Dental Assistant Care Specialist resume example with 6+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Enthusiastic business professional eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in dental health and business services. Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Advanced abilities in: Microsoft Office 365, Outlook, PowerPoint, Zoom, Excel, Adobe Acrobat Pro, Workday, Guardian/E-Verify and social media platforms.
Skills
Dental office administration
Mergers and Acquisitions Knowledge
Relationship Development
Employee relations and conflict resolution
Report Development
Patient Scheduling
Dentrix
Management information systems
Team Leadership
Project Management
Spreadsheet management
Advanced MS Office Suite Knowledge
OSHA compliance
Work History
11/2018 to 01/2020Dental Assistant Care SpecialistHyatt | Lahaina, HI,
Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information and maintaining records.
Prepared patient X-rays and images by using a high-tech intraoral scanner to take digital impressions and diagnostic photos, resulting in 3D model of customers’ teeth for review by dentist.
Explained treatment procedures and instructed patients on home care guidelines.
Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices enforced by HIPPA standards.
Sell customized treatment plans to patients.
Verified proper operation of dental equipment by completing preventive maintenance, troubleshooting malfunctions and calling for repairs.
Train new hires by providing intraoral education, technical training of how to properly use equipment, and following protocol of chairside manner and closing sale.
10/2014 to 02/2018Operations ManagerImagine One | Mechanicsburg, PA,
Evaluated upcoming program plans to forecast expected resource needs.
Developed and submitted strategy and initiative reports to highlight current actions and proposed changes to corporate committee.
Conducted performance reviews each quarter, offering praise, raises, promotions, and recommendations for improvement.
Developed and implemented daily operations plans such as security routes, employee assignments and promotional strategies.
Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and 450+-member management team with related direct reports.
Protected company assets from loss such as theft or damage by setting and enforcing effective security policies.
Updated and published standard operating procedures (SOPs) using stakeholder, customer and employee input and feedback resulting in clearer and more useful instruction for users.
Cultivated strong business relationships with clients to increase overall experience, satisfaction and retention rates.
Coordinated with external companies to fill openings effectively, reducing critical vacancies by 97% in first year.
Accelerated efficiency of operations by controlling budgets, overseeing customer accounts, managing scheduling and driving meetings.
03/2013 to 10/2014Administrative AssistantABM Security | City, STATE,
Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
Coached new employees on administrative procedures, company policies and performance standards.
Created PowerPoint presentations for business development purposes.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Monitored premises, screened visitors, updated logs and issued passes to maintain security.
Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Managed 3-4 officers per shift: dispatched officers to observe and report any unusual activities seen on property or CCTV cameras by 2-way radio or respond to any alarms
Education
Expected in 07/2018 | Dental AssistantAcademy of Dental Careers, Las Vegas, NV, GPA:
Expected in 12/2018 | Business ManagementCalifornia State University East Bay, Hayward, Ca, GPA:
Expected in 06/2017Associate of Arts | PsychologyChabot College, Hayward, CAGPA:
Expected in 06/2009High School Diploma | Tennyson High School, Hayward, CAGPA:
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