dental insurance biller dental office manager resume example with 9 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Organized Office Manager with noted experience in administrative management. Experience with overseeing multiple tasks and managing employees successfully. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Hardworking professional committed to providing outstanding customer service and assistance.

  • Quality Assurance
  • Staff Development and Training
  • Complex Problem Solving
  • Motivational Leadership
  • Schedule Coordination
  • Decision Making
  • Recruitment and Hiring
  • Microsoft Office Suite
  • Handling Customer Complaints
  • Team Management and Supervision
Work History
Dental Insurance Biller/Dental Office Manager, 07/2019 - Current
Corizon Health, Inc. Arlington, VA,
  • Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
  • Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
  • Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
  • Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
  • Recruited, hired and developed office teams to offer best-in-class patient care.
  • Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
  • Executed operational standards flawlessly in full compliance with established policies, procedures and government regulations.
  • Increased and stimulated new patient growth by supporting sales, marketing and promotional programs.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Developed internal requirements and standards to minimize regulatory risks and liability across programs.
  • Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Monitored front areas so that questions could be promptly addressed.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Completed bi-weekly payroll for five employees.
  • Developed and implemented office management procedures to increasing training team productivity and accuracy.
  • Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using Denttio Practice Management software.
  • Supervised five administrative team members and provided constructive feedback, resulting in higher morale and increased employee retention.
Dental Assistant, 02/2015 - 07/2019
Resq Ltd. Chicago, IL,
  • Educated patients by giving oral hygiene, plaque control and postoperative instructions.
  • Took dental images following strict patient protection rules, applying lead aprons.
  • Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
  • Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information and maintaining records.
  • Staged tray for procedures by arranging dental instruments and equipment.
  • Measured and recorded vital statistics by taking patients' blood pressure, temperature and pulse.
  • Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay and areas needing treatment.
  • Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
  • Prepared and positioned patients for procedures, clipping dental napkins and placing patient safety devices.
  • Managed office schedules and calendars to coordinate administrative planning and execution.
  • Supported dentists during procedures, assisting dental fillings, permanent and temporary crowns, root canals, and minor oral surgery.
  • Verified proper operation of dental equipment by completing preventive maintenance, troubleshooting malfunctions and calling for repairs.
  • Prepared and arranged instruments, medications and required materials for dental procedures.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
  • Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
  • Provided diagnostic information by exposing and developing radiographic studies.
  • Assisted dentist in management of medical or dental emergencies with prompt patient scheduling and surgical support.
  • Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment and setting up x-ray machines.
Brand Representative, 02/2013 - 05/2018
Abercrombie Kids City, STATE,
  • Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
  • Completed floorsets, filled floor and rang up customers.
  • Engaged, educated and befriended customers to deliver amazing shopping experience.
  • Communicated product value, quality and style to educate and entice potential customers.
  • Assisted with daily opening and closing tasks to maintain clean, neat and professional store.
  • Functioned as team player by working with other members to deliver sampling goals.
Bachelor of Science: Finance, Expected in 12/2019
California State University Northrige - Northridge, CA,
Status -
High School Diploma: , Expected in 12/2013
Glendale High School - Glendale, CA
Status -
Armenian :
Full Professional:
Negotiated :
Russian :
Native or Bilingual:
Negotiated :

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Resume Overview

School Attended

  • California State University Northrige
  • Glendale High School

Job Titles Held:

  • Dental Insurance Biller/Dental Office Manager
  • Dental Assistant
  • Brand Representative


  • Bachelor of Science
  • High School Diploma

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