Enthusiastic, Meticulous and well organized dental assistant , excellent at juggling multiple tasks and working under pressure. Take directions well, and pick things up fast. Have broad industry experience includes, excellent patient care, wound care specialist and Healthcare.
Sterilization techniques familiarity
Superior customer service
Practiced in extractions
Keeping patients comfortable
Detailed patient histories
Gentle patient care
Always interested in leaning new thing
Always willing to help others
Dental Assistant, 09/2009
to 12/2009 Dr. Gray Stephens – 2223 Justice Street,Monroe,
Set up examination room and dental trays in preparation for examinations and procedures.
Successfully assisted the dentist by performing four-handed dentistry and other chair-side duties.
Correctly mixed compounds for cleaning or filling teeth.
Assisted dentist in management of medical or dental emergencies when necessary.
Worked closely with patients before, during and after dental procedures.
Competently prepared dental materials including cements, amalgams and composites.
Diligently cleaned instruments and work areas in accordance with sterilization and disinfectant protocol.
Maintained proper universal precautions and infection control procedures at all times.
Took impressions for retainers and appliances.
Competently exposed, developed and mounted dental x-rays (both intraoral and extraoral).
Assisted with or instituted emergency procedures for sudden adverse developments during treatments.
Licensed Cosmetologist, 12/2009
to 07/2012 Self Employed – Monroe,
Completed safety training and certifications.
Cleaned, maintained and sterilized tools.
Weighed lab samples and pigments to achieve proper color.
Advised customers on proper treatment of dry and damaged hair.
Assessed customer needs and gave advice about hair style and color options.
Sold and promoted hair care products and cosmetics.
Updated customer information records to track services provided.
Educated clients about products and self-maintenance for healthy
Serviced high-profile clients with intricate coloring and highlighting
Used various hair cutting tools including scissors, trimmers, clippers, razors and thinning sheers
Educated customers on product uses and benefits.
Established a strong relationship with client base to generate long term business.
Patient Account Specialist II, Wound Care Division, 07/2012
to Current CCS Medical – 1505 LBJ FreewaySuite 600 Farmers Branch,
Documented patient information
Scanned documentation and entered into the database.
Obtained scanned records and uploaded them into the database.
Added new material to file records and created new records.
Described product to customers and accurately explained details and care.
Effectively managed a high-volume of inbound and outbound customer calls.
Addressed and resolved customer product complaints empathetically and professionally.
Defused volatile customer situations calmly and courteously.
Accurately documented, researched and resolved customer service issues.
Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
Referred unresolved customer grievances to designated departments for further investigation.
Met or exceeded service and quality standards every review period.
Adeptly managed a multi-line phone system and pleasantly greeted all patients.
Verified patients' eligibility and claims status with insurance agencies.
Determined prior authorizations for wound care supplies
Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
Maintained strict patient and physician confidentiality.
Actively maintained current working knowledge of CPT and ICD-9 coding principles, government regulation, protocols and third party requirements regarding billing.
Submitted electronic/paper claims documentation for timely filing.
Interacted with providers and other medical professionals regarding billing and documentation policies, procedures and regulations.
Precisely evaluated and verified benefits and eligibility.
Responded to correspondence from insurance companies.
Examined patients' insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under their policies when applicable.
licensed Cosmetologist: Hair, skin and nails,
2005 Salon Professional Academy, Redken - Lewisville,