Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Experienced sales representative with over 10 years of experience in outside/area sales. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. Looking to utilize abilities and grow with a new company , expand with the direction of the company and build lasting business relationships. Self-motivated Sales Representative experienced in technical and non-technical fields. Success in price negotiations, service area definition and marketing support. Solid background acquiring new business across wide and drafting proposals for potential customers. Trained to perform in outside sales and inside sales environments. Retail management professional proficient in managing multiple simultaneous tasks. Motivational leader with self-directed nature and key strengths in financial administration, scheduling and training.

  • Sales Management
  • Process improvement specialist
  • Inventory Management
  • Computer Proficiency
  • Team Building and Motivation
  • Health and Safety Procedures
  • Financial Recordkeeping
  • Recruitment and Training
  • Retail Operations
  • Implementing Pricing Strategies
  • Customer Relations
  • POS Terminal Operation
  • Cycle Counts and Audits
  • Salesforce Software
  • Customer Credit Management
  • Staff Coaching and Training
  • Reporting and Performance Analysis
  • Sales program management
  • Promotional sales events
  • Handling Complaints
  • Product and service sales
  • Marketing
  • Merchandise Promotion and Display
  • Sales Leadership
09/2021 to 02/2022 Department Supervisor- Pro Services Fredbeans | Boyertown, PA,
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Handled cash register, returns and refunds.
  • Oversaw daily operational performance of specialist team.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Oversee operational and financial success of entire department
  • Training and coaching of alternate teams to ensure current and future success of department
  • Managed team of 6 employees, delegated tasks and held each employee accountable for completing assignments
  • Supervised 6 employees in Pro Services department and delegated each one with tasks and responsibilities.
  • Trained and mentored new associates on department policies and procedures.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Delegated tasks appropriate to individual employees to provide development opportunities.
  • Addressed employee issues and conflicts to provide input, feedback and coaching.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Assessed displays for proper stock, checked store organization and kept aisles clear of obstacles.
  • Maintained high merchandising standards by building attractive displays and monitoring inventory levels.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
  • Organized and completed weekly schedules to ensure each shift was adequately covered.
  • Put together store's large displays.
  • Managed inventory and stock levels in coordination with purchasing and receiving department.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
  • Monitored cash drawers in multiple checkout stations to verify adequate cash supply.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Monitored sales performance through analysis of sales reports and comparison shopping.
  • Initiated service consultations by asking customers open-ended questions to learn personal preferences and needs.
  • Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
  • Raised profits by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service and resolving customer issues.
10/2013 to 09/2021 Commercial Sales Specialist Bd (Becton, Dickinson And Company) | Florida; Alabama; Georgia; Louisiana; Michigan; North Carolina; South, TX,
  • Negotiated agreements between contractors, realtors, professional handyman services to obtain product support and supply information for maintaining seamless business operations.
  • Performed various administrative functions, including filing business records, building of professional data base, and general account management bookkeeping for clientele.
  • Supervised commercial team in providing excellent customer service to callers, cold calling and general customer follow up management.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, encouraging other team members to follow suit for exemplary performance.
  • Monitored social media and other sources of industry trends to forecast in customer purchasing habits. and participated in product knowledge training though various vendors to represent brand, explain technical specifications of products to guide product selection by customers.
  • Developed team communications and information for team meetings.
  • Understanding in importance of cold calling, site visits and maintaining contractor relations.
  • Hosted contractor appreciation events bi-annually, and quarterly meetings on site locations per customer needs.
  • Responsible for maintaining 30 managed accounts of highest spending contractors and overseeing teams highest earning accounts for achieving sales productivity
  • Built relationships throughout Las Vegas market and maintained exemplary communication levels with customers/associates.
  • Responsible for maintaining proper inventory levels for customer/contractor business needs.
  • Adjusted and adapted to ever changing landscape for old and new corporate objectives.
  • Working knowledge of intercompany sales processes and product communications with alternate sales representatives.
  • Responsibilities included autonomously generating sales and bringing in new clients through cold calls, on site visits, arranged meetings and email communications.
  • Developed and achieved sales against forecast for meeting corporate expectations.
  • Met and exceeded business credit goals forecast from week to date, month to date, year to date expectation(s).
  • Developed business credit successes through effective sales pitching and marketing.
  • Gained new clientele via communication from existing clients.
