department supervisor resume example with 9+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Highly motivated and self driven customer service manager who is cross trained in merchandising strategies, driving top line sales and producing exceptional expectations. Established record of integrity, dependability, and loyalty while delivering positive employee engagement results, inventory management, staff supervision and recruitment.

  • Computer Proficiency
  • Reporting and Performance Analysis
  • Scheduling and Time-Tracking
  • Cash Handling and Reconciliation
  • Microsoft Office
  • Recruitment and Training
  • Financial Recordkeeping
  • Implementing Pricing Strategies
  • Handling Complaints and Inquiries
  • Inventory Management
  • Staff Coaching and Training
  • Sales Leadership
Strayer University Columbia, SC, Expected in 01/2023 Bachelor of Science : Business Administration And Management - GPA :
Pelion High School Pelion, SC Expected in 06/2012 High School Diploma : - GPA :
Work History
Continental - Department Supervisor
Hamburg, NY, 01/2018 - Current
  • Maintained stock of items, cleanliness, organization and provided excellent customer service.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Assigned tasks and established work schedules to staff to cover operational needs.
  • Built and designed large displays weekly to promote specific products.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
Best Buy - Appliance Sales Specialist
Everett, WA, 07/2016 - 01/2018
  • Engaged customers using well-honed interpersonal and people skills to determine which appliances best fit needs and preferences.
  • Explained benefits and features of warranty programs, resulting in consistent add-on sales
  • Maintained product knowledge to assist and educate customers on options available.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Learned and retained vendor and model numbers and adapted as models and specifics changed frequently.
  • Drove team revenue totals by bringing in top sales numbers.
  • Demonstrated features and benefits while assisting customers in making informed decisions based on needs and wants.
  • Assisted customers with signing up for store loyalty programs and provided details about key benefits.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Festival Foods - Lead Receiver
De Pere, WI, 01/2016 - 07/2016
  • Double-checked cargo inventories and documentation for accuracy.
  • Unloaded pallets and deliveries and organized products in warehouse.
  • Recorded regular progress and issues with products.
  • Communicated with vendor representatives to resolve damaged shipments and item shortages.
  • Regularly reviewed invoices and double-checked orders.
  • Requisitioned and stored shipping materials and supplies to maintain inventory of stock.
  • Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
  • Organized storage areas to optimize materials movements and minimize labor hours.
  • Maintained accurate computer records of materials weights, bill amounts and identified variances.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Worked with inventory managers and unloaders to plan deliveries.
  • Moved shipment materials to and from designated areas using lift and hand trucks.
  • Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
  • Conducted research to address shipping errors and packaging mistakes.
  • Processed required paperwork to expedite handling of shipped and received goods.
Rush Enterprises - Foreman
Toledo, OH, 06/2012 - 12/2015
  • Interacted with employees to demonstrate high standards and mitigate issues effectively.
  • Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
  • Checked equipment to determine if maintenance was required.
  • Oversaw employee attendance record, handled payroll and ordered new materials for sites.
  • Reworked positions and workflow based on individual abilities and production targets.
  • Set and revised production schedules to meet changing demands.
  • Maximized resource utilization and achieved production targets by managing day-to-day usage of department resources.
  • Evaluated incoming materials for quality and amounts ordered.
  • Interviewed, hired and trained new workers.
  • Established clear priorities and production quality standards.
  • Planned project resources by assigning funds, materials and staff throughout lifecycle of projects.
  • Meticulously tracked parts and equipment used on each job site.
  • Reviewed project details to specify correct materials and equipment for job sites.
  • Communicated daily with vendors to keep project fully operational.
  • Verified completed projects met approved time, quality and cost estimates.

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Resume Overview

School Attended

  • Strayer University
  • Pelion High School

Job Titles Held:

  • Department Supervisor
  • Appliance Sales Specialist
  • Lead Receiver
  • Foreman


  • Bachelor of Science
  • High School Diploma

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