Dental Assistant/Receptionist Resume Example
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DENTAL ASSISTANT/RECEPTIONIST
Summary
Responsible Dental Receptionist with an excellent comprehension of patient confidentiality laws. Skilled at understanding dental and medical terminology. Able to provide courteous reception services over the phone and face-to-face. Friendly Dental Receptionist dedicated to greeting every patient with a smile and ensuring front desk day-to-day operations run smoothly. Strengths include handling insurance claims, managing multi-line phone systems and addressing patients concerns. Tidy Dental Receptionist with 34 years of experience in the administrative arena. Versatile and friendly with a pleasant speaking voice and professional demeanor. Adept at multi-line phones and Dentrix. Excellent verbal and written communication abilities.
Skills
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Experience
05/2005 - 03/2020Dental Assistant/ReceptionistHeartland Dental | Indiana , PA
- Produced opposing models, study casts and impressions to provide dentists with information on relationship between teeth, gums and dental arches.
- Entered patient data into dental records system using Dentrix and observed all confidentiality rules to maintain patient privacy.
- Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
- Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
- Built loyal patient following and retained 100% return patients by providing empathetic and caring service.
- Positioned patients for treatment by making chair adjustments, set-up anesthesia and bib and prepared necessary equipment for procedures.
- Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed amalgam, composite and impression materials to support dentists during procedures.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
- Assisted dentists in permanent and temporary restorative procedures, including applying dental fillings, placing temporary crowns, seating permanent crowns, implants and bridge work.
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
- Applied sealants and protective coatings to teeth, protecting enamel and preventing cavities.
- Maintained clean, sterile and positive environment to optimize patient comfort, safety and satisfaction.
- Selected and prepared tools used for procedures by sanitizing and arranging.
- Protected patients by sterilizing instruments and equipment between every consultation.
- Stocked and prepared exam and treatment rooms by setting up required instruments, tools, supplies and equipment.
- Took bitewing, periapical and occlusal X-rays and prepared for dentists to review.
- Created bitewing, and periapical X-ray images for dentist to review.
- Scheduled cleanings and dental appointments for patients using Dentrix.
- Laid out dental instruments and equipment before procedures.
- Supported dentist chairside with procedures including composite, amalgam and extraction.
- Sterilized tools, exam chair, trays and surfaces for clean and safe dental office.
- Educated patients on treatment procedures and post-procedure home care.
- Escorted patients to exam rooms while making friendly conversation to prepare for cleanings and procedures.
- Instructed patients on postoperative care to protect dental work and promote healing.
- Gathered medical information, dental health history and vitals from patients.
- Maintained master calendar and scheduled new appointments based on provider availability.
06/1997 - 05/2005Dental ReceptionistMyrtle Hilliard Davis Comprehensive Health Centers, Inc | Saint Louis , MO
- Answered and managed incoming calls.
- Protected patients by sterilizing instruments and equipment between every consultation.
- Instructed patients on postoperative care to protect dental work and promote healing.
- Maintained master calendar and scheduled new appointments based on provider availability.
- Arranged documents for insurance claims.
- Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within a high-volume environment.
- Sterilized tools, exam chair, trays and surfaces for clean and safe dental office.
- Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
- Registered over 100% new patients daily.
- Created bitewing, and periapical X-ray images for dentist to review.
- Scheduled cleanings and dental appointments for patients using Microsoft 95.
- Educated patients on treatment procedures and post-procedure home care.
- Gathered medical information, dental health history and vitals from patients.
- Laid out dental instruments and equipment before procedures.
- Collected payments from patients and arranged payment schedules.
- Answered and managed incoming calls and emails.
04/1991 - 03/1996Front Desk/X-Ray TechnicianDr.Gregory Gang DDS | City , STATE
- Input data and commands into computer systems to adjust transmitters and receivers, specify scan sequences and photograph certain areas.
- Monitored video display of scanned areas to adjust contrast and density, improving overall picture quality.
- Observed patients' reactions and conditions to report any abnormal signs or discomfort to physicians.
- Evaluated and reviewed over full set of x-rays (4bitewings and 10pa developed x-rays per 10 minutes to determine satisfactory images for diagnostic purposes.
- Described and explained procedures to patients and observed patients during procedures to determine comfort levels.
- Utilized radiation safety measures and radiation badges and radiation apron for patient protection devices to guarantee safety of staff and patients.
- Recorded and processed treatment records and patient data, using Microsoft.
- Positioned patients properly for scans and procedures, calmly giving instructions on when to stay still to optimize scans.
- Adhered to strict HIPAA guidelines to maintain patient and medical record confidentiality.
- Greeted patients with warm smile and promoted individual comfort throughout procedures and scans while being as discrete as possible.
- Promoted commitment to patients by providing assistance, remaining professional and actively responding to questions and concerns.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Improved operations by working with team members and customers to find workable solutions.
- Earned reputation for good attendance and hard work.
- Answered two calls per 15 to answer customer questions.
06/1986 - 06/1992Dental AssistantDr. Kenneth Sloane DDS | City , STATE
- Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
- Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed composite, amalgam and cements materials to support dentists during procedures.
- Entered patient data into dental records system observed all confidentiality rules to maintain patient privacy.
- Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
- Produced opposing models, study casts and impressions to provide dentists with information on relationship between teeth, gums and dental arches.
- Built loyal patient following and retained 100% return patients by providing empathetic and caring service.
- Positioned patients for treatment by making chair adjustments, chair and bib and prepared necessary equipment for procedures.
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
- Took bitewing, periapical, and occlusal X-rays and prepared for dentists to review.
- Supported dentist chairside with procedures including amalgam, composite and extraction.
- Stocked and prepared exam and treatment rooms by setting up required instruments, tools, supplies and equipment.
- Instructed patients on postoperative care to protect dental work and promote healing.
- Protected patients by sterilizing instruments and equipment between every consultation.
- Sterilized tools, exam chair, trays and surfaces for clean and safe dental office.
- Educated patients on treatment procedures and post-procedure home care.
- Created bitewing, and periapical X-ray images for dentist to review.
- Selected and prepared tools used for procedures by sanitizing and arranging.
- Escorted patients to exam rooms while making friendly conversation to prepare for cleanings and procedures.
- Maintained clean, sterile and positive environment to optimize patient comfort, safety and satisfaction.
- Laid out dental instruments andequipment before procedures.
- Gathered medical information, dental health history and vitals from patients.
Education and Training
High School Diploma
Adali E. Stevenson H.S. | City
Adali E. Stevenson H.S. | City
Dental Assisting
Advanced Career Training | City
Advanced Career Training | City
Computer Networking
SCS Business & Institute | City
SCS Business & Institute | City
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Resume Overview
School Attended
- Adali E. Stevenson H.S.
- Advanced Career Training
- SCS Business & Institute
Job Titles Held:
- Dental Assistant/Receptionist
- Dental Receptionist
- Front Desk/X-Ray Technician
- Dental Assistant
Degrees
- High School Diploma
Dental Assisting
Computer Networking
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