department store manager resume example with 20+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing experience to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Proven leader and analytical problem-solver adapt at team building and results.
Skills
Relationship building and management
Team leadership and coaching
Maximizing profitability
Order management
Operations
POS systems
Goals and performance
Team Building
Financial operations management
Staff Management
Customer Relations
Training and mentoring
Staff training and development
Work History
08/2020 to CurrentDepartment Store ManagerAlex And Ani | Las Vegas, NV,
Responsible for Engaging customers and providing a quality shopping experience, and ensuring store associates provide quality customer service.
Strategically merchandise and utilize company guidelines to defined merchandising practices.
Ensure store presentation standards are achieved and maintained.
Work as KCM or Manager on Duty as required.
Communicate pricing and/or inventory issues to the senior team.
Analyze and work all business reports in order to be in the best merchandising, in-stock and pricing position.
Reports include but are not limited to the following: Profit Los statements (P&L) Category Performance Report (CPR) Business Analysis Tool Report (BAT) Store Purchase Order Analysis Report (STPOA) Store Price Change Report (STPRC).
Utilize computer and point of sale systems to maintain accurate inventory, cycle counts, and profit and loss management, including shipping and receiving of inventory.
Ensure brand standards and operating standards meet or exceed expectations to support brand consistency.
Train, develop, supervise and define workload of store associates as appropriate.
Monitor associate retention and career development, and communicate improvement efforts to Chief Executive Merchant.
Assist the Chief Executive Merchant in handling store level human resources or loss prevention issues as necessary.
Responsible for associate development and focus on building a high performing team within the department to drive top- line sales and ensure the overall success of the store.
08/2006 to 08/2020Store ManagerAlex And Ani | Doral, FL,
Responsible to Lead and manage all aspects of the store, including adherence to Standard Operating Procedures (SOP’s) and Company programs to ensure compliance to applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results.
Deliver sales plan/profit plan and other KPIs in conjunction with our annual performance objectives; manage the store team to achieve their role KPI’s.
Implement and lead the shrink and safety programs to reach goals.
Use the company tools to set, prioritize and communicate goals and provide overall management to team members and customers.
Staff the store with qualified Team Members: Hire, train, observe and coach the team to achieve results; lead the performance management process, and if necessary, disciplinary process; identify talent and develop Team Members for advancement; utilize the leadership competencies for continued self-development.
Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image and serves as a role model for others.
Maintain Operational understanding of all store departments; cross trained, and ensures all Managers are cross trained in Custom Framing selling and production.
Responsible for a $3M Retail Operation.
Provide a well merchandised and in-stock store focused on customer experience.
Leading and supporting 30 to 40 Team Members in their implementation of our inventory management processes.
Lead the operational processes to deliver sales and profits while protecting our assets.
Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
Analyzed and interpreted store trends to facilitate planning.
Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
07/1998 to 08/2006Store ManagerCVS Pharmacy | City, STATE,
Overall store management, supervision, and policy implementation.
Handle $5M Retail store and pharmacy.
Sales and inventory management.Employee staffing, training, and development.Financial Management.Customer Service leadership.
Certified Pharmacy Tech.
Education
Expected in to to Towards Bachelor of Business | Business ManagementXavier University, Cincinnati, OHGPA:
Expected in to to Towards Liberal Arts Degree | AccountingUniversity of Cincinnati, Cincinnati, OHGPA:
Expected in to to High School Diploma | Hilliard High School, Columbus, OHGPA:
Additional Information
Awards & Honors
Honor Roll
Extracurricular Activities
Tech Crew and Drill Team
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