  • Prepared bids for gaining business from competitors new and alike.
09/2011 to 10/2013 Plumbing Department Sales Manager Bd (Becton, Dickinson And Company) | Fresno, CA,
  • Supervised groups of associates, co-workers in providing excellent customer service for callers requiring assistance in product and installation issues.
  • Achieved inventory control success through strategic inventory control programs.
  • Experienced management in rough and fashion plumbing departments
  • Responsibilities included but not limited to employee observations, inventory/shrink control, meeting and exceeding sales forecast, maintaining repeat business through exemplary customer service, monitoring of product installation processes, documentation of inventory successes to loss prevention officer(s), and reporting weekly department activities to store management team.
  • Worked directly with all associated managers, and vendors to achieve maximum profitability for department.
  • Department success included achieving inventory correctly accounted for at end of fiscal year.
  • Participated in hiring and interviewing of new prospect employees
  • Influenced marketing managers for introduction of newer products into store.
  • Forecasted and grew sales through preemptive product bolstering for proceeding seasons.
  • Managed and settled multiple amounts of customer complaints for maintenance of repeat business.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Responsible for beginning of day opening duties and/or close of day processes.
  • Worked at multiple locations while staying at flag ship location.
  • Developed understanding of profit/loss statements for achieving maximum margin for store profitability.
  • Managed team of 6 employees, overseeing hiring, training, and professional growth of employees
  • Oversaw daily operations to ensure high levels of productivity
06/1998 to 08/2011 Plant Manager Cind-r-lite Block Company | City, STATE,
  • Maximized plant safety through proactive strategies and well-structured training.
  • Oversaw daily operations of 10000 sq. ft. manufacturing facility
  • Provided direction and leadership to all levels of employees and sales representatives.
  • Responsible for maintenance of entire production facility including concrete block splitting operations, palletized block equipment, color and admixture machinery, powered equipment, and concrete block production equipment.
  • Produced quality concrete masonry products through effective mix design control, trimmed cement and admixture dosing rates, and thorough knowledge of ability of production equipment.
  • Operated multiple facilities throughout entire company and managed production inventories.
  • Opened and installed entire production facilities from start to finish including pouring of concrete footings, concrete slab flooring, plumbing /electrical conduit runs, equipment installations and plant start up.
  • Programmed and learned all preprogrammed all concrete masonry producing equipment for maximum production effectiveness.
  • Produced almost all specialty concrete block including brick pavers, patio pavers, retaining wall products, and decorative landscaping masonry.
  • Developed and adjusted zero slump mix designs for production of specialty concrete products
  • Maintained thorough knowledge of quality control in all aspects in production of concrete masonry.
  • Produced masonry products with different varieties of concrete sand products, cementitious materials, aggregate products with proper understanding of material gradations.
  • Coordinated production efforts with multiple facilities for production efforts.
  • Improved workflow processes to maximize efficiency and enhance operations.
  • Oversaw employees and related programs to maximize team productivity and facility output.
04/1996 to 08/1998 Quality Control Technician Cind-r-lite Block Company | City, STATE,
  • Evaluated samples against standards by completing measurements, visual inspections and other established tests based on ASTM regulations.
  • Performed thorough inspections of all concrete masonry production material, aggregates for maintaining records of optimum products.
  • Helped fix and repair production problems to reduce overall material cull rates.
  • Generated detailed reports outlining results and recommendations for management to review.
  • Monitored product quality through various quality control programs.
  • Responsible for monitoring quality control for 3 production facilities.
  • Adapted, adjusted concrete masonry mix designs for admixture efficiency testing.
  • Attended and completed Besser School of Concrete technologies.
  • Completed Columbia Technical School of solid-state programmable controls in Orlando Florida.
  • Certified MSHA instructor.
  • Maintained compliance with standards set by OSHA and MSHA in all production facilities.
  • Operated and maintained all forms of heavy equipment at production facilities and mining screen plant site.
  • Obtained working knowledge of cementitious materials, pozzolans, and fly ash for product development testing.
  • Estimated product costs to set quality standards.
Education and Training
Expected in 2004 Solid State Programmable Controls | Columbia Techical, Orlando, FL GPA:
Expected in 2001 Concrete Masonry Technology Certification | Concrete Masonry Technology Besser School of Concrete Masonry Technology, Alpena, MI GPA:
Expected in 1991 High School Diploma | Sunnyside High School, Tucson, AZ GPA:

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School Attended

  • Columbia Techical
  • Besser School of Concrete Masonry Technology
  • Sunnyside High School

Job Titles Held:

  • Department Supervisor- Pro Services
  • Commercial Sales Specialist
  • Plumbing Department Sales Manager
  • Plant Manager
  • Quality Control Technician


  • Solid State Programmable Controls
  • Concrete Masonry Technology Certification
  • High School Diploma

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