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Dental Hygiene Coordinator Resume Example

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DENTAL HYGIENE COORDINATOR
Professional Summary

Service-focused individual bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient computer skills with 20 years of expertise in related roles. Knowledgeable and dedicated with extensive experience in the patient care industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Skills
  • Dentrix/Denticon (10+ years)
  • ADA
  • Administrative
  • Customer service
  • Insurance
  • Microsoft Office Suite
  • Payroll processing
  • Policies
  • Scheduling
  • Staffing
  • Supervisor
  • Phones
  • Setting up files
  • Processing mail
  • Inputting claims
  • Coordinating documents
  • Results-oriented
  • Personable
  • Relationship building
  • Proactive team player
  • Computer-savvy
  • Call center operations
  • Complaint resolution
  • Payment processing
  • Inbound phone calls
  • Problem-solving skills
  • Insurance Verification
Work History
Dental Hygiene Coordinator, 07/2007 to Current
Company Name – City, State
  • Scheduled, rescheduled and handled cancelled appointments for patients.
  • Maintained and managed patient records in compliance with security regulations.
  • Adhered to strict HIPAA guidelines at all times according to company policy.
  • Assisted patients in completing all necessary forms and documents.
  • Politely answered phones and scheduled or confirmed office appointments and surgeries.
  • Successfully completed OSHA, ADA and HIPAA compliance trainings.
  • Completed patient paperwork and scanned into Dentrix/Denticon system.
  • Displayed expert use of Dentrix/Denticon computer scheduling program to manage patient appointments.
  • Confirmed patient insurance benefits and checked claim statuses.
  • Handled office supply orders and inventorying.
  • Worked with the management team to implement the proper division of responsibilities for the recare department.
  • Assisted with correspondence, reports and special projects.
  • Answered the phone by the second ring and greeted callers enthusiastically.
  • Checked patient data including insurance, demographic and health history to ensure all information was current.
  • Interpreted and communicated new or revised policies to staff.
  • Developed weekly production status reports for supervisor and manager.
  • Worked with manager and supervisor to plan and coordinate production schedules.
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Developed and implemented office management procedures, increasing training efficiency, team productivity and accuracy.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
  • Monitored and updated hygiene schedules by rescheduling appointments and scheduling new appointments.
  • Managed hygienist schedules to maintain steady patient flow.
  • Navigated insurance company websites to obtain pre-authorizations and referrals to confirm coverage.
  • Conferred with patients to obtain and confirm pertinent billing and demographic information, accurately entering patient and insurance information into system.
  • Developed and implemented scheduling policies.
  • Performed administrative duties such as faxing and filing confidential documents, answering telephones and responding to emails.
Store Manager, 01/2004 to 07/2007
Company Name – City, State
  • Reported to the district manager regarding all store and staff issues.
  • Generated repeat business through exceptional customer service.
  • Maintained strong knowledge in the handling of perishables.
  • Created work schedules according to sales volume and number of employees.
  • Handled new hire training for various jobs and kept employees up-to-date through frequent meetings.
  • Ensured compliance with policies, standards and security measures.
  • Trained and developed new associates on POS system and key sales tactics.
  • Completed profit and loss performance reports.
  • Oversaw employee scheduling and payroll processing to guide operations.
  • Rotated stock to ensure optimum appeal and minimize shrinkage.
  • Responded to customer concerns with friendly and knowledgeable service.
  • Interviewed job candidates and made staffing decisions.
Claims Assistant, 12/1998 to 01/2004
Company Name – City, State
  • Logged, allocated and managed claims.
  • Transmitted case files between offices.
  • Coordinated with contracting department to resolve payer issues.
  • Prepared files, letters and notices.
  • Maintained confidentiality of patient finances, records and health statuses.
  • Tracked progress of all outstanding insurance claims.
  • Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors.
  • Handed client correspondence and tracked records to foster office efficiency.
  • Received new losses and verify accuracy of information via coverage.
  • Registered new loss information on system.
  • Performed all file updates on system as directed by claims reps/team leader.
  • Registered loss payments on system.
  • Provided service to agents, insureds, clients, and other customers.
  • Prepared all loss registration forms.
Senior Customer Service Representative, 06/1993 to 12/1998
Company Name – City, State
  • Assisted customers by answering questions, responding to inquiries and handling telephone requests.
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Resolved complaints efficiently to satisfy customers and encourage future transactions.
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Handled advanced issues with calm, knowledgeable and professional approach.
Education
High School Diploma: 06/1989
Floyd Kellam High School - City
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Resume Overview

School Attended

  • Floyd Kellam High School

Job Titles Held:

  • Dental Hygiene Coordinator
  • Store Manager
  • Claims Assistant
  • Senior Customer Service Representative

Degrees

  • High School Diploma : 06/1989

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