(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Drives consistent customer and revenue growth with strong networking and prospecting skills. Proven ability to convert leads into customers, keep accounts serviced and maintain competitive sales numbers. Excellent relationship-building, communication and multitasking abilities. Competitive Customer Service Sales Specialist skilled at building relationships and securing new business. Friendly with superior communication, interpersonal and problem-solving abilities. History of increasing sales and revenue using consultative techniques. Hardworking and reliable.

  • Customer- and service-oriented
  • Listening skills
  • Verbal/written communication
  • Outgoing personality
  • Business development
  • Money handling
  • Excellent communication skills
  • Negotiations
  • Client account management
  • Reliable and punctual
  • Cost analysis and savings
  • Issue resolution
  • Bookkeeping
  • Financial administration
  • Employee development
  • Operations oversight
  • Defining company vision
  • Employee coaching
  • Planning and coordination
Education and Training
York Community Technical College York Maine, Expected in 06/2002 Certified Dental Assistant : Dental - GPA :
Coco Early Real Estate School Methuen, Expected in 01/2020 Real Estate Training : Real Estate - GPA :
Xcel Online, Expected in Life Insurance Certificate : Life Insurance - GPA :
Trinity Health Corporation - Dental Assistant
Amsterdam, NY, 09/2020 - 01/2021
  • Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
  • Laid out dental instruments and equipment before procedures.
  • Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
  • Instructed patients on postoperative care to protect dental work and promote healing.
  • Prepared patients for dental procedures and treatment by greeting warmly, explaining procedure details.
  • Followed dentists' directions for giving patients desensitizing agents to prepare for anesthetic administration.
  • Educated patients on treatment procedures and post-procedure home care.
  • Entered patient data into dental records system using Dentrix and observed all confidentiality rules to maintain patient privacy.
  • Applied sealants and protective coatings to teeth, protecting enamel and preventing cavities.
  • Produced opposing models, study casts and impressions to provide dentists with information on relationship between teeth, gums and dental arches.
  • Took patient blood pressure, pulse and temperature and accurately recorded results in patient charts.
  • Maintained dental lab equipment by sanitizing surfaces and organizing tools, instruments and sterilizing equipment.
  • Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
  • Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
  • Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
  • Created bitewing, panoramic and periapical X-ray images for dentist to review.
  • Supported dentist chairside with procedures including fillings, crowns and extractions.
  • Protected patients by sterilizing instruments and equipment between every consultation.
  • Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed cement, and filling materials to support dentists during procedures.
  • Escorted patients to exam rooms while making friendly conversation to prepare for cleanings and procedures.
  • Sterilized tools, exam chair, trays and surfaces for clean and safe dental office.
  • Selected and prepared tools used for procedures by sanitizing and arranging.
  • Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
  • Supported dentists with completing minimally invasive and advanced surgical procedures.
  • Assisted dentists in permanent and temporary restorative procedures, including applying dental fillings, placing temporary crowns, seating permanent crowns, bridges and dentures.
  • Gathered medical information, dental health history and vitals from patients.
Books-A-Million, Inc. - Real Estate Intern
Johnstown, PA, 01/2020 - 04/2020
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Provided IT and software trouble-shooting support to rest of the organization.
  • Handled all delegated tasks, including sales calls and emails.
  • Recognized by management for providing exceptional customer service.
  • Maintained updated IA9 knowledge.
  • Willingness to grow with the start up company.
  • Made calls to local realtors selling our platform.
DSM Paving & Masonry - Business Owner
City, STATE, 03/2004 - 01/2020
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Reconciled daily sales, returns and financial transaction reports and prepared bank deposits.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Conferred with customers to understand needs and finalize purchase orders.
  • Mentored newly hired employees to take on responsibilities and tasks with understanding.
  • Developed paving and masonry business from ground up.
  • Developed business and marketing plans and prepared monthly financial reports.
  • Stayed abreast of all federal regulations to ensure compliance of organization's processes.
  • Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
  • Directed implementation of strategic business plans to achieve goals and objectives.
  • Maintained records for paving production, inventory, income, and expenses.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Coordinated with webmaster to develop website and create online advertisements.
  • Developed favorable relationships with vendors and contractors, facilitating contract negotiation and implementation of marketing and sales strategies.
  • Kept up-to-date on all regulatory changes affecting business operations.
  • Resolved issues quickly through meticulous research and quick decision making.

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Resume Overview

School Attended

  • York Community Technical College
  • Coco Early Real Estate School
  • Xcel

Job Titles Held:

  • Dental Assistant
  • Real Estate Intern
  • Business Owner


  • Certified Dental Assistant
  • Real Estate Training
  • Life Insurance Certificate

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