vendors and suppliers to reduce overall costs.
  • Assigned tasks based on operational needs and individual strengths.
  • Supervised staff of 45 in daily activities, delivering continuous training and coaching to bolster each employee's skill set.
  • Trained employees on proper and safe use of equipment and tools.
  • Enforced departmental policies, procedures and state and federal laws.
  • Hired, trained and coached employees to deliver world-class customer service.
  • Created culture of empowerment and innovation for employees to promote engagement.
  • Distributed in-depth progress and status reports to upper management.
  • Improved department operations and reduced costs by implementing processes, procedures, training staff, expectations, standard operating procedures, equipment, purchasing and training, performance incentives. Worked with the IT department to measure productivity.
  • Built and managed relationships with vendors through effective contract management and price negotiations.
Education and Training
High School Diploma: , Expected in 06/1980
East Providence High School - East Providence, RI

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Resume Overview

School Attended

  • East Providence High School

Job Titles Held:

  • Department Supervisor
  • Owner/Operator
  • Vice President of Operations
  • Department Manager


  • High School Diploma

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