Client-focused manager particularly talented in the areas of customer relations and team building. Well-organized and dependable with excellent leadership skills. Strong sales track record in high volume retailers.
Exceptional communication skills
POS systems expert, proficient with MS programs
Creative problem solver
Strong client relations
AnthropologieOctober 2015 to CurrentDepartment Supervisor Las Vegas, NV
Create impactful visual displays that produce positive sales comps
administer daily operations to ensure policies were adhered to by sales staff
Cultivate and Maintain positive customer relationships
Train and develop new team members to achieve personal goals
Increased profits through effective sales training and troubleshooting profit loss areas.
Create weekly schedules for a staff of 22 and ensuring employees were placed to best meet the needs of the store.
Reordered inventory when it dropped below predetermined levels.
BohmeOctober 2013 to September 2015Store Manager Missoula, MT
- Promoted to Store Manager after only 3 months in position.
- Create a customer focused, sales driven team environment
- Develop and build customer relations with personal shopping and service.
- Achieve and surpass sales goals
- Complete reviews and deliver training and/or promotions to staff.
- Oversee and assist in completion of merchandising projects
Morgan JewelersJuly 2012 to November 2014Sales Associate Missoula, MT
Conducted store inventories once per quarter.
Generated repeat business through exceptional customer service.
Responsible for following secure cash, safe and product handling procedures to prevent loss
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems
on the spot.
Built long-term customer relationships and advised customers on purchases and promotions.
Education and Training
2015Associate of Science: Business ManagementBusiness Management university of Montana - Missoula Montana
Completed Advanced Customer Service training
Coursework in Accounting, Human Resources and Computers
Accounting, Assistant Manager, cash management, communication skills, Creative problem solver, addressing customer concerns, client relations, customer service, Customer Service training, Human Resources, inventory, leadership, MS Windows, policies, POS, profit, Quick learner, receiving, sales, sales plans, sales training, set design, Shipping, troubleshooting, visual displays