Meticulous Dental Receptionist with 3 years of experience managing front desk operations for heavily trafficked offices. Detailed patient information organizer, following established protocol for records retention and security. Collaborative team member, maintaining positive communication and highly systematic desk operations.
Skills
Emergency Dental Care
Advising Patients
Detail-Oriented
Oral Health Assessments
Dental Radiography
Taking Medical and Dental Histories
Postoperative Care Instructions
Instrument Tray Preparation
Patient Care Standards
Patient Flow Management
Relationship Building
Treatment Room Preparation
Disinfection and Sterilization
Customer Service
Work History
Dental Assistant, 06/1991 to 11/2022 Unc Health Care Systems – Lenoir, NC,
Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
Educated patients by giving oral hygiene, plaque control and postoperative instructions.
Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
Supported dentists during procedures, assisting dental fillings, permanent and temporary crowns and sealants.
Took dental images following strict patient protection rules, applying lead aprons.
Provided diagnostic information by exposing and developing radiographic studies.
Explained treatment procedures and instructed patients on home care guidelines.
Managed office schedules and calendars to coordinate administrative planning and execution.
Taught patients strategies for boosting oral hygiene, controlling plaque and protecting tooth enamel from long-term damage.
Assisted dentists by passing instruments, suctioning intraoral fluids, adding water and mixing materials for fillings, casts and impressions.
Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information and maintaining records.
Assisted dentist with paperwork and billing protocol for both routine and less common procedures.
Staged tray for procedures by arranging dental instruments and equipment.
Verified proper operation of dental equipment by completing preventive maintenance, troubleshooting malfunctions and calling for repairs.
Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics.
Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay and areas needing treatment.
Sterilized rooms and prepped equipment and instruments for procedures daily.
Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment and setting up x-ray machines.
Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
Administered desensitizing agents by applying numbing gel to prepare patients for anesthetic injections.
Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
Prepared and arranged instruments, medications and required materials for dental procedures.
Documented patient dental health information, medical history and vital signs for future reference.
Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
Prepared and positioned patients for procedures, clipping dental napkins and placing patient safety devices.
Cafeteria Worker, 01/2020 to 03/2022 Sartell - St. Stephen School District – Sartell, MN,
Cooked food per recipe requirements in large batches for routine school breakfasts, lunches, and special events.
Followed all proper handling procedures for prepared foods, ingredients, and leftovers.
Provided exemplary service to students, staff, and visitors.
Prepared ingredients and recipe components ahead of time.
Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
Worked omelet, salad, and dessert stations at busy cafeteria.
Served food according to temperature, safety, and presentation guidelines.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
Checked patient vitals such as temperature, blood pressure and blood sugar levels.
Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
Supported ambulation and physical therapy needs by conducting planned exercise routines.
Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Oversaw and maintained patients' rooms, group living areas and nurse stations.
Checked supply availability and laid out instruments for patient rooms.
Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
Facilitated personal hygiene management, feeding and ambulation.
Assistant Manager, 09/1989 to 08/1990 Fleet Feet – Springfield, MO,
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Increased sales revenues by promoting complementary products and educating customers about store promotions.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Monitored security and handled incidents calmly.
Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
Education
Dental Assistant Certificate And Radiology : Dental Assisting, Expected in Southern California Regional Occupational Center - Torrance California, GPA:
High School Diploma: , Expected in 06/1988 Manual Arts Senior High School - Los Angeles, CA GPA:
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