Enter a brief description of your professional background. You can choose to highlight specific skills, knowledge or industry experience. See ExamplesDriven and compassionate healthcare professional with over 5 years hands-on experience in fast-paced dental environments. Accountable and responsible with a strong focus on patient wellness.
Education and Training
November 2015Master of Science:University of Maryland University College - Healthcare AdministrationAdelphi, MDHealthcare Administration
December 2010Bachelor of Science:Bowie State University - BiologyBowie, MDBiology
Complete understanding of dental office facility
Sound understanding of oral care procedures combined with excellent customer service skills
Dental x-rays expertise
Handpiece care proficiency
Dental equipment maintenance
Child tooth charting
Fully Expanded Dental Assisting
Confident approach to management issues
Insurance verification competency
Expert level communication skills (written and spoken) with patients and staff
Excellent working knowledge using various Microsoft Office applications (Word, Excel, and Outlook)
Exceptional leadership abilities in leading various team sizes
Dental Assistant/ Treatment Coordinator07/2013 － CurrentUpper Marlboro Family DentistryUpper Marlboro, MDGreeted and prepared patients for dental examinations. Properly sterilized dental equipment and examination rooms in accordance with infection control policies. Effectively operated x-ray machines and developed x-rays. Routinely completed inventory, supply orders and restocked supplies. Reviewed status of waiting room on a routine basis to ensure that patients were being seen in a timely fashion. Correctly arranged instrument trays prior to dental procedures and surgeries.
Assistant Manager01/2011 － 06/2013Upper Marlboro Family DentistryUpper Marlboro, MD
Open and close dental office according to office protocol Answer and respond to telephone calls with professionalism Ensure HIPAA and OSHA Notice of Privacy Practice is displayed Organize patient education materials Monitor inventory and order all dental (office and clinical) supplies Follow up delinquent accounts Manage patient financial account Participant in monthly meetings with general dentist and staff to improve production Managed to maintain customers needs Assist manager with organization of staff, accounts receivable, and schedule.
Behavioral Management Technician/ Staff Manager08/2007 － 07/2010Integrated Care ManagementLargo, MD
Interact with autistic children in home or out in the community.
Provide structured activities geared to enhance child's life; Therapies include: Socialization, Money Management, Help with school homework, Activities of daily living, Implement daily activity schedule, Outdoor activities Provide one-on-one training of family members of Autistic child in the home setting Complete weekly program writing and maintain client's program book Maintain respect and confidentiality for all clients.
Intern07/2004 － 09/2004Judicial Center Washington, DC
Served as front line contact for consumers, insurance companies and attorneys under very fast-paced circumstances government agency.
Kept accurate records of consumer complaints received and summons and subpoenas filed by the agency.
Fielded phone calls and mail to ensure they were routed to the right person
Office Manager04/2003 － 02/2006Gentle Dental Care, LLCLargo, MD
Responsible for the opening and closing of the practice Respond efficiently to patient and doctor needs and inquires Resolve patient issues in accordance with company policies and procedure, healthcare regulations and dental board standards Verify insurances with various insurance companies Manage patient scheduling and direct patient traffic flow Organize and present financial arrangements to patients Manage specialist referral process Train and support staff to meet performance standards Take responsibility for the appearance and functionality of the office Maintain facilities and equipment in accordance with hygiene and safety regulations.