Department Supervisor resume example with 12+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Proactive Department Manager with excellent time management skills and ability to multi-task while working within deadlines and time constraints. Offering 30 years of hands-on experience in retail operations. Proficient in budgeting, inventory management and merchandising. Disciplined professional committed to driving sales goals and ensuring smooth functioning of each department.
Skills
Scheduling
Staff Management
Store Merchandising
Point of Sale Systems
Interactive Communication Skills
Leadership Competency
POS systems operations
Process and procedure development
Growth planning
Problem-solving
Merchandising
Time management
Customer Relations
Stock management
Operations
Relationship building and management
Recruiting and Hiring
Business development and planning
Goals and performance
Order management
Systems and software programs
Sales expertise
Policy and procedure adherence
Strategies and goals
Vendor management
Product and service sales
Staff Development
Work History
03/2018 to CurrentDepartment SupervisorExova | Hillsboro, OR,
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
10/2011 to 03/2018Assistant ManagerHeights Finance Corporation | Jasper, AL,
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Monitored security and handled incidents calmly.
Reviewed sales and gross profit reports to determine options for increasing market growth.
Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Increased sales from $12,000 to $15,000 by driving operational efficiencies and building excellent customer rapport.
01/2011 to 10/2011Store SupervisorLively | Boston, MA,
Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
Maintained strong vendor connections, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Maintained customer satisfaction while handling Supplement product returns quickly and professionally.
Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries.
Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
Answered questions about store policies and concerns to support positive customer experiences.
Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
Marked-down clearance items and relocated merchandise to proper store areas.
Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and customer awareness talents.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Educated staff on strategies for handling difficult customers and challenging situations.
Assisted customers with locating and choosing merchandise in any store department.
Supervised end-to-end stock management, including examining incoming inventory, merchandising shelves and preventing shrinkage.
Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
06/2005 to 06/2007Assistant ManagerHeights Finance Corporation | Kingsport, TN,
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Monitored security and handled incidents calmly.
Reviewed sales and gross profit reports to determine options for increasing market growth.
Planned team-building exercises to increase employee performance and job satisfaction.
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Completed 10 hours of inventory counts to verify stock levels, address discrepancies and forecast future needs.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Increased sales revenues by 20% over 5 month timeframe by promoting complementary products and educating customers about store promotions.
Education
Expected in 02/2019Masters In Information Systems | Information TechnologyUniversity of Phoenix, Tempe, AZGPA:
Expected in 06/2005Bachelor Of Science | Business ManagementRobert Morris University - Illinois, Chicago, ILGPA:
Expected in 01/2001Associate Of Applied Science | Graphic DesignRobert Morris University - Illinois, Orland Park, IL, GPA:
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