Outgoing and personable Department Supervisor with 4+ years of experience working in retail settings. Well-organized professional competent in solving complex issues customer and employee issues. Offering cash handling, sales and computer mastery.
Productive Department Supervisor with dedication toward meeting company's expectations and reducing workplace issues. Strong conflict resolution, leadership, money handling and time management expertise. Outstanding computer and software skills.
Skills
Process and Procedure Development
POS Systems Operations
Stock Management
Microsoft Office
Inventory Management
Staff Coaching and Training
Cash Handling and Reconciliation
Decision Making
Reporting and Performance Analysis
Merchandise Promotion and Display
Retail Operations
Computer Proficiency
Team Building and Motivation
Flexible Work Schedule
Scheduling and Time-Tracking
Customer Service Management
Recruitment and Training
Leadership Skills
Growth Planning
Multi-Tasking Mastery
Customer Relations
Superior Work Ethic
Willingness to Learn
Product Sales
Retail Industry Experience
Loss Prevention
Performance Monitoring
Critical Thinking
Cycle Counts and Audits
Employee Training
Store Reset and Recovery
Creativity and Originality
Multitasking and Prioritizing
Experience
05/2018 to Current
Department SupervisorThe Tjx Companies, Inc. – Lexington, KY,
Trained and mentored new associates on department policies and procedures.
Supervised 8 employees in Plumbing and Electrical departments and delegated each one with tasks and responsibilities.
Connected with customers to provide assistance and collect feedback to optimize operations.
Addressed employee issues and conflicts to provide input, feedback and coaching.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Maintained high merchandising standards by building attractive displays and monitoring inventory levels.
Organized and completed weekly schedules to ensure each shift was adequately covered.
Monitored sales performance through analysis of sales reports and comparison shopping.
05/2018 to Current
Head CashierFood City – Piney Flats, TN,
Trained new team members in cash register operation, stock procedures and customer services.
Processed payments promptly for customers to exceed productivity standards.
Helped with purchases and signed customers up for rewards program.
Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
Processed refunds for worn, damaged and broken merchandise.
Directed trash removal and sanitation procedures to keep aisles and register area organized.
Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
Assisted with training new cashiers and customer service team members to increase speed of onboarding.
Reviewed completed orders and efficiently bagged for easy carrying and access by customers.
Made change on cash register, handling payments by cash, credit, debit and personal checks.
05/2018 to Current
CSACitigroup Inc. – Fort Lee, NJ,
Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Educated customers on special pricing opportunities and company offerings.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
02/2016 to 03/2018
Construction WorkerMaster Builders Of Iowa – Fort Dodge, IA,
Maintained clean, safe working environment by removing debris from job site prior to shift completion.
Collected and removed debris from work sites to maintain team productivity and minimize safety hazards.
Sustained safety protocols to maintain secure, proper handling of equipment and materials.
Completed carpentry work and installed crown molding and wood flooring to meet customer preferences.
Assisted electrical, plumbing and carpentry teams by completing basic and semi-skilled work.
Met company and OSHA safety guidelines for work site operations to minimize worker risk.
Completed general carpentry, electrical, mechanical, HVAC and plumbing installations and repairs.
Addressed and resolved on-site problems to keep teams on-task and avoid development of larger concerns.
Maintained baseline safety knowledge to improve deficient areas and meet code.
Performed lock-out-tag-out procedures on equipment prior to service work to promote workplace safety.
Utilized electrical, plumbing and HVAC expertise to complete projects and adhere to timelines.
Used picks and shovels to dig, spread and level dirt and gravel.
Used trowels and floats to smooth and finish freshly poured cement or concrete.
Read plans, instructions or specifications to determine work activities.
Built and disassembled scaffolds, bracing and barricades to assist in vertical construction activities.
Controlled traffic to protect work site integrity, crew safety and general public welfare.
Education and Training
Expected in 05/2015
High School Diploma: Carolina Forest High School - Myrtle Beach, SC GPA:
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