Dental Assistant/Dental Front Office Coordinator Resume Example
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DENTAL ASSISTANT/DENTAL FRONT OFFICE COORDINATOR
Professional Summary
Friendly Dental Assistant/Front Office Dental coordinator with over 15 years of experience consistently delivering quality dental care to patients. Orderly when recording patient information, staging equipment and tools for procedures.. Known for retaining customers and easing anxiety through positive customer interactions.
Skills
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Work History
10/2019 to CurrentDental Assistant/Dental Front Office CoordinatorFirst Choice Dental | Madison , WI
- Scheduled, rescheduled and handled cancelled appointments for patients.
- Assisted patients in completing all necessary forms and documents.
- Maintained and managed patient records in compliance with security regulations.
- Prepared claim forms for dental insurance.
- Adhered to strict HIPAA guidelines at all times to protect patient privacy.
- Organized referrals to other medical specialists.
- Scheduled appointments for new and existing patients, factoring in provider availability and scheduling loads.
- Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
- Booked appointments for patients using Eaglesoft software.
- Documented patients' dental health information, medical history and vital signs.
- Prepared bitewing, panoramic and periapical radiological images, allowing dentist to spot cavities, decay and problem areas needing treatment.
- Helped Dentist/Hygienist complete routine and advanced procedures by preparing patients and instruments for expected needs.
- Staged tray for procedures by arranging dental instruments and equipment.
- Obtained payments from patients and scanned identification and insurance cards.
- Answered phone calls and messages for physician dental facility, scheduling appointments and handling patient inquiries.
05/2014 to 09/2019Endodontic Dental AssistantEndo PC | City , STATE
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Scheduled appointments for new and existing patients, factoring in provider availability and scheduling loads.
- Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
- Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
- Prepared patient X-rays and images for review by dentist.
- Booked appointments for patients..
- Explained treatment procedures and instructed patients on home care guidelines.
- Educated patients on postoperative care, including how to protect dental work and boost healing.
- Staged tray for procedures by arranging dental instruments and equipment.
- Assisted dentist in management of medical or dental emergencies..
02/2015 to 05/2016911 Emergency DispatcherCity Of Des Moines | City , STATE
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Relayed latest information to first responders via electronic means, telephone calls and radio responses.
- Routed calls to police, fire and ambulance service to meet individual call needs.
- Read system maps and caller information, and documented all details in system.
- Answered calls from automatic routing system and took basic information from callers.
- Eliminated risks and emergency response delays by efficiently monitoring public safety field units.
- Monitored alarm systems and closed circuit televisions to dispatch appropriate police response to intrusions and trouble indicated alarms.
01/2009 to 02/2015Dental Assistant/Front Desk ReceptionistPlaza Dental Group | City , STATE
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Trained new staff on correct procedures, compliance requirements and performance strategies.
- Kept reception area clean and neat to give visitors positive first impression.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Performed general chair-side duties to assist with various procedures, including general, endo and oral surgery.
- Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.
- Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
- Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Prepared bitewing, panoramic and periapical radiological images, allowing dentist to spot cavities, decay and problem areas needing treatment.
- Explained treatment procedures and instructed patients on home care guidelines.
- Prepared and arranged instruments, medications and required materials, including cement, composites and impression materials.
Education
No Degree | Emergency Medical TechnologyMercy College of Health Sciences, City, State
05/1992High School DiplomaLincolns High School, City
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Resume Overview
School Attended
- Mercy College of Health Sciences
- Lincolns High School
Job Titles Held:
- Dental Assistant/Dental Front Office Coordinator
- Endodontic Dental Assistant
- 911 Emergency Dispatcher
- Dental Assistant/Front Desk Receptionist
Degrees
- No Degree | Emergency Medical Technology
05/1992 High School Diploma
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