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Dental Assistant Care Specialist Resume Example

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DENTAL ASSISTANT CARE SPECIALIST
Professional Summary

Enthusiastic business professional eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in dental health and business services. Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Advanced abilities in: Microsoft Office 365, Outlook, PowerPoint, Zoom, Excel, Adobe Acrobat Pro, Workday, Guardian/E-Verify and social media platforms.

Work History
Company Name - Dental Assistant Care SpecialistCity, State11/2018 - 01/2020
  • Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information and maintaining records.
  • Prepared patient X-rays and images by using a high-tech intraoral scanner to take digital impressions and diagnostic photos, resulting in 3D model of customers' teeth for review by dentist.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices enforced by HIPPA standards.
  • Sell customized treatment plans to patients.
  • Verified proper operation of dental equipment by completing preventive maintenance, troubleshooting malfunctions and calling for repairs.
  • Train new hires by providing intraoral education, technical training of how to properly use equipment, and following protocol of chairside manner and closing sale.
Company Name - Operations ManagerCity, State10/2014 - 02/2018
  • Evaluated upcoming program plans to forecast expected resource needs.
  • Developed and submitted strategy and initiative reports to highlight current actions and proposed changes to corporate committee.
  • Conducted performance reviews each quarter, offering praise, raises, promotions, and recommendations for improvement.
  • Developed and implemented daily operations plans such as security routes, employee assignments and promotional strategies.
  • Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and 450+-member management team with related direct reports.
  • Protected company assets from loss such as theft or damage by setting and enforcing effective security policies.
  • Updated and published standard operating procedures (SOPs) using stakeholder, customer and employee input and feedback resulting in clearer and more useful instruction for users.
  • Cultivated strong business relationships with clients to increase overall experience, satisfaction and retention rates.
  • Coordinated with external companies to fill openings effectively, reducing critical vacancies by 97% in first year.
  • Accelerated efficiency of operations by controlling budgets, overseeing customer accounts, managing scheduling and driving meetings.
Company Name - Administrative AssistantCity, State03/2013 - 10/2014
  • Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Created PowerPoint presentations for business development purposes.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
  • Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Managed 3-4 officers per shift: dispatched officers to observe and report any unusual activities seen on property or CCTV cameras by 2-way radio or respond to any alarms
Skills
  • Dental office administration
  • Mergers and Acquisitions Knowledge
  • Relationship Development
  • Employee relations and conflict resolution
  • Report Development
  • Patient Scheduling
  • Dentrix
  • Management information systems
  • Team Leadership
  • Project Management
  • Spreadsheet management
  • Advanced MS Office Suite Knowledge
  • OSHA compliance
Education
07/2018Academy of Dental CareersCityDental Assistant
12/2018California State University East BayCityBusiness Management
06/2017Chabot CollegeCity, StateAssociate of Arts: Psychology
06/2009Tennyson High SchoolCity, StateHigh School Diploma
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Resume Overview

School Attended

  • Academy of Dental Careers
  • California State University East Bay
  • Chabot College
  • Tennyson High School

Job Titles Held:

  • Dental Assistant Care Specialist
  • Operations Manager
  • Administrative Assistant

Degrees

  • Dental Assistant
    Business Management
    Associate of Arts : Psychology
    High School Diploma

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