Department Sales Floor Supervisor Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Website, Portfolio, Profiles
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in retail and technology industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

  • Windows 10
  • Mac Systems
  • Hardware Upgrades
  • Exceptional Telephone Etiquette
  • Technical Support
  • Customer Complaint Resolution
  • Customer service expert
  • Technical documents comprehension
  • Staff education and training
  • Account management
  • Business Development
Work History
Department Sales Floor Supervisor, 09/2017 to 05/2021
KindercareIssaquah, WA,
  • Promoted business' development by building and maintaining relationships with new clients.
  • Implemented daily operating procedures to keep department clean, adequately stocked and well-organized.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Customer Loyalty Agent, 1/5/16 to 9/10/17
Wendy'sLexington, NC,
  • Built rapport with customers and assessed needs to make product recommendations and upsell.
  • Documented all transactions and support interactions in system for future reference and addition to knowledge base.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Translated complex technical issues into digestible language for non-technical users.
  • Identified potential sales and cross-selling opportunities in course of delivery of support services.
  • Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
Breakfast Manager, 12/5/14 to 01/2016
Jack'sCity, STATE,
  • Approached guests and employees with personable and welcoming attitude to promote friendly environment.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Supervised team of 5-7 agents and helped to resolve issues arising during shifts.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Bachelor of Science: Business Administration And Management HR, Expected in 12/2013
University of Alabama At Huntsville - Huntsville, AL

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Resume Overview

School Attended
  • University of Alabama At Huntsville
Job Titles Held:
  • Department Sales Floor Supervisor
  • Customer Loyalty Agent
  • Breakfast Manager
  • Bachelor of Science

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