Responsive team leader with strong management and leadership background combined with motivational and encouraging style. Talented trainer, problem-solver and planner takes on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude. Customer service-oriented professional with easy going personality and skills in people management and problem solving skills. Ready to apply experience in a supervisory capacity with exciting organization.
Dedicated and hardworking professionsal that leads and motivates workers to provide exceptional service every time. Knowledgeable about operations to target improvements and enhance operations.
Skills
Process and procedure development
Leadership skills
Growth planning
Multi-tasking mastery
Customer relations
Reasoning
Vendor management
Training and mentoring
Departmental activities
Order processing
Staff development
Rules and regulations
Department Head
Retail
Supervisor
Experience
Department Supervisor, 2018 - Current Amarr Garage Doors – Bristol, PA,
Supervised 20 employees in Front End Management department and delegated each one with tasks and responsibilities.
Trained and mentored new associates on department policies and procedures.
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Delegated tasks appropriate to individual employees to provide development opportunities.
Addressed employee issues and conflicts to provide input, feedback and coaching.
Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
Organized and completed weekly schedules to ensure each shift was adequately covered.
Emphasized customer service excellence through ongoing training of front-line team members, increasing customer satisfaction ratings.
Owner/Operator, 01/2005 - 07/2019 Lineage Logistics – Hammond, IN,
Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of real estate investment properties.
Owned and managed personal rental investment properties.
Worked with vendors and contractors to coordinate completion of renovation projects.
Vice President of Operations, 01/2003 - 12/2017 Aramark Corporation – West Hartford, CT,
Communicated regularly with team members to deliver pertinent details related to progress status and direction for projects.
Cultivated and maintained positive working relationships with employees, site managers, building superintendents, and office staff.
Boosted company profits by optimizing performance strategies and increasing efficiency.
Coordinated work across departments to keep teams on track with company goals.
Brought about substantial operational improvements by reworking policies and enhancing enforcement.
Collaborated with various departments to identify operational challenges and plan corrective actions.
Hired and managed employees to maximize productivity while training staff on best practices and protocol.
Developed and deepened relationships with functional leadership to interconnect revenue generation initiatives with day-to-day operations.
Delivered expert thought leadership recognized for driving process improvements.
Determined performance goals and offered tactics for achieving milestones.
Set clear goals for area managers and implemented systems for measuring results in support of optimal decision making.
Created business process flows to identify opportunities for improvement.
Traveled to trade shows and client meetings to promote company brand.
Researched underlying issues, regulatory compliance status and processes to resolve complex business issues and recommend strategic corrective actions.
Represented company interests before federal agencies, city representatives and regulatory entities.
Reduced costs and optimized revenue by executing contract bidding and procurement processes.
Implemented best practices to strengthen internal systems and spearhead proactive change.
Managed workforce development programs by evaluating, interpreting and enforcing human resource policies and regulations and developing industry training programs and conferences.
Crafted and monitored internal control systems.
Transformed departmental operations through aggressive process overhaul and attention to quality.
Diminished regulatory risks by strict adherence to insurance and safety regulations.
Department Manager, 07/1986 - 06/2000 Unifi – Medford, OR,
Followed all safety protocols and company processes and procedures.
Enforced safety rules and other policies to protect employees and minimize company liability.
Performed opening and closing duties as part of management team, including cash management.
Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
Supervised 45 full-time and 20 part-time employees.
Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Balanced workloads to meet targets without overtaxing employees.
Employed process improvement initiatives within department.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Aided in negotiation with vendors and suppliers to reduce overall costs.
Assigned tasks based on operational needs and individual strengths.
Supervised staff of 45 in daily activities, delivering continuous training and coaching to bolster each employee's skill set.
Trained employees on proper and safe use of equipment and tools.
Enforced departmental policies, procedures and state and federal laws.
Hired, trained and coached employees to deliver world-class customer service.
Created culture of empowerment and innovation for employees to promote engagement.
Distributed in-depth progress and status reports to upper management.
Improved department operations and reduced costs by implementing processes, procedures, training staff, expectations, standard operating procedures, equipment, purchasing and training, performance incentives. Worked with the IT department to measure productivity.
Built and managed relationships with vendors through effective contract management and price negotiations.
Education and Training
High School Diploma: , Expected in 06/1980 - East Providence High School - East Providence, RI GPA:
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