Department Sales Floor Supervisor Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:

Attentive Department Sales Floor Supervisor with three years of experience guiding top-quality talent. Manages staff by continually assessing sales performance, maintaining accountability and overseeing inventory management. Consistently foster superior customer service standards by coaching team members to effectively address customer concerns and communicate with tact and diplomacy.

  • Creating marketing plans
  • Building brand awareness
  • Driving business growth
  • Creating store processes
  • Customer outreach
  • Leadership development
  • Team building
  • Supervision
  • Operational improvement
  • Organization
  • Customer service
  • Communications
  • Team management
  • Inventory management
  • Project organization
  • Relationship development
  • Problem resolution
  • Security systems
  • Administrative support
  • Planning and coordination
Department Sales Floor Supervisor, 11/2017 to Current
Best BuyApple Valley, MN,
  • Managed team execution of key initiatives to maintain operational excellence within department.
  • Communicated with merchant and vendor partners to coordinate merchandise returns and damaged products.
  • Discussed strategic objectives to establish department priorities, mentoring staff with feedback and consistent follow-up.
  • Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
  • Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
  • Mentored newly hired Customer Service Associates in upselling techniques, Installations and Customer Service to improve sales expertise.
  • Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
  • Determined complete order accuracy by examining merchandise to verify price and quantity.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
  • Saved costs, effectively negotiating vendor pricing contracts to increase savings.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Product Service Associate, 06/2016 to 11/2017
Ymca Of Dane CountySun Prairie, WI,
  • Kept store in line with current promotions by updating displays and signage.
  • Completed resets on schedule and followed corporate planograms to properly arrange all merchandise.
  • Located and processed damage goods per procedures.
  • Gathered and distributed updated materials to sales team.
  • Greeted customers with smile and always provided first-rate service to every guest.
  • Collaborated with customer service team members to assist with product information and provide outstanding service.
  • Created positive and rewarding client experiences through warm and friendly customer interactions.
  • Replenished product stock to maintain appropriate levels and meet expected sales demands.
  • Maintained consistent visual merchandising standards to highlight product features, attract customers and boost sales.
Appliance Sales Specialist, 11/2014 to 06/2016
LowesCity, STATE,
  • Contacted buying customers soon after purchase to confirm satisfaction.
  • Coordinated schedules with customers for appliance deliveries, and installations.
  • Searched store inventory system using Genesis to verify availability of requested products.
  • Promoted company programs, including warranty sales and seasonal promotions to boost sales.
  • Trained and mentored new CSA's in appliance sales and customer service and led full store sales seminars.
  • Greeted customers entering appliance showroom proactively and courteously.
  • Exceeded assigned goals for customer experience, service, revenue and productivity through upselling and cross-selling methods.
  • Detailed latest promotions, sales incentives and rebates to share with customers, helping clients save on purchases.
  • Maintained department and showroom with neat and orderly displays.
  • Approached customers and asked open-ended questions to better understand buying needs and budgets.
  • Processed sales, warranties and service agreements quickly and efficiently to respect customer's time and to expedite sales associate’s availability to next customer.
  • Attended product training offered by appliance vendors to stay updated on features and benefits of appliances being marketed.
  • Maintained knowledge of products to educate customers on available appliance options and model variations.
  • Closed sales with ideal balance of tact and assertiveness and followed up proactively through delivery and installation.
  • Mastered specifications and operation of appliances to be sold and used knowledge to support sales recommendations and answer customer questions.
  • Shared information on product features for various items to help customers make correct buying decisions.
Site Supervisor , 05/2010 to 05/2012
Pro ParkCity, STATE,
  • Managed daily work assignments by delegating tasks and monitoring progress.
  • Screened, selected and assisted with training new employees as part of robust on-boarding process.
  • Develop employees for leadership and advanced parking business skills for promotional opportunities.
  • Check to ensure parking machines are adequately working.
  • Check on parking attendees to ensure counts are accurate and customer service is efficient.
  • Ensure cash register obtains adequate change.
  • Secure money drops from various locations into safe.
Education and Training
GED: , Expected in 06/1991
Waipahu High School - Waipahu, HI

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Resume Overview

School Attended
  • Waipahu High School
Job Titles Held:
  • Department Sales Floor Supervisor
  • Product Service Associate
  • Appliance Sales Specialist
  • Site Supervisor
  • GED