LiveCareer-Resume

Department Supervisor resume example with 12+ years of experience

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Proactive Department Manager with excellent time management skills and ability to multi-task while working within deadlines and time constraints. Offering 30 years of hands-on experience in retail operations. Proficient in budgeting, inventory management and merchandising. Disciplined professional committed to driving sales goals and ensuring smooth functioning of each department.

Skills
  • Scheduling
  • Staff Management
  • Store Merchandising
  • Point of Sale Systems
  • Interactive Communication Skills
  • Leadership Competency
  • POS systems operations
  • Process and procedure development
  • Growth planning
  • Problem-solving
  • Merchandising
  • Time management
  • Customer Relations
  • Stock management
  • Operations
  • Relationship building and management
  • Recruiting and Hiring
  • Business development and planning
  • Goals and performance
  • Order management
  • Systems and software programs
  • Sales expertise
  • Policy and procedure adherence
  • Strategies and goals
  • Vendor management
  • Product and service sales
  • Staff Development
Work History
03/2018 to Current Department Supervisor Exova | Hillsboro, OR,
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
10/2011 to 03/2018 Assistant Manager Heights Finance Corporation | Jasper, AL,
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Monitored security and handled incidents calmly.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Increased sales from $12,000 to $15,000 by driving operational efficiencies and building excellent customer rapport.
01/2011 to 10/2011 Store Supervisor Lively | Boston, MA,
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
  • Maintained strong vendor connections, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Maintained customer satisfaction while handling Supplement product returns quickly and professionally.
  • Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries.
  • Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and customer awareness talents.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Assisted customers with locating and choosing merchandise in any store department.
  • Supervised end-to-end stock management, including examining incoming inventory, merchandising shelves and preventing shrinkage.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
06/2005 to 06/2007 Assistant Manager Heights Finance Corporation | Kingsport, TN,
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Monitored security and handled incidents calmly.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Planned team-building exercises to increase employee performance and job satisfaction.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed 10 hours of inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Increased sales revenues by 20% over 5 month timeframe by promoting complementary products and educating customers about store promotions.
Education
Expected in 02/2019 Masters In Information Systems | Information Technology University of Phoenix, Tempe, AZ GPA:
Expected in 06/2005 Bachelor Of Science | Business Management Robert Morris University - Illinois, Chicago, IL GPA:
Expected in 01/2001 Associate Of Applied Science | Graphic Design Robert Morris University - Illinois, Orland Park, IL, GPA:

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • University of Phoenix
  • Robert Morris University - Illinois
  • Robert Morris University - Illinois

Job Titles Held:

  • Department Supervisor
  • Assistant Manager
  • Store Supervisor
  • Assistant Manager

Degrees

  • Masters In Information Systems
  • Bachelor Of Science
  • Associate Of Applied Science

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: