Dedicated Manager offering dynamic communication, collaboration and patient engagement talents. Energetic professional with expertise successfully overseeing the functions for large clinical offices. Committed to delivering exceptional service while exercising sound judgement.
Skills
Clinical staff management
Staff mentoring
Coaching and training
Dental radiographs mounting
Placing crowns
Safety procedures
Tooth and gum procedures
General anesthesia administration
Instrument handling
X-ray review
X-ray interpretation
Educating parents
Applying sealants
Dental impressions
Cosmetic dentistry
Experience
07/2007 to 03/2021
Dental ConsultantChange Healthcare Inc. – Newton, MA,
Created dental office policies and procedures, provided all staff members with copies and oversaw rule enforcement to meet office guidelines as well as health and safety laws.
Identified operational and performance issues and worked with managers to resolve concerns.
Coached team on company policies, procedures, and best practices to enhance operational efficiency, employee productivity and subsequently decrease labor costs.
Analyzed operational performance to identify pain points and provided actionable solutions to management.
Wrote reports outlining results to facilitate management decision making.
Tracked outgoing and incoming money of all clients and assisted in quality control management duties.
Served as liaison between certain departments to implement new improvement plans and changes.
Created agendas and communication materials for team meetings.
Demonstrated leadership by making improvements to work processes and helping to train others.
01/2002 to 06/2007
Sales Account ManagerProvia – New Castle, IN,
Fostered relationships with customers to expand customer base and enhance loyalty and retention.
Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
Improved overall customer purchasing experiences to promote steady revenue.
Prepared and processed contracts and order forms for new and existing customers.
Established and serviced Los Angeles and Ventura County accounts in assigned territory.
Collaborated with retailers to strengthen product exposure with optimal locations, shelf positions and signage.
Monitored customer order process and addressed customer issues.
Contacted new and existing customers to discuss how specific products could meet needs.
02/1999 to 01/2002
Marketing ManagerThe Scalable Company – Austin, TX,
Penetrated new markets and retail channels through strategic planning, competitive analysis and product concepts.
Formulated and launched marketing and promotional campaigns to maximize profits.
Supported program outreach by managing marketing communications, public relations and government affairs to maximize branding initiatives.
Coordinated and managed major proposal processes from initiation to implementation.
Liaised with sales, technical services and customer relations personnel to drive on-time, under-budget project completion.
Secured branded product sales, driving national marketing strategies to maximize outreach.
Represented clients to internal and external stakeholders, advocating for individual needs and pushing strategic agendas.
Used trends in customer industries and marketplaces to shape solutions and drive business approaches.
Aligned activities with corporate objectives by coordinating marketing, sales and IT processes.
02/1997 to 02/1999
Certified Dental AssistantSmile Brands – Norwalk, CA,
Educated patients on treatment procedures and post-procedure home care.
Maintained master calendar and scheduled new appointments based on provider availability.
Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
Stocked and prepared exam and treatment rooms by setting up required instruments, tools, supplies and equipment.
Produced opposing models, study casts and impressions to provide dentists with information on relationship between teeth, gums and dental arches.
Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
Protected patients by sterilizing instruments and equipment between every consultation.
Instructed patients on postoperative care to protect dental work and promote healing.
Applied sealants and protective coatings to teeth, protecting enamel and preventing cavities.
Escorted patients to exam rooms while making friendly conversation to prepare for cleanings and procedures.
Gathered medical information, dental health history and vitals from patients.
Education and Training
Expected in 08/1998
Bachelor of Arts: BIOLOGY - POLITICAL SCIENCE California State University - Fullerton - Fullerton, CA GPA:
Graduated with Honors
Major in Political Science
Minor in Biology
Certifications
DISC Certified in Behavioral and Values Assessment
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