Dental Assistant resume example with 11+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary
Enthusiastic, Meticulous and well organized dental assistant , excellent at juggling multiple tasks and working under pressure. Take directions well, and pick things up fast. Have broad industry experience includes, excellent patient care, wound care specialist and Healthcare.
  • Sterilization techniques familiarity
  • Superior customer service
  • Practiced in extractions
  • Keeping patients comfortable
  • Detailed patient histories
  • Gentle patient care
  • Fast learner
  • Always interested in leaning new thing
  • Always willing to help others
Work History
08/2009 to 11/2009 Dental Assistant Unc Health Care Systems | Durham, NC,
  • Set up examination room and dental trays in preparation for examinations and procedures.
  • Successfully assisted the dentist by performing four-handed dentistry and other chair-side duties.
  • Correctly mixed compounds for cleaning or filling teeth.
  • Assisted dentist in management of medical or dental emergencies when necessary.
  • Worked closely with patients before, during and after dental procedures.
  • Competently prepared dental materials including cements, amalgams and composites.
  • Diligently cleaned instruments and work areas in accordance with sterilization and disinfectant protocol.
  • Maintained proper universal precautions and infection control procedures at all times.
  • Took impressions for retainers and appliances.
  • Competently exposed, developed and mounted dental x-rays (both intraoral and extraoral).
  • Assisted with or instituted emergency procedures for sudden adverse developments during treatments.
11/2009 to 06/2012 Licensed Cosmetologist Soothe | Galt, CA,
  • Completed safety training and certifications.
  • Cleaned, maintained and sterilized tools.
  • Weighed lab samples and pigments to achieve proper color.
  • Advised customers on proper treatment of dry and damaged hair.
  • Assessed customer needs and gave advice about hair style and color options.
  • Sold and promoted hair care products and cosmetics.
  • Updated customer information records to track services provided.
  • Educated clients about products and self-maintenance for healthy 
  • Serviced high-profile clients with intricate coloring and highlighting 
  • Used various hair cutting tools including scissors, trimmers, clippers, razors and thinning sheers
  • Educated customers on product uses and benefits.
  • Established a strong relationship with client base to generate long term business.
06/2012 to Current Patient Account Specialist II, Wound Care Division CCS Medical | City, STATE,
  • Documented patient information 
  • Scanned documentation and entered into the database.
  • Obtained scanned records and uploaded them into the database.
  • Added new material to file records and created new records.
  • Described product to customers and accurately explained details and care.
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Defused volatile customer situations calmly and courteously.
  • Accurately documented, researched and resolved customer service issues.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Met or exceeded service and quality standards every review period.
  • Adeptly managed a multi-line phone system and pleasantly greeted all patients.
  • Verified patients' eligibility and claims status with insurance agencies.
  • Determined prior authorizations for wound care supplies
  • Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
  • Maintained strict patient and physician confidentiality.
  • Actively maintained current working knowledge of CPT and ICD-9 coding principles, government regulation, protocols and third party requirements regarding billing.
  • Submitted electronic/paper claims documentation for timely filing.
  • Interacted with providers and other medical professionals regarding billing and documentation policies, procedures and regulations.
  • Precisely evaluated and verified benefits and eligibility.
  • Responded to correspondence from insurance companies.
  • Examined patients' insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under their policies when applicable.
Expected in 2005 licensed Cosmetologist | Hair, skin and nails Salon Professional Academy, Redken, Lewisville, TX GPA:
Expected in 2002 GED | Coppell High School, Coppell, TX GPA:

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Resume Overview

School Attended

  • Salon Professional Academy, Redken
  • Coppell High School

Job Titles Held:

  • Dental Assistant
  • Licensed Cosmetologist
  • Patient Account Specialist II, Wound Care Division


  • licensed Cosmetologist
  • GED

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