Enthusiastic individual with superior skills in working both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenges with a successful team. Extensive knowledge of administrative and clinical philosophies. Familiar with fiscal management systems and human resource management. Talented at maintaining and developing effective relationships with staff, clients, patients, students and senior management. Excellent supervisory skills with the ability to work under pressure. Great multi tasker and fast learner.
Skills
Clinical instruction
Patient flow
Clinical safety
Regulatory compliance
Staff supervision
Training program implementation
Patient education
Medical device knowledge
Reimbursement tracking
Patient relationship management
Records management
Effective communication
Activity coordination
HIPAA
Staff scheduling
Appointment scheduling
Patient service
Direct patient care
Employee issue resolution
Managerial experience
Accounting proficiency
Promoting products
Product loading and unloading
Product quality control
Ordering products
Product presentations
Producing receipts
Product handling
Upselling products
Product rotation
Product information
Product deployment
Product awareness and visibility
Accounts receivable and payable
Filing experience
Confidentiality understanding
Prioritization and time management
Administering payroll
Database management
Calendar management
Transporting files
Invoicing and billing
Records management systems
Editing and proofreading
Meeting participation
Meeting planning
Data entry documentation
Database entry
Recordkeeping and bookkeeping
Experience
09/2020 to Current
Dental AssistantRes-Care, Inc. – Davison, MI,
Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
Educated patients on treatment procedures and post-procedure home care.
Laid out dental instruments and equipment before procedures.
Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
Took patient blood pressure, pulse and temperature and accurately recorded results in patient charts.
Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
Followed dentists' directions for giving patients desensitizing agents to prepare for anesthetic administration.
Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
06/2020 to 08/2020
Rod N Reel Bluecross And Blueshield Of Massachusetts – Worcester, MA,
Earned reputation for good attendance and hard work.
Answered calls to answer customer questions.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Accepted cash and credit card payments, issued receipts and provided change.
01/2019 to 03/2020
Linda's CafeServer – City, STATE,
Recognized by management for providing exceptional customer service.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Earned reputation for good attendance and hard work.
07/2007 to 12/2018
Clinical ManagerEndodontic Associates – City, STATE,
Communicated effectively with staff members, dentists and patients, employing active listening and interpersonal skills.
Maintained the clinics records and files, utilizing proper techniques to keep patient data.
Worked with office manager to develop staff through education, evaluation, performance management and competency improvement.
Delegated tasks to staff members and monitored the completion of all duties, providing support when necessary.
Created work schedules for 10 employees and oversaw the functioning of the clincal department daily.
Facilitate hiring by interviewing applicants and making recommendations for employment.
Communicated with patients, asked appropriate questions and employed active listening to schedule appointments, obtain insurance Information and/or set up treatment plans.
Develop and adjust work schedules for Assistant staff weekly.
Handled job duties for staff members when they were unavailable or out of the office.
4 hand-assistant during procedures with the Doctors.
Implement new policies and educate staff on changes.
Managed and worked along side employees with various personalities and from different cultures for a large dental practice.
Regularly evaluated employee performance and provided feedback.
Set up training for employees (OSHA) infection control/CPR first.
Handled payroll needs for the practice. Made bank deposits.
Handled ordering and inventory for 2 out of 5 locations.
Handled bill paying and accounts for equipment and dental /office supplies for 5 locations.
Handled PR for the practice with Doctors.
Worked with PBS software and Kodak imaging. Word and some Excel.
Credentialing Doctors with insurances companies. Verified patient benefits as well.
Established standards for selection, promotion and termination of staff.
Maintained cleanliness of medical, storage and common area rooms.
Spearheaded clinical training and orientation for newly hired staff and university students.
Liaised between patients and physicians and educate patients and caregivers on diagnoses, treatment plans and wound or disease management.
Coordinated weekly work schedules for all department employees.
Oversaw clinical operations and procedures while remaining current of federal and state regulations to ensure organization processes were fully compliant with new healthcare law requirements.
Delegated tasks to each member of staff and oversaw task completion, offering assistance to promote success.
Education and Training
Expected in 05/2002
High School Diploma: Mcdounough High School - Pomfort, MD GPA:
Expected in 2007
X-Ray Licensing : Certification College of Southern Maryland - , MARYLAND GPA:
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