Dental Office Assistant Resume Example

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(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Meticulous Dental Receptionist with 15 years of experience managing front desk. Detailed patient information organizer, following established protocol for records retention and security. Collaborative team member, maintaining positive communication and highly systematic desk operations.

  • Detail-Oriented
  • Teamwork and Collaboration
  • Customer Service
  • Organization and Prioritization
  • Advising Patients
  • Patient Flow Management
  • Treatment Planning
  • Supply Ordering
  • Medical Charting
  • Henry Schein Dentrix
  • Data Verification
  • Office Administration
  • Addressing Patient Inquiries
  • Appointment Scheduling
  • Payment Collections
  • Dental Billing
  • Personable Communication
  • Insurance Verification
  • Document Management
  • Data Entry
Essex County College Newark, NJ Expected in Associate of Arts : - GPA :
Work History
Heartland Dental - Dental Office Assistant
Lake Havasu City, AZ, -
  • Greeted incoming patients professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Skilled with office equipment including computers, photocopiers, scanners and voice mail systems.
  • Executed record filing system to improve document organization and management.
  • Effectively handled office communications while adhering to confidentiality guidelines.
  • Maintained organized files and stocked supplies to support team needs and maximize performance.
  • Composed sensitive, confidential reports and documentation.
  • Provided clerical support to doctor by copying, faxing and filing documents.
  • Assisted doctor by pulling documentation and organizing files for review.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Received, recorded and filed dental payments by check, cash and credit card.
  • Received, recorded and filed dental payments by check, cash and credit card.
  • Used Dentrix to schedule appointments for doctor visits and procedures.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Entered procedure codes and diagnosis codes into dental billing software.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Contacted patients regarding unpaid and underpaid accounts to resolve issues.
  • Efficiently performed insurance verifications, pre-certifications and pre-authorization functions.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.
Altamed - Dental Office Manager
Pasadena, CA, -
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Monitored front areas so that any questions could be responded to quickly and effectively.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Maintained computer and physical filing systems.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
  • Reported on daily office activities to help doctors stay on top of dynamic conditions and make proactive decisions.
  • Kept accounts and records current by actively pursuing error resolutions and independently correcting problems.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Maintained open communication with patients to foster positive relations and provide updates on issues.
  • Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
  • Reconciled account files and produced monthly reports to keep doctors informed about office operations.
  • Compared vendor prices and negotiated for optimal savings.
  • Verified salaried and hourly employee time cards to prepare accurate bi-weekly payroll.
  • Managed office operations while scheduling appointments.
  • Supported doctors with proactive correspondence management, document coordination and customer relations.
Dental Care Alliance - Dental Office Manager
Southfield, MI, -
  • Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Scheduled, rescheduled and cancelled appointments for dental patients.
  • Helped patients complete necessary dental forms and documentation.
  • Completed patient referrals to other medical specialists.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Carried out front office duties utilizing data entry skills in framework of dental database.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Addus Homecare Corporation - Homemaker
Redding, CA, 2015 - Current
  • Enforce household rules to keep home safe and organized.

manager to family of two kids (6 and 9 years)

organize family daily/weekly schedules

created and maintained a 300+ Facebook Moms Group

researched and implemented various extracurricular activities for social and mental development of children

effectively multi-task during almost every activity


New Jersey PTA

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Resume Overview

School Attended
  • Essex County College
Job Titles Held:
  • Dental Office Assistant
  • Dental Office Manager
  • Dental Office Manager
  • Homemaker
  • Associate of Arts