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dental assistant assistant office manager resume example with 5 years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Hardworking Dental Assistant / Assistant Office Manager with demonstrated clerical and office leadership skills. Experienced in organizing schedules, routing correspondence, and stocking supplies for expected needs. Team-oriented and diplomatic in working with people from diverse backgrounds. Attentive and personable bringing several years of administrative support experience in various office environments.

Skills
    • Schedule Coordination
    • Decision Making
    • Complex Problem Solving
    • Quality Assurance
    • Attention to Detail
    • Supply Ordering
    • Advising and Educating Patients
    • Patient Flow Management
    • Detail-Oriented
    • Customer Service
    • Payment Collections
    • Insurance Verification
Education
Tyrone Area High School Tyrone, PA, Expected in High School Diploma : - GPA :
Empire Beauty School - State College State College, Expected in Certificate in Cosmetology : - GPA :
DANB Harrisburg, PA, Expected in 05/2019 Professional Certificate : Radiation Health And Safety - GPA :
YTI Career Institute - Altoona Altoona, PA Expected in 10/2018 Certified Dental Assistant : Dental Assistant - GPA :
Accomplishments



While I have strived to excell at any career I've had, I feel my greatest accomplishment is being a great mother, and breast cancer survivor.

Work History
Elara Caring - Dental Assistant /Assistant Office Manager
Guymon, OK, 10/2018 - 05/2019
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
  • Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
  • Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
  • Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.
  • Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics.
  • Prepared patient X-rays and images for review by dentist.
  • Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Transferred and directed phone calls, guests and mail to correct staff members.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Conferred with insurance company representatives to expedite payments and resolve filing issues, keeping aging balances low and office finances strong.
Kimpton Hotels - Cash Posting Specialist
Denver, CO, 09/2015 - 08/2017
  • Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
  • Posted and adjusted payments from insurance companies.
  • Located errors and promptly refiled rejected claims.
  • Communicated effectively and extensively with other departments to resolve claims issues.
  • Precisely completed appropriate claims paperwork, documentation and system entry.
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Verified cash flow and electronic transactions from credit card system to balance registers.
  • Followed company policies, procedures and practices for accurate recordkeeping and loss prevention.
  • Researched and resolved account discrepancies.
  • Fielded phone calls to main business line to gather information and answer inquiries.
  • Managed department files, reviewed requests for information and determined appropriateness of release.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Transferred and directed phone calls, guests and mail to correct staff members.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Ratner - Lead Mixologist
Huntingdon Valley, PA, 02/2015 - 10/2016
    • Prepared classic, modern and unique cocktails for each customer.
    • Received cash, made change and issued receipts.
    • Input orders into system at point of sale and created guest checks.
    • Maintained quality of garnishes, juices and other perishables by preparing new stock daily.
    • Stored supplies according to bar policies and health code requirements.
    • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
    • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
    • Verified drinking age requirements of customers by carefully reviewing photo identification.
    • Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
    • Worked flexible hours; night, weekend, and holiday shifts.
    • Trained multiple new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
Razors Edge - Hairstylist
City, STATE, 09/2012 - 08/2014
    • Educated customers on products to maximize benefits.
    • Processed payments, entering sales in register for prompt customer service.
    • Scheduled customer appointments and rearranged individual time slots to meet demand.
    • Suggested treatments and styles to suit customer appearance and fashion choices.
    • Trimmed, cut and shaped hair and hairpieces based on customer preference.
    • Mixed pigments and used proper techniques to achieve desired color.
    • Resolved guest complaints about service or style.
    • Completed safety training and certifications to minimize risk of infection or injury to customers.
    • Determined appropriate hair treatments based on conditions and textures.
    • Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.

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Resume Overview

School Attended

  • Tyrone Area High School
  • Empire Beauty School - State College
  • DANB
  • YTI Career Institute - Altoona

Job Titles Held:

  • Dental Assistant /Assistant Office Manager
  • Cash Posting Specialist
  • Lead Mixologist
  • Hairstylist

Degrees

  • High School Diploma
  • Certificate in Cosmetology
  • Professional Certificate
  • Certified Dental Assistant

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